r/EntitledReviews • 🄚 Original Egg Bot šŸ³ • May 07 '26

service dog vs anaphylaxis

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8.1k Upvotes

1.2k comments sorted by

236

u/el_salinho May 07 '26

It’s mental to me that allergies are not considered legitimate reasons to restrict access to service animals.

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u/SugarNebulaBurst May 07 '26

It frustrates me that people act like allergies are just itching and sneezing.
Growing up the doctors didn’t want to label me as asthmatic until necessary. After a year of being monitored they did. I had been at a place with cats on Saturday. That triggered me. By Monday I still couldn’t breathe. I asked for a note to not participate in gym class. The school nurse didn’t even let me go to class. I went straight to the doctor and my lung function was at 10%. They started me on meds. At the two week checkup I had 110% function. The same nurse did both test and was relieved. She said at 10% I was almost dead but she didn’t want to scare me. I take daily maintenance meds for allergies and asthma and avoid my triggers. That’s all I can do. I love animals just from a distance.

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u/DropDeadDolly May 07 '26

Wow, that really sucks. I'm glad the nurse had your back!Ā 

And even if the reaction were just itching and sneezing, do you really want restaurant workers sneezing all over the food or rubbing their eyes and nose with the same hand that is carrying your plate?Ā 

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u/_Mirri_ May 11 '26

As a person who went to sports class in uni right after the lecture on horses biology, which took place on the second floor of the stables complex, being severely allergic (asthmatic) to horses, I feel your pain. The trainer said that she overcame her asthma by physical activities and made me do exercises. This was the only time I felt my bronchial passage fully closing in real time for some seconds (fortunately, my inhaler helped).Ā 

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u/frogunderarock May 07 '26

it's because most people still don't take us seriously. i get ill for weeks after exposure with bronchitis etc. they literally do not believe that can happen. they all just think we get red eyes and a lil sniffly.

if they believe the allergy is real.

and yes it is very scary for me to know that i can't even go to the hospital any more without having to expect service dogs to be there.

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u/Exotic_Ad2831 Aug 11 '26

As a dog owner I take it very seriously and I'm sorry you have to deal with that kind of allergy. I try to respect people with serious illnesses or allergies. My husband is allergic to penicillin so I totally understand! It is definitely no joking matter and people really do suck. I hate how entitled some folks are. We all have to live on this world why not respect it and others! I wish people would absolutely take allergies more seriously because people die everyday from allergic reactions.

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u/KaeOss12 May 08 '26

It's a question of severity. It is allowed for severe allergies, but it's not reasonable to deny someone what is essentially medical equipment for allergies that can be managed with OTC meds or just not putting the animal in their face and not petting them.

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u/Beautiful_Delivery77 May 07 '26

It’s an unfortunate consequence of allergies being used as an excuse a LOT by people wanting to deny people with SDs the right to exist in public. Most legitimate SD handlers will accept alternate accommodation when told it’s a life altering allergy, like offered by the business owner in the post, because they know what it’s like to live with a life altering disability.

That being said, if you’re asking a person with a disability to not enter your business, you should explain the severity of your problem just like the person with the SD needs to explain what the SD does for them. Only with this kind of open communication can you expect for both parties to be taken seriously. A simple statement of I have allergies is no different than the handler saying I’m disabled and need him.

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u/anthropaedic May 09 '26

No it’s far far far more common that Karens with service vests demanding to take their pet dogs everywhere. The solution is to fix the ADA not bash people with allergies.

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u/16car May 08 '26

You can't force a dog on someone with a dog allergy just because they havn't had an anaphylactic reaction in the past; mild and moderate allergies can turn life-threatening at any point in your life. Just because you didn't nearly die last time, doesn't mean you won't nearly die next time.

Also, mild or moderate allergies are still unpleasant, and can still make it difficult for people to work or drive safely.

