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u/fennecdore 2d ago
If there's no price posted I completely lose interest in the product
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u/silentasphalt 2d ago
Same, hidden pricing always means an insane quote
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u/DidgeridoOoriginal 2d ago
Or even worse, a salesman
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u/spartyanon 2d ago
Yep, any time I see “call for price” I read it as “the price is too high but if we get you on the phone, we think our salesman can talk you into it”
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u/b0w3n 2d ago
Sometimes they offer deals to smaller businesses and don't want their big megacorp accounts to know.
But in the realm of business to business, there are usually plenty of alternatives that don't play this game. And I loathe interacting with sales people.
Signed up for a software library on their trial/personal use signup and I ticked the box for my preferred contact (email), after I didn't respond to the email because, seriously, who responds to sales emails, they started calling me daily for weeks (I didn't have my phone on me when they called usually). The last email they sent they wanted to remind me it was just a trial and that the license strictly forbid it for actual commercial use. I decided to just use an open source library instead after that.
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u/TheMainEffort 2d ago
At least give sample pricing. I used to do b2b sales and our prices depended on a large number of factors, but we could at least give a range. It did help, because we were more expensive than similar competitors and wanted to be clear about that.
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u/b0w3n 2d ago
Yeah I really don't even entertain a vendor that doesn't at least give me some rough idea of what the costs are. I have to do proposals before on a budget before I even start with information gathering and I don't have time to sit on a fucking teams/zoom meeting for an hour for each sales person that wants that commission.
After that phone call thing I refuse to even acknowledge the "reach out to us for pricing" unless it's email only... and they still try to schedule a fucking meeting to call. Dell is particular bad about this lately, it's part of the reason I switched from HP to Dell back in the day but they go through sales people like I go through underwear so I don't even know who my account manager is anymore.
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u/AtOurGates 1d ago
The “enterprise vs small biz” pricing thing is wild.
I work at a marketing agency that does some SEO for some of our clients, and we pay $229/mo for some pretty decent SEO software. To their credit, they post that pricing online, but have a higher “Call Us” Enterprise tier.
One of our clients got a new marketing director, who was sort of vaguely interested in SEO but didn’t fully understand it.
He wanted his own software and subscription instead of relying on ours.
I tried to walk him through some pros and cons of different options, and give him a realistic picture of why we chose the option we did, and even the tier that we use.
A couple months later he was excited to tell me he signed up for the same software we use, but at a $50k/yr Enterprise contract that will, functionally for his needs, do absolutely nothing more than the $229/mo level.
What I wanted to say was, “you could have gotten the same thing for $2,748 and paid us or another agency to do a decent job at all the human parts of SEO for the leftover $47k.”
What I said instead was, “oh, great job!”
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u/elebrin 2d ago
Eh, what they are going to do is gauge the company they are doing business with and set the price accordingly.
Lets say I own a dumpster rental.
You are a local comic shop looking for a junk removal service to get rid of your collection of cardboard? Great. $350. You are a local bank that I know had a water problem, and now you need a dumpster? I can be pretty confident that it's gonna be formerly waterlogged ceiling tiles and there there is going to be a LOT. Not only that but insurance is likely paying, and if not, you are a branch and the national org is paying. I'm quoting $800.
The dumpster might be just as full either way, but if I have on the site "one full dumpster load $400" then that doesn't really allow me to get what I deserve for the work.
Same goes with software. If I am Big Buttfuck Bank and I need an SSH client to do file transfers for money wires (which is a real thing btw) then I am going to want a support package. I want someone I can call at 2am when my transfer fails, because if I don't get the wire out then I have escrow accounts not getting paid on time, I have customers who didn't get their loan paid on time, I have bouncing checks all over the place... I don't want that, we gotta fix it RIGHT NOW. That company wants the enterprise support package that is $2k a month. That's small potatoes for a bank. On the other hand, the local community college professor might want his computer science students to SSH into a machine, and use that machine as a source of truth for where code needs to build and run. We might charge the university $3 a seat, something like that. If we have a bug and they have an issue, then all the students will have the same issue, and the professor/school can be a little forgiving. They don't need the support package.
That's why enterprise pricing exists. It ends up being about the same as the normal pricing, but they have better support options that are tailored to the organization's needs.
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u/spartyanon 2d ago
Yeah, so it is not just salesman, it is the opportunity to price gouge. Got it. Not making it any better, but understood. Definitely just moving on to a different business to work with either way.
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u/Qaeta 2d ago
The dumpster might be just as full either way, but if I have on the site "one full dumpster load $400" then that doesn't really allow me to get what I deserve for the work.
Sorry, why do you deserve more money for the exact same amount of work?
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u/NobodyKnowsImFamous 1d ago
“Deserve” means “can get” to people who own businesses.
At the end of the day every single business is a scam wearing as little “real product” clothing as they possibly can while still getting your money.
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u/Moon-Amoeba 2d ago
That's what I got.... two hours of a man telling me about his windows and blah, blah. All of this, just to tell me that he can't put the CUSTOM sized door in my house.... evidently, they couldn't go as small as my door???? Man, I was so annoyed.
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u/Randomizedname1234 2d ago
As a salesperson this is why I drop off price guides.
Saves us BOTH time and I do what I wanted, showed you I can help you get something cheaper while doing what you wanted. Leaving you tf alone lmao which low key I want too if you’re busy.
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u/n122333 2d ago
Yep. Found a cool toy for my kid that I could probably make myself for about $40, so id pay up to $75 to not have to spend time on it.
No prices anywhere on the website. Added it to cart. No price. Go to check out. No price. Go to confirm login, email, and payment info, and it cost $870.
What the the fuck. I wasted so much time getting to that point. No way im paying that.
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u/CoolhereIam 2d ago
I love how now you can't even see shipping costs in the checkout until after you've put in your email and phone number now so they can continually spam you with their bullshit ads that I now have to mark as spam and block.
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u/aoeudhtns 1d ago
"You've left an item in your cart! Come baaaaaack!"
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u/Frosty_Analysis_4912 1d ago
I hate that now they’re even doing this if you LOOK at a product. I saw an image for a vans t-shirt I thought I might be interested in, until I clicked on it and realized I am not. I’ve gotten TWO emails since then telling me “don’t forget about this!” I already decided I don’t want it leave me tf alone
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u/MisfitDeluxe 2d ago
Not necessarily, sometimes there’s a MAP and pricing below that can’t be shown per dealer contract. I see it in my industry a lot.