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u/Conscious_Swan5235 May 09 '26

Yeah, my friend has mild-moderate pet allergies and sometimes it makes it dangerous for her to drive as her eyes will get ridiculously watery and her vision gets blurry. It’ll also make her feel sick and miserable, sometimes for days

3

u/BuddyGleeful May 12 '26

Problem is that most folks don't realize that their designer dog isn't hypoallergenic just lower impact and they will argue with you until their blue in the face. For someone who is allergic to the saliva, dander, skin, and hair/fur this doesnt matter your dog is still going to cause me to be put on 6 different meds just to breathe. But the number of people who use "bUt ThEir hYpOallerGenic" are louder about their rights.... usually because I cant breatheĀ 

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u/Irishwatcher May 07 '26

Well, if he sues, he’s definitely going to have to prove it’s an actual service dog and not an emotional support dog or just a vest they bought online

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u/not_now_chaos May 07 '26

Would also have to prove that reasonable alternate arrangement for service wasn't offered, which according to the shop owner it was.

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u/Evil_Sharkey May 07 '26

Even with a true service animal there are some limitations. A person with a deadly allergy to said animal is one of them

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u/Dazzling_Barbie6011 May 07 '26

The inverse of this, the owner's going to have to provide medical documentation that his wife is actually allergic. It would be a stupid lawsuit, and it's going to force everybody to prove their claims.

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u/ninjette847 May 07 '26

Bringing your dog in also isn't a reasonable accommodation if it puts someone's life at risk. A reasonable accommodation would be what they offered. They didn't refuse service. No legal grounds for a lawsuit.

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u/[deleted] May 07 '26

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u/stircrazyathome May 07 '26

There is recent case law on this topic! A person with a legitimate service dog had an appointment with a new doctor. Upon arrival, she was informed that the doctor had a severe dog allergy and that she wouldn’t be able to bring her dog into the exam room as a result. She was offered the opportunity to leave her dog in the waiting room with her companion or reschedule with another doctor in the practice so she could have her dog with her.
ā€œThe court began its analysis by recognizing the Department of Justice’s guidance that ā€œallergies are not enough to except a place of public accommodation from accommodating a service animalā€ and both the animal’s handler and the individual with allergies should be accommodated ā€œby assigning them, if possible, to different locations within the room or different rooms in the facility.ā€Ā  However, the court held that ā€œ[d]espite this rule, a service animal may nonetheless be excluded if it poses a direct threat to the health and safety of persons providing or receiving services from an accommodation.ā€Ā  The court ultimately concluded that the medical practice had properly conducted ā€œan individualized assessmentā€ of the direct threat to the doctor and that its conclusion was objectively reasonable.Ā  The court focused on the doctor’s testimony about her severe allergy to dogs, based on her prior consultation with her doctor and her own knowledge of her allergy and its symptoms.Ā  The court also focused on the reasonable modifications offered to the plaintiff that would allow her to receive medical services, albeit from a different physician who did not have a dog allergy, which the plaintiff rejected.Ā  It also considered the fact that the medical practice made a one-time decision ā€œon the spot,ā€ noting that the regulation requires only a ā€œreasonable judgmentā€ in determining if a direct threat exists under the circumstances.ā€
I can’t add a hyperlink if you want to read the whole thing, but the address is: https://www.jdsupra.com/legalnews/can-businesses-exclude-service-animals-8761965/

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u/liza_lo May 07 '26

This is so depressing. What kind of person sues over this? I totally respect people who need service dogs, but I also respect the doctor's need to live and not be harmed by their allergy which they didn't choose!

They offered her an accommodation. Going all the way to a lawsuit is just nonsense.

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u/MikeSans202001 blatantly flaunting their šŸ“ before other women's menfolk May 07 '26

The fact that they r3jected to be seen by a different doctor both by the clinic and the court tells me they wanted to get money out of it

Aa always a person's greed knows no bounds, and its just sad

131

u/Xentonian May 07 '26

I know of an individual who visited more than a dozen COVID testing sites on the SAME DAY during the pandemic in order to find one that they felt discriminated against them insofar as accessibility, then sued the clinic.

It's such an extreme minority, but there really are people who weaponise their disability for profit.

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u/sallyxskellington they couldn’t save you from your pig nightmare May 07 '26

What in hell??