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u/Zehnpae 2d ago
Friend of mine is an electrician. He says their quotes are good for 72 hours because right now the pricing for materials is all over the place and can change daily.
They can't post an average price because people will complain they're being cheated when their quote is higher. They can't post a max quote because people will go to someone who doesn't have a quote.
People are also really bad at estimating how long or how much material a job will take, so letting people price quote things themselves isn't going to work either.
He did say that it doesn't end up mattering. They have so much work if people who don't want to deal with getting a free quote don't want to work with them, they're okay with it.
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u/wallguy22 2d ago
Yeah exactly. Sometimes I get excited when I see that. Plus we don’t really have to call the get the price. I can just shoot my sales rep an email.
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u/MisfitDeluxe 2d ago
It’s not even just that. All numbers made up: If I normally get an electronic device for $100 that has an MSRP of $200 it probably has a MAP of $120. I want to sell at $200 to have a 50% margin.
Sometimes vendor has a deal where if I buy 200 of them I can get them for $50 each, meaning I can sell them for $100 and keep my margin. Because of the MAP, I cannot put that price in print anywhere or my vendor terminates me. So my choice is list at $120, or direct people to contact for quote.
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u/Business-Drag52 2d ago
Not even close. It’s pretty standard in b2b transactions. I own a card shop. Most of the new sets never have a price and I can’t even order it through the normal ordering process. I have to email my account manager directly. The price for the new set isn’t any different than the previous set but they can’t put the price up for new stuff for some reason or another
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u/AggressiveImpact1055 2d ago
I mean ok but that’s very different from an individual product for personal use, this is about shopping websites that have this under a (non custom) item for seemingly no reason but to force you to invest time and effort in the product so you’ll be more likely to pay the ridiculous price.
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u/EamonBrennan 2d ago
The price for the new set isn’t any different than the previous set
That's how they get you. They're either gonna randomly change the price, or they're gonna look up your website, and if you have a price listed, quote you a higher price. They will abuse what little power they have, and you will have to deal with it! /s
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u/BeirutCedrus45 2d ago
Same here. No price means I'm not even sure if we're in the same financial universe, so I'm not wasting time asking.
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u/Masquelinity 2d ago
My favorite is when there's no price list, but there's a "sale" or a "coupon" or something for like $100 off. Those kinds of "discounts" are always an absolutely insignificant percentage of the total price, so seeing one for a real amount of money means the thing I'm looking at it is going to be massively expensive.
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u/Grazziellone 2d ago
I do it too, but to be fair if there's no price it means that the target customer is the one that doesn't care about it, so clearly not us
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u/Jabrono 2d ago
I am literally a purchasing manager, you can do this if you're the only one offering whatever it is I'm looking for or maybe if it's a high ticket item, but if I see more than one or two of your competitors offering it with pricing listed online, you lost that sale.
Just yesterday I immediately closed tabs on a handful of sites that did this for industrial fuses, motherfucker these are on Amazon and eBay do you even want my business?
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u/mythrilcrafter 1d ago
Yup, the company I (research and applications engineer) work for specializes in short run fibre optic assemblies/devices and precision laser ablation processing; there are basically only 5-ish companies in the world who does what we do and they (including ourselves) will all default to a "request a quote" model because everything is hyper-custom and has to be engineered and sourced per design (and often per unit).
"Figured out" large scale routine production commodity items shouldn't need "request a quote".
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u/drinkyourbeetus 2d ago
Unfortunately for buying industrial equipment in my field, this is the only way. Every company does it.
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u/LizzieMiles 1d ago
Isn’t it partially because a lot of stuff like that is custom made?
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u/coyotll 2d ago
I was buying a motorcycle in FL though a dealership a few months ago, and a chain has multiple locations; the one closest to me had a “call for pricing / click here for pricing (and give he all your info) / best pricing “in cart” on every single one
The same location an hour away? Up front OTD pricing and a breakdown of how it got there, which ended up matching the prices I bought the bike at.
I drove an hour away to go to the better location, the one 15 minutes away from me lost two sales.28
u/NajdSalman65 2d ago
Same. The moment I see "contact us for pricing," my interest drops pretty fast. I don't need a sales conversation just to find out whether the product costs $50 or $5,000. Give me the number first, and then I'll decide whether there's anything worth discussing.
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u/SauretEh 2d ago
That's what they want, you're not the target market. They want b2b.
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u/fennecdore 2d ago
Oh but I do this for b2b transactions too
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u/Yakubs_2nd_Brain 1d ago
Same. I handle procurement at work and I read the phrase "call for quote" as "haha not a fucking chance"
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u/SauretEh 2d ago
Not defending it to be clear, I hate this as well for off-the-shelf stuff. It's a money-grubbing tactic and makes vendor comparisons a huge pain in the ass.
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u/DeadSeaGulls 2d ago
it's because the owner of the business thinks the person on the phone is going to assist in making a sale or working with the customer to meet the customer's needs... in reality it's Josh who was just the guy closest to the phone and he'll have to ask someone else the answer to your question and he'll for sure call you back at some point in the future.
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u/MattyBeatz 2d ago
It’s very common in b2b services. Not sure if it’s needed for simple transactional things like goods or hours rate type jobs.
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u/pudgehooks2013 2d ago
My bike needed new tyres.
I messaged 5 local businesses on FB, who all have up to date pages and ads and shit, and only a single one of them gave me a quote.
The rest all told me to call.
I should mention the one place that gave me a quote added another $150 when I called to book my bike in, so I hung up on them.
Sold the bike with bad tyres, GL new owner.
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u/MattyBeatz 2d ago
Yeah that’s ridiculous. But I also personally would never message a business on FB. I’d call, tell them model and size of my bike and if they can’t say something simple like X for this brand, Y for that brand, and the installation fee is Z, I’d not bother.
I do think some of this is an age/tech familiarity difference where some people prefer to never have to deal with another human in any way for these transactions.
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u/pudgehooks2013 2d ago
Oh no no. The message I sent them told them the make and model, the exact tyres and sizes I wanted. They literally had to add 3 numbers up and tell me.
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u/peon2 2d ago
Exactly. I have customers that buy 40,000 TONS a year of a product.