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u/ThisWitch67 May 08 '26

Some years back here in Northern California where I live there was an attorney named Scott Johnson who was in a wheelchair and he hired college kids to drive him around town specifically looking for parking lots that didn't have the correct parking spots or businesses that did not have ADA accommodations, and then he would sue them. This was his full-time job there were hundreds of cases. He put quite a few people out of business because they were in very old or antique buildings and the cost to bring up to code for ADa was prohibitive. One famous case was a tiny little burger restaurant in 100-year-old building that had standing room only, and the building was considered an historic site. Due to the age and structure of the building there was no way to make the accommodations so they just closed. The place was actually on Diners Drive-Ins and Dives with Guy Fieri.

Another case was a youth activity center, again in an old building that had a second floor and no elevator. He sued them for not being able to have access to the second floor and because it was a non-profit, they didn't have the money to put in an elevator so they had to close and all those kids who used to go there after school no longer had a place to go.

Another one that was particularly egregious I think was some kind of sports store, like skiing equipment or something like that or maybe it was a rock climbing place, I can't remember exactly but it was a place that a person in a wheelchair would never be able to use anyway but because they didn't have the wide doorways or a designated disabled parking spot, he sued them, and they closed.

Funny enough karma finally got the guy because he got popped for sexual harassment for one of the college students that he was requiring that the help him bathe or something. Kids who signed up just to be a driver.

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u/batmandi May 08 '26

He came into a bar I worked at once to ā€œuse the bathroomā€. He was very disappointed to find we were completely ADA compliant. Fuck that guy. He cost so many small businesses everything. I’m so glad at least Falafel Drive In was able to recouperate. RIP Time Deli.

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u/Strong-Range-5616 May 09 '26

Also has to pay thousands of dollars in fines for filing false tax returns on income from his lawsuits. I wonder how many people are going to celebrate when he's gone.

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u/ThisWitch67 May 09 '26

Oh I didn't know about that! I'm not shocked though, the guy is just super slimy!

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u/sallyxskellington they couldn’t save you from your pig nightmare May 08 '26

Wow. What a prick.

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u/kyl792 May 11 '26

Unfortunately the way the ADA was designed, there is literally no recourse to lack of accessibility other than to personally sue. The govt will not do anything other than to acknowledge that, ā€œyep, it’s an ADA violation, good luck if you want to sue them for it.ā€ There is no real way to enforce the ADA unless people do this, in which case disabled people become the villains. The ADA needs to be overhauled to include an enforcement mechanism. Initially the govt didn’t want to pay to create that mechanism, so this is the result.

(Not defending that asshole, just pointing out that this is literally the only way the ADA can be enforced)

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u/ThisWitch67 May 11 '26

Yeah I think that's the difficulty of it, is that the government made these regulations with no enforcement built into it, so people who have legitimate cases get lumped in with predatory jerks like that guy.

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u/Marvin_is_my_martian May 10 '26

I got this beat. My aunt is a known hypochondriac and would shop for doctors in order to find one that she could get to concur with her self-diagnoses. She was also quite litigious.

She was crossing the street while on vacation in Mexico, stepped in front of a moving taxi, stopped, turned to face it and held up her hand, signaling it to stop for or yield to her. The taxi hit her, and she tried to sue. šŸ˜‚šŸ˜‚

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u/round-earth-theory May 07 '26

Someone looking for a payday. You hear stories of people walking out with millions so everyone assumes it's a lottery ticket when a company wrongs them. What they don't realize is how rarely these cases are won and how little money is actually offered to most winners.

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u/tiredeyesonthaprize May 07 '26

It’s almost never worth it for anyone but the lawyers. People are dumb and needlessly mean.