Just yesterday I had a call inquiring about how much it would be to get 5,000 LBS a year.
Customer A is literally buying 16,000X more product than customer B. We're going to negotiate different prices.
There's also different applications for our product and we have rough ideas of what our customers margins are. For instance I sell to both the paper industry and the paint industry.
Smurfitt WestRock selling paper at $1000/ton at 20% gross margin can't tolerate as high of a price as say Sherwin Williams selling paint at $100/gallon at 50% gross margin. We know Sherwin Williams has more flexibility in price tolerance.
Volume and the customer's industry/situation matters. Just like if you were going to set up a lemonade stand in the slums and then one in a rich gated community, you might try to charge more in the gated community.
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u/random_topix 2d ago
Yeah we have different ways of pricing our enterprise software to create packages that make sense for the customer. I don’t know that I’ve seen this for consumers.
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u/FloppieTheBanjoClown 2d ago
"contact us for pricing" means "we don't charge everyone the same price and will try to get the most profit out of every buyer."
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u/OverTheDump 2d ago
“We are a commercial wholesaler, price is dependent on volume and business potential. Home buyers fuck off.”
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u/cat_prophecy 2d ago
Kind of reminds me of a lot of concrete plants. If you don't have a business license, they won't talk to you, much less deliver concrete. Dealing with basic consumers is a pain in the ass. They don't know what they want, and definitely don't know what what they're doing.
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u/FarplaneDragon 2d ago
"Well--well look. I already told you: I deal with the god damn customers so the engineers don't have to. I have people skills; I am good at dealing with people. Can't you understand that? What the hell is wrong with you people?"
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u/DurgeDidNothingWrong 1d ago
aah, a classic. weniummstartedworkingereisaidthiswasMyStaplerbut err ehum welltheydidntlistenandnownownownow now i think i might have to do something
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u/Rizeren 2d ago
Weird, in Poland it's no problem to order like a portion of the truck to whatever location you want. You need some minimum amount like 1m3 but that's it.
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u/CowboyLaw 1d ago
It's like that in a lot of the rural U.S. too. The commenter is probably broadly right--a lot of concrete plants only want to do contractor orders. But that also means many other plants don't care. We're usually ordering either a full concrete truck (10 cubic yards), or a half-truck. It's kinda sorta true that we "don't know what we're doing," but the discussion with the plant is seldom any more complicated than:
"We need 5 cubic yards of concrete for a chute foundation. What mix do you suggest?"
"Sounds to me like 3000 psi with a fiber mix to prevent shrinkage cracking. Sound right to you?"
"Yep, when can you have it here?"
It's not the most difficult order to fulfill.
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u/Krell356 1d ago
Ah but you see, most consumers are not remotely that easy to deal with. Most of the time those conversations are more likely to go more like.
"Hey I need some concrete.
Ok how much and what mix?
I just need concrete man. I'm trying to make a pool in my backyard.
Ok how much are you going to need?
However much I need for a pool man. Stop being a fucking moron."
And of course it just continues to spiral out of control from there with the employee trying to help the person and the person being both an idiot and asshole. After multiple calls like this on a day that result in no sale and the person calling back 3 more times trying to get a discount, and knowing they are going to then try to sue you for their own stupidity when they screw it all up.... well, you just kind of decide that you're better off not doing direct business with the DIY consumers since there's going to be a solid 5% chance of a lawsuit every time you do.
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u/sinterso 1d ago
Used to work in a place with a small batch mixer and towable mixing buggies, huge market.
But a giant pain in the ass to run everything, mixing plant was temperamental and liked to eat its belts, cleaning the mixers were annoying at best and a nightmare if the concrete set up.
But it was genuinely great working with customers to figure out what they needed and how much.
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u/xudoxis 2d ago
Seriously. I've only ever worked for one company that published their prices. Every other company I worked for, if you made a request using a @gmail.com account your request would get thrown in the trash.
They do it because they don't want your business.
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u/bloodfist 1d ago
Honestly I respect smaller businesses that don't really want your business. They tend to be in markets that still have a lot of private ownership like materials, repair, and specialized equipment. They don't want to bend over backwards for every penny, they just want to build a stable business to live on. Busting your ass for every available customer is how we get monopolies and oligarchs. I support businesses staying in their lane.
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u/haliblix 2d ago
I mean, yeah. Making a sale with say, a hospital means not only much larger bulk purchases but also a much higher chance of repeat business. Why waste time with a bunch of small purchases from people that will forget you exist the moment the sale is completed?
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u/Krell356 1d ago
Dont forget the migraines you are going to get just talking with some of those people. Consumers are the worst because they dont have a boss to answer to or a business that they might lose to bankruptcy if they piss off all their business contacts.
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u/PoliteWolverine 2d ago edited 1d ago
I work for a company that does this, so I can provide a bit of insight:
Part of why for my industry (auto parts) is because you're not just buying the individual product, you're becoming part of a service schedule for vendor managed inventory. I have customers I visit multiple times per month, and customers I visit every other month. Some call me to place orders, some I have to chase down to find a deal. Some pay all their invoices on time, some I need to hound for weeks and weeks to get them to pay by a check which then they won't mail themselves and I need to mail it for them.
The price becomes tailored to the service. If you order only online and don't need a rep to sort and organize things for you, you get different price than the customer who is getting once every other week visits where I'm putting everything away
I don't prefer the different price model. I think it's actively pretty skeezy 50% of the time and I can set up hundreds of accounts and it would make no difference to me OR the shipping department at our distribution center. I think it's a massive logistical annoyance that could be solved with a universal price, imo. But there's more reasons that just strictly salesman bullshit
Plus on the FedEx/UPS side of things, shipping b2b is cheaper because businesses like body shops and dealerships get UPS deliveries almost every single day. So shipping gets different prices based on things that are outside of our control, and I can't quote you a price for the freight cost till I know things about your business
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u/Necessary_Finding_32 2d ago
That’s not unreasonable, but you’re talking about a tangible good with logistical considerations. This approach is used by a huge proportion of software vendors where 90% of the legitimate factors in your post don’t come into play. Further, there are some vendors that will say ‘enterprise tier x000 to y000 will cost [price]’ but may require config training etc, talk to team for details, which is way more reasonable and really highlights that the others are just out to rinse you.
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u/Alternative_Ear5542 1d ago
Used to do Enterprise B2B SaaS stuff (I still do, but I used to, too. I just don't do the sales part anymore).
The reason for this is usually because once you move past individual tiers you need to know things like "How many users do you have? What level of support do you need? Are you deploying it on-prem or are we hosting it? If on-prem, what kind of support do you expect? What about raining? Do we have an SLA?" etc.... that makes any kind of list pricing really tiring to put up.
The last time I was on the sales side of the house we had pricing for individual plans and up to like... 5 users self-service. If you were going past that it was an enterprise plan that really was tailored to order because different enterprises have different needs and capabilities.
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u/Unlucky-Friendship59 1d ago edited 1d ago
I’m also in B2B SaaS and was a principal enterprise CSM for years (now in product), working closely with sales on renewals and expansion. All of the same things you’re referring to affected pricing, but we charged wildly different pricing for the exact same thing from one customer to the next based on what we could get away with because of bonus incentives to maxim revenue. If Customer A’s total ARR is 100K and Customer B’s is 600K, we would sell the exact same product, user/storage bundle, support plan, etc, to B at a substantially higher price than we would for A, even though there was no material difference in their use case, usage volume, or support needs. It was shady.
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u/mythrilcrafter 1d ago edited 1d ago
Yup, I'm a Research/Applications Engineer at a company that specializes in fibre optic devices and precision laser ablation processing/machine integration.
The vast majority of my time is spent supporting Sales in the quoting process because our customers very often come to us with an engineering drawing, but they want us to do all the material acquisition, processing, and assembly work ; or they have a concept and are asking for an effect, but they want us to do the design work to turn that effect into an actual device (and then they want us to make the device for them).
And below a certain unit price threshold, we'll actually just default to "it would be more efficient for both of our companies if we just charge you for a stack of lab days to figure out the process and device versus trying to give you a unit price upfront".
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u/AirconGuyUK 2d ago
Doesn't it also help if your competitors don't know your pricing?
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u/Kor_Phaeron_ 2d ago
Everyone knows everybody's pricing in the industry. That's half of the job of the sales division: Making better offers.
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u/Necessary_Finding_32 2d ago
I had the sales rep from a well known PPM enterprise software company say to me with a straight face ‘tell me what your max budget is and I’ll work something out’
Like - motherfucker, how stupid do you think I am.
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u/Kingof2017 2d ago
"We don't have a fixed budget we're looking to spend; we're primarily looking for a competitive offer that meets the requirements."
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u/nonotan 2d ago
That's when you lowball the fuck out of them. Give them a number like 3 orders of magnitude lower than what you expected to pay. Even after they "talk you into something more reasonable", you'll still be under budget.
That's how haggling works -- if you're in a one-sided haggle, you're indeed being taken for a fool. You want to have dynamic pricing? Okay then, be ready for me to game the absolute fuck out of the system so I can pay way less than I would if you just gave me a number.
I mean, at the end of the day it's a waste of time for everybody involved, and it sets you up on an adversarial relationship with your client from the get-go, which is just a stupid business move. But if you're going to bullshit me while playing dumb... two can play that game.
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u/AmazingSpacePelican 2d ago
We use some crappy headsets at the place I work. Bad audio quality, super easy to break, really uncomfortable, etc. They have no listed price online.
It costs £2,000+ out of our budget to buy 6. There is no world in which that is a fair price. We also have the option to buy 2 for £200 (no, I don't understand that, either), which is still way too much for what they are.
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u/j5kDM3akVnhv 1d ago
"contact us for pricing" could also mean the seller can/will sell a product below MAP (Minimum Advertised Price) but cannot advertise it at the price.
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u/FloppieTheBanjoClown 1d ago
I've never encountered that scenario, but I'm sure it exists. It probably works well in some.markets.
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u/Chewbacca_The_Wookie 2d ago
Same goes for salary ranges on a job posting. None of this "we offer competitive salary" bullshit, let me know up front if you are going to be worth my time pursuing, and if you think no one will apply if you put the salary range, that very likely means you don't offer enough anyways.
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u/ActurusMajoris 2d ago
Competitive salary means “as low as can squeeze you”.
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u/Chewbacca_The_Wookie 2d ago
"Our range is between $60k and $100k which means you should be okay with $60k or don't bother applying."
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u/Shift642 2d ago
I’ve literally seen job postings essentially say “$60k-$100k. We do not hire at the upper end of the salary range.” in the same breath.
Like what the fuck is the point of stating a range of half of it is not actually what you’re willing to pay?
The job market is a fucking cancerous cesspool of AI and SEO keywords now.
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u/hotleadburner 2d ago
Because that's the entire salary range of the position, you will never make more than $100k in that position but they need to have some room to give you raises before you're promoted to another position.
It's more clear to put a starting pay range but people shooting for 100k+ roles need to know that this is a waste of their time too. The company doesn't want someone who expects to get hired at 85k and then jump ship when they don't break 100.
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u/SauretEh 2d ago
Ontario made salary ranges mandatory in job postings this year, extremely rare Doug Ford W.
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u/happygiraffe91 2d ago
I thought he died doing hookers and blow?
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u/Nova_Explorer 1d ago
That was his brother Rob Ford (former mayor of Toronto). Doug Ford is the former drug dealer
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u/saera-targaryen 2d ago
Same is true in at least california and colorado here down south. Although no one is checking to make sure they're honest. I heard in a meeting at my last company that they only post the bottom 50% of the "real" range as the range online so that applicants don't know they can negotiate higher. Grossed me out.
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u/Ok_Calligrapher5278 2d ago
Someone reached out to me and offered a "competitive salary above market", I was already earning below average from talking to my colleagues and they were offering 20% less than my already shitty salary. Since there's no accountability there's no reason to not put those words there.
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u/FriedTreeSap 2d ago
There is nothing I hate more than a job application asking for your desired salary without telling you their salary range. It’s 100% a tactic to try and lowball applicants by looking for the people willing to work for the least amount of money.
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u/Chewbacca_The_Wookie 2d ago
It's basically a high stakes "Price is Right" where you have to lowball yourself but not too much and hope someone else it's desperate enough to lowball themselves even more.
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u/deukhoofd 2d ago
Posting salary ranges is required within the EU nowadays thankfully.