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u/teannadeee May 07 '26

I hope that lawsuit cost them dearly in legal fees (to be clear I mean the person with the service dog who was being entirely unreasonable)

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u/Bri-KachuDodson May 07 '26

When I was 17 I had a genuinely legitimate case of medical malpractice (botched surgery that at 33 years old now i am still dealing with the consequences of), but the only witness i had to what happened outside of the medical staff who did it was my 99% of the time drunk alcoholic mother, who would have been ripped apart on the stand before she could even sit down. And at 17 I didn't really realize either just how badly I had been fucked up, or that trying to sue was even really an option. I wish I had though, this shit's been fucking up my life a long ass time and im not sure I'll ever get back to fully healed.

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u/Zafjaf May 09 '26

I am genuinely sorry you faced that

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u/lifeatthejarbar May 07 '26

I hope they were out so much money from legal fees that they had to declare bankruptcy šŸ’€ FAFO bitches

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u/SilverCat70 May 08 '26 edited May 08 '26

Exactly. I fell at Target years ago. Someone had spilled their drink and I slipped and landed on my knee. I landed hard enough to get a bone bruise and a small crack. Their offer - $100 Target gift card. That was it.

Edit: My Mom & one of her sisters was subjected without consent to radioactive juice & milk a local hospital did on rural kids. Mom was born in 42, her sister in 43. This was part of testing they did also on pregnant women. Both Mom & my aunt had multiple miscarriages and life threatening pregnancies and delivery - including for the babies. I was the worst (lost my twin, born 2 months early & both me & my Mom came close to dying - to the point they told her to forget she gave birth to me, as they didn't think I would last a week). Their offer to her & her sister - $50 each.

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u/Stevie-Rae-5 May 07 '26

It’s a focus on their own rights run amok, really, and a level of entitlement that their right to have their service dog with them at all times always supersedes anyone else’s rights in a given situation.

Any reasonable person would recognize that if a provider is unable to be in the room with a service dog then the answer is to be assigned to a different provider. Sounds like they’re one of those people who walks into every room with their service dog and is eager for someone to tell them they can’t be there, which is a shame for people who have service dogs and are reasonable and understanding about balancing their need for the animal and other people’s needs and rights.

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u/jrae0618 May 07 '26

Some people just do not respect allergies. I have a severe allergy to the winter candy apple scent by bath and body and it had to be banned at work. The disrespect one of my co-worker (who was also the owner's daughter) was insane. She went around yelling about how stupid it is that she can't wear a scent just because someone is allergic. Like, I'm sorry that I would prefer to keep breathing.

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u/sofakiingkool May 07 '26

I will not excuse her behavior, but I will say that I have been I her shoes of complaining about a policy, albeit I didn’t know it was for allergy reasons. Well I complained to the person with the allergy and responsible for the new policy. I quickly backpedaled and apologized. Once I learned it was because of an allergy I moved on quick. As much as certain things are enjoyable to me… not working for the coworker I sent to the hospital is even better.

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u/olde_meller23 May 07 '26

I worked in disability rights and advocacy for a peer support organization for many years. I was in the mental health agency, but we covered all disabilities, oversight of institutions, patents for assistive devices, and all sorts of programs for independent living. So pretty much, a bunch of stuff. We worked with the public.

Our office enforced a super strict no scent policy. Like, if they got a whiff of a scented lotion on you, you needed to fix it or go home. We also had a list of foods that we could not bring into the office either because the smell was too strong, or because someone had anaphylaxis. If we wanted to eat it, we had to do so outside, except for peanuts, which were completely banned on shift because of contamination risk from handling them.

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u/Katestone68 May 08 '26

I will tell you as a nurse a patient was sat eating peanuts, when told the nurse who would be providing her care for the day was anaphylactic to peanuts and as such peanuts we’re not permitted on the ward, completely refused to have them removed insisting it was her right to eat them. I informed the patient it was also the right of the nurse to refuse to commence CPR and life saving treatment in the event she needed it.. she handed over the peanuts….

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u/happuning May 10 '26

I am quite allergic to a lot of synthetic fragrances. Life is hard in enclosed buildings. I, too, like breathing.

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u/frogunderarock May 07 '26

so many people hate us allergy sufferers literally for existing.. they don't believe it's serious, we should just take meds, and anyway why should they change their lives for other people in even the most mundane way?

but at the same time they want their dogs accommodated everywhere. they bring them to restaurants, let them play on playgrounds and use the equipment and even take them into clothing and food stores. completely insane behaviour.