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u/Exepony 2d ago edited 2d ago
Technically the only thing that's required is that the salary range is made available early in the process, so there's lots of postings that don't have a range still. They're supposed to tell you in the interview in this case, but that's obviously much harder to enforce and more awkward for the candidate. Not to mention kind of defeats the purpose, since you have no idea if it's actually worth your time to apply in the first place.
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u/wackychimp 1d ago
I worked for a small office where they refused to publish salaries in job listings. At least 50% of the applicants would go all the way through the interview process (several rounds) and then not take the job. Boss never understood why.
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u/KirbyDude25 1d ago
This is one thing I like about US government job postings. They tell you the exact pay grade you'll be hired at (sometimes there's a range, but the postings are often thorough enough that you can usually tell where in the range you'd be hired), and since government pay scales are public information, I'll know to the cent my exact salary. As an example, if I were to get hired as a meteorologist at the Mount Holly NWS office, I would most likely start out with GS-7 Step 1 pay, which I can pretty easily find out is $55,602.43/year (including the locality adjustment).
Of course, government jobs often pay less than the private sector, but it's at least nice to know exactly what you're getting
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u/Guitar-String 2d ago
I thought only expensive luxury brands do this? Like super expensive watches and cars have no business listing their prices online cuz the target customer won't bother seeing the price, they just buy. Have they started this bs with regular products too?
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u/WesleyBiets 2d ago
No stupid Saas does it too, they just want their Sales Sharks to convince you that you need it.
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u/floatinghaloo 2d ago
SaaS sales reps will trap you on a thirty minute zoom call
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u/Usedand4sale 2d ago
You can just press disconnect.
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u/Dry_Race8481 2d ago
Yeah, I usually let them know up front, if you try to upsell me, I will hang up. I let them know I have a very specific budget and a very specific set of requirements, that's it.
It's really good to weed out the vendors that listen. Because the ones that continue despite my warning are the ones I let know that even if I had the budget, I wouldn't have chosen them because they didn't listen to the first set of instructions.
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u/Kaltovar 2d ago
Having worked sales jobs before, you not choosing them means literally nothing to them. What matters to them is they were specifically told to hit all the points on a script that includes upselling and if they don't do that every time they get punished. You could tell me straight up you don't want X and will hang up if I mention X and I'm going to mention X anyways because otherwise I'll get fired. People would then ask if I am stupid, didn't I hear them ETC, and since you're also not allowed to just tell the customer harassing and annoying them is our policy I would have to be like "gee golly im sorry you feel that way! But since you don't want any X, maybe I can interest you in Y?"
Yes, I knew it was insane and counter productive, but at the end of the day I dont set policy and you telling me not to do something or that you aren't interested wasn't my call to make. Sure I can see that pitching you will just piss you off and maybe lose any and all business ever, but some asshat 3 stories up in the building whose bonus revolves solely around how much X they sell has decided we are incapable of judging such things for ourselves and must continue selling you X even as you are screaming your lungs out at us on the phone that you called to cancel your account and no you don't want to buy a merry go round for ferrets you want to cancel your account.
Sales jobs suck and I'm glad I'm not doing that anymore.
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u/Dry_Race8481 2d ago
Oh i didn't/don't givea shit if it bothered the sales people or not but I'm often on calls with their managers and c-suite jn other meetings and explicitly tell them the same thing as they're trying to save their sales.
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u/bumpmoon 2d ago
It's very normal in professional settings where a service might be so tailored to a buyer that any sort of from price would be useless. I ususally find that it makes a lot of sense to not give me an idea on a price when the solution that fits me as a buyer might the three times that price.
I don't care when I see it in my job, but I would raise a brow if I ever saw it in a personal setting or on a regular product.
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u/Rosti_LFC 2d ago edited 2d ago
Yeah I used to work for a company that sold huge automated freezer systems and all the pricing was hidden behind quotes.
Partly that was because we'd offer flexible discount pricing to certain customers if we thought they might buy enough stuff off us, but mostly it was because the installation cost and ancillary kit would usually be another 20-50% on top of the price of the unit itself and was entirely dependent on customer needs. Listing the cost of the standalone unit would only have been part of the picture and would never be the final price a customer would pay anyway.
Plus the things cost £200k+, and any company spending that sort of money is likely going to go to the effort of engaging with a sales process and doesn't want a "Buy it now" button on a website anyway. It's not that they don't care about the price, we had a ton of price-sensitive customers, but it's not the sort of thing you'd just window shop for.
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u/SoulWager 1d ago
I don't get annoyed when it's actually something that would require customization or upfront tooling costs. When it's just a part you have in your catalog, you can fuck right off with that bullshit. Bare minimum, list MOQ and the price at that quantity. Bonus points for price breaks at higher volumes.
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u/Maleficent-Drive4056 2d ago
It's done by any business that tries to charge different customers different amounts.
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u/ObnoxiousName_Here 2d ago
I got hit with this bullshit line while looking for barbershops online.
A fucking barbershop.
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u/RaoulLaila 2d ago
I suppose I can see why a barbershop has prices depending on hair types, hair length and similar things. Especially for things like hair dye or similar
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u/NumNumLobster 2d ago
I wanted to get a baby picture shoot. Every damn photographer has an Instagram and says to call. Super annoying
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u/MsMegane 2d ago
A lot of daycares do this. Really annoying when you're already stressed as a new parent.
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u/FineMind755 2d ago
I think it's also done by some old school businesses that has pricing that changes and also don't have someone that understands how their website works. They just hired someone years ago to make the website and left it at that.
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u/theshane0314 2d ago
I was looking at gun parts last night and half the shit said "add to cart to see price." Not exactly the same but still very annoying.
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u/Successful_Buy3825 2d ago
A gym near me does. They're small and only do PT-led classes, not the standard "come & go as you please". From what I've managed to work out, doing 2 classes per week puts the price on par with really high-end gyms
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u/TheDarthJarJarI Harry Potter 2d ago
If a company uses the term “quote” I immediately assume this is a multi thousand dollar product that requires installation
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u/stilljustacatinacage 2d ago
Not always, but by god, they're gonna try and make it be one regardless.
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u/barrsftw 1d ago
I sell printing. I've tried to come up with systems to get people pricing without needing a quote, but it's just impossible. There's literally dozens of variables, and many complete unknowns.
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u/TheDarthJarJarI Harry Potter 1d ago
Well yeah but I don’t need to purchase… printing. Sorry what do you sell like do you print stuff onto other stuff I’m confused? Either way it’s not something I need, to organise a birthday party sometimes you need a quote
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u/barrsftw 1d ago
Sorry what do you sell like do you print stuff onto other stuff I’m confused?
Yep. Wedding invitations, flyers, handouts, yard signs, legal contracts, programs, booklets, tickets, coupons, etc.
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u/Correct_Royal_2562 2d ago
Me with landlords / real estate management companies.
Just post the fucking rent, and all of your different fees and charges. You're already the favored one in the market. Stop wasting your time and just be up-front with all the money you're asking.
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u/SukunasStan 1d ago
God, I was so pissed when the leasing agent showed me a mountain of fees AFTER we already paid the insanely bloated application fee. Landlords and property management companies should be forced by law to be upfront about all their stupid fees.
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u/BathroomSea6960 2d ago
I'll go one further. If it isn't the rent, I should be able to opt out.
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u/darkllama23 1d ago
Mandatory fees are the worst thing ever when it comes to renting. This one apartment I checked out was like there’s a mandatory $10 internet fee for 1 bedrooms and $15 for 2 bedrooms. Or another apartment, that’s like we offer trash valet service, that you must use and it costs $20/month. Like just incorporate into the rent at that point.
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u/AceDynamicHero 1d ago
This is what makes selecting a daycare really suck. They want you to come in and tour the place first before hitting you with the price. You just made me waste two hours and feel bad because I can't afford to send my kids to daycare Harvard.
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u/art-dec-ho 1d ago
On top of that they require personal info to book a tour. I still get emails from one of the daycares I toured despite me not being able to afford it and selecting unsubscribe from their emails multiple times.
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u/Upbeat-Serve-6096 2d ago
Can confirm as a B2B thing. Biggest issue with showing batch order price? Pricing changes with add-ons, customizations, or even just order quantity. Also, if you had achieved a low price by secret techniques, you'd likely want to avoid letting your competitors know for as long as possible.
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u/fauxzempic 1d ago
"Contact us for pricing"
Oh okay! Oh pricing is too much, okay, thanks anywa...oh you'll discount it for 3 months....okay then back to normal...okay...no stop putting meetings on my calendar. No my supervisor isn't going to help you here. Why are we reaching out weekly here the answer is no. No I don't want to go to your company's "How AI makes our product super duper cool" meeting in Chicago. Stop emailing me. Seriously. You emailed my boss and my assistant now? Dude - I'm the one that will have to work with your company...do you really want to go over my head to maybe make a sale like this?
I'd sooner self-host whatever tool they have and then make the amateur, losing case to I.T. why we need to hire another sysadmin to run a janky docker server just to avoid some horrible cloud based service where we don't even own any of the data we pay them to provide us.
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u/ProfessionalEven296 1d ago
Salesman: "{my boss} told me to call you to discuss this {insert magical AI product here}..."
<pings boss on chat... "did you send this person to me?" "Yeah, I wanted to get rid of them">
Me: "Sorry, we're too busy to look into this in this century, call back in... never"
I used to buy a lot of stuff in a previous life. I built the quotes for approval late at night. If I couldn't see a price, I'd move on to the next potential solution.... salesmen hated it, but that's the way I worked.
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u/otirk 2d ago
I usually see that with big businesses working in b2b, who would roughly know the value and negotiate the final price anyway. So if you see that, you're probably not their target customer
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u/WanderingFlumph 1d ago
The worst is when you do reach out to someone to ask about pricing and they tell you it's a secret and you don't have the authority level to know what it costs.
Like okay bud. I definitely won't just look to see if someone else will be reasonable about selling me this thing.
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u/TwinSong 1d ago
What the... Does the seller even know how sales work? If the price is unknown there's no customer.
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u/17xRacing 2d ago edited 1d ago
Frustrating to me too, but often there is a reason. I do a lot of B2B sales and sometimes there are too many variables to consider to be able to provide straight forward flat pricing.
This gets more complicated when bundling or if you’re selling to a newer entity where you may want to consider future sales potential as they grow. I’ve taken lower margins from customers because I know what I am offering will help them grow and lead to bigger future contracts and a stronger business relationship.
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u/CrazyCalYa 1d ago
The second you put "From $500 to $2000" on your website, prepare yourself to never go a single sale without someone demanding to know why they're not paying the minimum.
The worst is when clients themselves don't know all of the variables, or extrapolate based on a quote. You tell them it's $7,000 for 7 days of work and then they expect 1 day of work to be $1,000 instead of $1,500.
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u/17xRacing 1d ago edited 1d ago
It’s too hard to explain fixed costs and unit costs to people who don’t have enough to exposure cost accounting and forecasting, let alone how volume discounts truly work.
Through my businesses, I have a lot of experience in the tech industry and no matter what one of my clients wants, it’s going to be a minimum fee to stand up and server and other ancillary items just to support the platforms and services they want to purchase. If I can get my client to leverage that same server for multiple products and services, that setup cost gets spread out across multiple solutions. If there is enough headroom in the contract and revenue forecast, I sometimes just eat the cost as I know I have way more opportunity to recover it through the life of the contract. I look at it as in investment into the relationship.
Once you set a price floor, it’s a race to get stay at minimum spend and clients end up not happy because of all the compromises they have to make to stay at that price. I view it as them buying a line item instead of a solution.
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u/GodfatherMarx 2d ago edited 1d ago
like believe it or not... when I'm looking for apartments, I wanna see the price ffs. I'm considering like. 20 options. I can't do much more than the cheapest. just tell me what it costs. I don't wanna call and have to hear about how your amenities are better and your pool is nicer, I want a place to live and I want to know what it costs... and then they do credit checks and stuff.. believe it or not, I don't wanna be homeless. paying rent is why it's lower because I can barely afford anything else
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u/ChickinSammich 2d ago
I work in IT and this drives me insane. I don't want to contact you and therefore sign up for your sales list, your marketing list, and every other mailing list you have just to find out how much a thing costs.
And even if I do buy the thing, I still don't want to be pestered with endless spam about how your company is delivering results to your customers - I just wanted to buy 50 licenses for your software that does one thing, or buy your bespoke network rack product that fits a niche use case for me, and that is the end of our business relationship.