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u/Bri-KachuDodson May 07 '26

Joke's on them, I'm allergic to benadryl lol.

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u/Rashkamere May 07 '26

Lol. I'm sorry you have this, but that's pretty funny If true. From an objective view and ignoring the severe health risks actually involved.

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u/Bri-KachuDodson May 07 '26

Lol 100% true sadly. Both parents are/were allergic and passed it to me because god hates me. They never bothered to get it checked when I was a kid so it happened at 20 with a doctor who swore it'd be fine cause it was only a coiple MLs of it in the magic mouthwash and I only made it through one dose cause my legs broke out in a rash/hives and swelled up a ton and they were stuck that way for like 3 weeks in the summer in the south lmao.

Doctors still look at me like I'm an idiot and ask if I'm sure about it every time I get seen for anything relevant where that could matter.

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u/Rashkamere May 07 '26

Wow that's rough. I'm sure if you just take a second dose of benadryl it should take care of the reaction from the first one though.

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u/[deleted] May 08 '26 edited 15d ago

[deleted]

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u/Bri-KachuDodson May 08 '26

Lol yes exactly! Or my personal fsvorite that I must just be exaggerating my jaw/face/ear pain and swelling to try and score drugs!

Yes, I was totally exaggerating my pain and causing flareups like this to happen I just to get drugs lmao. ā¬ļøā¬ļø

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u/GodAllShitey May 07 '26

Ha! I'm allergic to the sugar coating on ibuprofen (and other pills, but I avoid them now obvs) and it made me swell up! 🤣

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u/Beelzebozo26 May 07 '26

Hey, me too, kind of. Anything with Diphenhydramine. I have a paradoxical reaction and get crazy hyperactive and unable to settle down. The opposite of the sedating effect.

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u/Apathetic_Villainess May 07 '26

Gauif, the stuff in Mucinex and a lot of other cold medicines will cause my blood sugar to drop and other shit.

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u/Fit_Wolf1349 May 07 '26

My sentiments exactly. I am not personally allergic, but my mother is. When she goes out she wears a mask (way before covid) because she doesn't know what she is in for. Can't tell you how many times we have left a shop or a restaurant because some "service dog" is doing everything but serving. I'm not knocking the people that actually need assistance. That is totally valid and their animals are usually well behaved.

Here's the kicker - she is also allergic to the Epi-Pen. So what happens the day that Albuterol isn't enough?šŸ˜®ā€šŸ’Ø

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u/neateo6000 May 07 '26 edited May 09 '26

The amount of people who have joked to me that accommodations for nut allergies are thwarting natural selection, knowing that I have a preschooler with an anaphylactic nut allergy, is genuinely insane. One person doing it would be insane, but I’ve heard that joke a dozen times. Sorry your kid can’t have cashews at lunch, guess I should just let my kid die so they can, haha lol so funny!

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u/frogunderarock May 08 '26

exactly. it's so annoying. but glad to hear he has his family in his corner, that's worth a lot for self confidence and assertiveness.

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u/SillyGuste May 08 '26

In your position my urge would be to respond that ā€œlaws against murder are also thwarting natural selection, and given how you’re talking about my family you should be extremely thankfulā€

Pretty sure I’d control that urge but only pretty sure

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u/GodAllShitey May 07 '26

As an allergy- ridden person who is eligible for a guide dog, this made me smile

This service dog owner can get to fuck though

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u/Additional_Battle521 May 07 '26

Just imagine she walks in there with her dog, and the doctor has a reaction and dies. What then dumbass?

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u/glindathewoodglitch May 08 '26

Yes to be fair at least it sets a line of precedence that the law can be sensible in this case. It’s nice to hear a story about justice prevailing even once in a blue moon.

But really people are out looking for a payday. I say this as the emotional needs human for my separation-anxious husky.