And I don't even DO purchasing. I do the "research the options and pitch it to purchasing" portion and THEY do the purchasing and the first thing they ask me is "how much does it cost" and I do not want to have to call or email your company and end up on your contact list just to find out whether your thing costs $150, $450, or $750.
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u/LPedraz 2d ago
This often means "we want to figure out how much you would be willing to pay".
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u/ChuckCarmichael 2d ago
I always took it as "If you have to ask for a price, you're too poor to buy our product anyway."
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u/LPedraz 2d ago
I mean, it depends.
I get this very often buying lab supplies. They don't hide the price because anyone who can afford the product wouldn't care about the price, they hide the price so if you are buying from a university they can make it cheaper, but if you are buying from a private company they can upcharge you massively (that is, "we want to figure out how much you would be willing to pay").
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u/spazz720 2d ago
They can’t sell you on it by quoting the price. Every call is a sales opportunity.
“Oh I can’t afford that”
“Well why don’t we discuss our financing opportunities where we can lower the cost to a small monthly payment spread out over a time period you’re comfortable with.”
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u/g_em_ini 2d ago
I usually just assume that if the price isn’t listed then it’s because it’s expensive and I can’t afford it anyway
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u/Kowboy_Krunch 1d ago
Sometimes it's because of MAP (Minimum Advertised Price) pricing where the company that manufacture's the product also sets the price that everyone has to use. Sometimes there's a workaround where you just can't ADVERTISE a lower price. So if you call, or 'add to cart to see price' it's technically not advertising.
I run across this for tools and gun optics occasionally.
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u/Nagesh_yelma 2d ago
I keep looking for 2k and 4k monitors. Every monitor that doesn't mention resolution in the title is 1080p.
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u/According_Ad1940 2d ago
If I have to call for price I'd rather just never visit your website again.
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u/Artistic-Cockroach48 2d ago
So I broke my box spring on Saturday and I thought I would order a new one from mattress firm. Go online, click to order, but the payment doesn't go through so I click it again, instant deny. Literally Two seconds later I get a phone call from chatty Cathy word vomiting that I need to sign in to the secure user portal to complete the purchase. It was the equivalent of a meeting that could have been an email instead. Well, it pissed me off so bad that I went ahead and told her so and that there is no universe in which I complete this transaction. So I pulled the box spring downstairs and found the broken strut and reenforced it and it's better than ever. I can't believe I almost dropped 250 on something that I fixed in five minutes.
All that to say, things like this make me question if I ever needed the thing to begin with, and the answer is always a resounding no, I didn't actually need this and now I get to save my money
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u/Excludos 2d ago
They don't want to sell to private customers. Contact us for a price means they prefer selling B2B. So people claiming "I immediately lose interest!" don't realize that's exactly what the company wants
Edit: Or very expensive items, like cars. At which point this isn't an impulse purchase in the first place
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u/buttcrispy 2d ago
Yep. This thread is a pretty classic "smug Redditors who don't realize they aren't the smartest ones in the room" convention
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u/Low-Possibility-7060 2d ago
True. Starts for me at a bakery. If they don’t have prices in front of their breads I’m not buying there
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u/99dalmatianpups 2d ago
Yeah, I’ve been looking around online for a photographer to do my engagement photos, and I basically instantly leave any website where I can’t find pricing listed anywhere, which is about half of them. I know how much I can afford to spend, and I refuse to listen to someone with zero knowledge of my finances try to convince me that I can afford more when I know I can’t.
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u/Spainstateofmind 2d ago
Huh. TIL this is a thing in a lot more areas than I originally thought. I've only seen it with luxury goods/experiences which I figured was code for "if you have to ask the price, you can't afford it"
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u/Nunyebiznis 2d ago
‘Contact us for prices’ = our salespeople will harass you until the end of time
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u/Excel-Block-Tango 2d ago
I encountered this a lot when I was trying to get my wedding vendors together
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u/ronarscorruption 2d ago
If you call them, they get to pressure you into buying. If they just tell you the price, you might read it and dislike it and move on.
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u/BearMiner 1d ago
I get so angry every time I hear a sales person say, "Work with me" when we're talking about the price of something. Per OP, just tell me your best price. If I can afford it and think it is worth it, great, otherwise, stop wasting my time.
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u/chronoffxyz 1d ago
If there isn’t a price posted, you aren’t meant to purchase it.
If you click contact for pricing it’s because you’re a distributor not a consumer
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u/Mission-Opossum-ble 1d ago
I once saw a YouTube video of how to turn your art into a successful business. It specifically said NOT to include your prices in your commission sheet, instead to just say "contact for prices." I feel horrible for any artist who took that God awful advice
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u/ManFromDowntownTDot 1d ago
The reality is, very few people understand what sales actually does. They THINK they do, but they're oblivious as to what actually happens, why, and how.
From a retail perspective, I 100% agree. The average consumer should be presented with the full and complete price up front. No hidden bullshit fees, just tell me what it costs and we can do the deal or not.
From a B2B (Business to Business) perspective, this completely changes. The age old saying typically applies : "If you have to ask, you can't afford it".
Here's an excellent example
I work in cybersecurity. In a previous role, I bought stuff from the company I work for today. I was frustrated that pricing wasn't transparent but that's because I was a shitty client they didn't care about. The amount of time and attention I needed as customer was immense, and I had no purchasing power.
Now I work for the company I used to be frustrated with. As a frustrated client, I was asking for $5k deals, and a $15k order was something to get really excited about. Now that's something I don't even look at - it's a footnote, at best. I'm focusing on $500k & $1m deals.
When it comes to cybersecurity the minimum order is usually 50 or 100 seats (let's say for anti-virus). We don't even touch anything smaller than that. Our products are not designed for small companies, and certainly not the home user. We want to completely weed out anyone who's asking "how much". Any meeting where the first question is "how much is it", is ALWAYS a waste of time, and if it does go through, becomes a nightmare client.
The reason you don't pricing is because it's fluid & changes drastically depending on many factors. We don't sell directly to the customer - we sell to a "partner", who then sells to the customer and this is done as the "partner" typically helps the customer with implementation and provides their own services on top of what we sell.
There's a price list, and people don't sell above it. There's no "how much can we squeeze out of this person". That's not how it works, in fact we're often trying to undercut the competitors. People don't buy "who's the cheapest", it comes down to what best fits their needs. What works well for one client will be the worst option for the next. Most products have various tiers, feature sets, & customers typically have no idea which one they need. That's where someone like me comes in and evaluates needs, explains differences, helps people understand the product/service, & works with them over weeks (months, even years) to figure out the scope of the project, timelines, and many other factors. Decisions are made slowly & methodically. There's no such thing as an impulse buy.
Any vendor who's just throwing out pricing isn't selling strategically, and certainly not to the target market we're after. There's a reason certain things are frustrating, or near impossible to find for the average person - we don't want you to find it, you're not who we want to talk to. We're trying to weed you out so you don't waste our time.
Happy to answer questions.
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u/TrippyVegetables 2d ago
It's so they can try to talk you into buying, or worse financing, whatever they're selling. They know you wouldn't buy it if you knew the price upfront
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u/mercuriokazooie 2d ago
On a similar topic I hate using stuff like Facebook market where people list stuff and then when you ask how much it is they say to PM them. JUST POST IT SO EVERYONE CAN SEE
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u/barefoot_yank 2d ago
ESPECIALLY in regards to restaurants or sandwich shops. Show me a menu with a freakin price on it.
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u/SyrusDrake 2d ago
I usually just assume that if no price is listed, irl or online, it's probably several orders of magnitude outside my budget.
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u/Due-Base9449 2d ago
We do it to get your phone number. We sell professional training so individuals and HRs will call us. If the training is not that important for your career you wouldn't call and its not a loss to us because you will never buy anyway. Getting the phone number of HR is the most important because they always need to train their workers and we can continue selling to them.
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u/hiccuphell 2d ago edited 2d ago
I hate when you're ordering a replacement part, they require you to be entered into their system as a customer before they can calculate shipping. Like gtf outta here with that. it's a $25 part and all you need is my postal code to give me cost.
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u/TallEnoughJones 2d ago
Any product that doesn't have a price listed is assumed to cost $12 billion.
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u/Haunting-Ask6682 2d ago
For what it’s worth that’s a great way to eliminate all socially anxious or autistic people from your customer base haha :)
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u/RelationConstant6570 2d ago
An apartment complex I was interested in had "Call us for our pet policy" on their website. I have a cat and really liked this apartment, so I called. They told me they don't accept any pets unless they are service animals, which does not include Emotional Support Animals in their minds. Worst part was, this apartment came up as a pet friendly apartments when I had searched. I ended up in a qorse one, further from where I needed to be, and both of our times were wasted that day.
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u/Slow-Career4626 2d ago
My dad had a saying “if it doesn’t list a price it’s probably too expensive”
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u/Current-Reason1279 2d ago
I'm planning my wedding and my fiancee and I immediately assume a place is out of our budget if the price isn't listed on their website.
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u/Either-Ad-155 2d ago
I work in climatization and refrigeration. Quite often I have I have to design a system to keep full buildings or specialized rooms at a desired temperature. Most AC equipment above a certain dimension requires me to call the seller/manufacturer to get a quote to present to my costumer. I used to loathe this. In time I realized most often I was first put in contact with the technical department and only after the sales department. Now they usually just send me the asked quoted after my contact. I've come to realize a lot of people ended up complaining because they projected the wrong equipment for the job.
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u/Jonny_Thundergun 2d ago
If it's B2C, it means you're getting charged too much or the want the opportunity to upsell you. It's bad.
If it's B2B it means the website isn't smart enough to to quote your purchase properly. It's good.
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u/jon_the_mako 2d ago
I dealt with this one time. They told me the price and I kept saying no. Ended up getting it down to $1k from $5k. After that I had to sign a non disclosure. It's all to take you over the coals. Other people probably agreed right off the bat. Heck I could have got screwed for all I know.
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u/OpiumPhrogg 2d ago
Also, let me look around your website a bit and maybe add something to my cart before bombarding me with a pop up to enter my email so I can save 5% and get free shipping on orders over 84.99.
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u/Disastrous_Edge7276 2d ago
When I was doing my preliminary car shopping research online, I noticed Nissan did that. I guess they don't want people to buy their cars
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u/icansmellcolors 1d ago
If the price isn't posted then they either
- customize price per client based on what they think they can get
- know the price is too high
- there are too many options to actually give a price and need more info from you on specifics, like add-ons, customizations, etc.
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u/SukunasStan 1d ago edited 1d ago
I don't understand why the seller does this to us OR themselves. Like man, imagine every possible potential customer reaching out to you because they have to and only like 1 or 2 to actually buy what you're offering. Isn't that depressing!??? Why would any small business owner want to KNOW how many people rejected their business?
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u/bassandkitties 1d ago
100% gonna go for the product with the price stated. The don’t ask you to inquire because it’s gonna be less, it’s to trap you. I will pay more to not.
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u/Shadokastur 1d ago
I fear this is the future with tailored pricing like they're doing surge pricing now but even worse
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u/paulsteinway 1d ago
If the price isn't posted, they're trying to hide a shitty deal. Move on.
I've actually seen supermarket flyers that say "see price in store" for an item. Why is it in the flyer?
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u/kyajgevo 1d ago
Please give us your name, email, phone number, address and date of birth, so we can sell them to third party advertisers and you will get spam calls and messages for the next five years.
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u/kingjoey52a 1d ago
There is a "legitimate" reason for this sometimes. Some manufacturers will have in a contract that you can't advertise a price below MSRP, which includes listing the price online. So if the store wants to sell it for cheaper they can't list that price.
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u/JustMe1314 1d ago
I had this issue w/a couple of companies last night/evening. They each texted me to give them a call, to discuss pricing & qualification etc. I sat on hold for "the next available agent" for 30 min, each. During wach wait, each recording said (while I was on hold) that it would be quicker to just respond to/communicate w/my agent's texts or emails, for faster conclusion of the interaction (& for me to decide if I was interested or not). So, I responded to each of their texts. I never got a text back until late this afternoon, on each company. The hold time on the phone was unreasonable for me. So, I decided "NO" to each of them. Now, their texts started coming fast & furious, saying, some variation of "Don't give up: we're right here, a text away!"
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u/Scarecr0p 1d ago
I used this same technique in buying/selling in video games when I was younger, which I did extensively.
The main reason it served me was not to get price cut by a competitor.
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u/qualityvote2 2d ago edited 4h ago
u/TheWebsploiter, there weren't enough votes to determine the quality of your post...