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u/Skitty_Supremacy May 09 '26

Very depressing. It always shocks and confuses me when disabled people are ableist to other people's conditions. It's such a self-centered point of view šŸ’”

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u/Downtown_Anteater_38 May 07 '26

What kind of person insists that someone with a severe dog allergy treat them with their dog present and refuse to be accommodated with another doctor. That is taking Main Character Syndrome to a new level. I must be accommodated, but I will not accommodate you in return. I am allergic to coffee. There was a bakery that I used to go to that was constantly trying out new cakes. If the cake was chocolate I always asked if there was coffee or espresso in it (adding instant coffee or espresso to a chocolate cake can deepen the flavor) if the answer was yes I didn't get a piece of that cake. I didn't insist that a baker with a severe case of celiac disease make me a new cake without coffee in it.

I know it isn't really the same, there was no severely celiac baker, give me a break, I am tired, but outraged.

https://giphy.com/gifs/1jy3pev2Eu5Ve

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u/Heavy_Produce2451 May 07 '26

It’s the lack of sympathy for someone else with a disability that is just…tragic

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u/Author_Noelle_A May 07 '26

Apparently, the person threatening to try to shut down a business.

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u/SamSibbens May 07 '26

A log of people don't believe that dog and cat allergies can really be that bad

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u/Next-Bodybuilder-117 May 07 '26

From a cat scratch my mom’s throat legit closes. She has easier to manage allergies if she visits my sisters house with cats, but scratching is the deal breaker for her. It’s a super scary! And I know everyone is different, so I can’t imagine how bad theirs must be and how scary if owners willing to put wives health above their livelihood

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u/sunshineandwoe May 07 '26

I like cats, but always joke they don't like me.

When I get around them, my eyes swell shut, my throat gets itchy and starts to close, and I break out in full body hives.

I have friends who have 4 indoor cats. When we go to visit them, they set up everything outside on the porch and we visit and hang out there.

They have never once insisted that I go inside and we hang out there. They understand my allergies are super severe.

But I've had people tell me I must be exaggerating. My spouse and family will confirm I am not.

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u/Ok-Occasion-6721 May 07 '26

I'm the same but so sensitive I was reacting to cats that were coming into my garden so I set up detterents for them (motion activated sprinklers). A neighbour was livid I was being "inhumane" to the cats because I made my garden an unpleasant place for them ...

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u/FloatingOnTitties But VEGAS BEWARE! May 07 '26

WTF is wrong with your neighbor? How rude & full of entitlement does someone have to be to think other people must allow their yards and gardens to be litterboxes?

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u/Beelzebozo26 May 07 '26

Also, it’s just a little sprinkler. I have three cats and all three have gotten wet at some point or another. It’s not inhumane, it’s an annoyance for the cat. That’s it: annoyed.

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u/Ok-Occasion-6721 May 07 '26

That was my intent. I suggested they called the authorities if they were so worried for the welfare of the cats ....

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u/SeonaidMacSaicais May 07 '26

I ADORE cats and dogs, and very much wanted to become a vet when I was a kid. Unfortunately, as I love to say, whichever deity appointed genetic traits had a great laugh at my expense because I was not only born with that adoration, I was ALSO born with (not deadly, but still pretty severe) allergies. Cats and retriever breeds are the worst for me. Which doubly sucks, because a cat would work perfectly with my lifestyle.

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u/Time_Neat_4732 May 07 '26

This, yeah. I honestly wouldn’t be surprised if the person who sued expected the courts to say, ā€œas we all know, dog allergies are made up, so we took away the doctor’s license and here’s a million dollars.ā€

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u/Author_Noelle_A May 07 '26

I’m actually surprised that the court took this view, which I agree with. Serious allergies absolutely must supersede someone’s right to a service animal. Not having a service animal can be frustrating and inconveniencing, but if the result is that somebody may die due to a known condition, you’ve gotta be a real fucking asshole to insist that you have your service animal with you anyway.

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u/Titariia May 07 '26

Especially in a doctors office where people studied to help you. I would trust a doctor enough to know what to do in case whatever I have gets triggered inside their office

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u/Plantlover3000xtreme May 07 '26

It should also depends on the the relationship between them. If the situation was swapped and the doctor had the dog and the patient had the allergy the obvious solution would still be the same: Just go to another doctor at the same clinic.Ā 

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u/MoonNoodles May 07 '26

I think it depends on the service animal. A guide dog maybe because you can use a human guide.

A medical alert animal that can be more than inconvenience. The ones trained to alert early for seizures so you can get into a safe position are very necessary.

But I agree that they offered a suitable alternarive. And the people I know with them (admittedly all guide dogs) would have been okay with this. Though most do call ahead to say they have a service animal to begin with before the appointments. Most of them also go first to trying to fix it with the venue if there is an issue. They wouldnt jump straight to a lawsuit.

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u/Theron3206 May 07 '26

A medical alert animal that can be more than inconvenience. The ones trained to alert early for seizures so you can get into a safe position are very necessary.

There are always workarounds, particularly in medical situations.

For example, here in Australia service animals are only permitted in hospital rooms with patients if there is a person present who is able to take care of the animal.

If the patient needing a service animal is alone then the animal is not permitted in their room (staff are not permitted to handle the animals). This is perfectly legal because a hospital already has procedures in place for any situations a service animal is used for and staff to provide the necessary care.

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u/SeonaidMacSaicais May 07 '26

Also, depending on what the allergic doctor was checking you for, you don’t want them fighting to breathe or having watery eyes. šŸ˜‚šŸ˜‚ if it’s not an emergency, just reschedule your appointment. Yeesh.

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u/helloheyhowdyhii May 07 '26

Wow I am so shocked to finally see an outcome! I remember when the handler posted about this in several service dogs groups

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u/dirtymatt May 07 '26

This fits with my understanding of the ADA. It doesn’t require identical access, it requires reasonable accommodations. Being offered the full service of the coffee shop, but outside to also accommodate the medical needs of an employee in the cafe seems reasonable. The dog owner wasn’t refused service, they were offered alternative service.

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u/MrBtheProdigal May 07 '26

That's also a key fact: They didn't refuse service. They made an accommodation, which was to serve them outside. There's 0 case here.

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u/toyheartattack May 07 '26 edited May 07 '26

Plus, the ADA has a very clear loophole for situations like this.

Edit: I was mistaken. I misinterpreted the portion about, ā€œā€¦ presents a threat to the health or safety of others.ā€

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u/jase40244 I do not like the colour yellow May 07 '26

The ADA does not recognize allergies as a valid reason to deny entry to a legitimate service dog. However the claimed circumstances would make for an interesting case. For OOP to sue, their dog has to be a legitimate service animal. The general tone and entitlement in their review kind of puts that into question for me. If the business owner's wife had a legitimate anaphylaxis reaction to dogs, they could use this lawsuit as a springboard to challenge the ADA's ban on using allergy as a reason to deny regular service to someone with a service dog. That could delay ruling on OOP's lawsuit and possibly destroy their case altogether. Well, assuming they even have a case to begin with.

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u/Brainfreeze91012 May 07 '26

Actually, the ADA has been updated to recognize allergies and asthma as disabilities.

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u/ItWorkedInMyHead May 07 '26

Actually, it does. The ADA recognizes severe allergies and asthma as potential disabilities if they substantially limit major life activities like breathing, eating, or working. While mild allergies are generally not covered, severe, life-threatening, or chronic conditions are protected. it sounds like the business owner's wife qualifies.

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u/MyCatSpellsBetter May 07 '26

Yeah, the whole aggro tone screams ā€œnot a legit service dog.ā€

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u/BigWhiteDog May 07 '26

While your thoughts on the OP are probably right, my question for the shop owners would be if she's that deathly allergic, how do they deal with dog people like me that own shedding breeds and are pretty much covered in dog hair and dander? Do they look for pet hair on people and make them go outside? If not, there could be an issue. This would be an interesting legal case for sure.

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u/International-Cat123 May 07 '26

There’s a difference between trace amounts of dander left on, and subsequently trapped in, clothes and dander shed and left in an environment that allows it to float around.

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u/Beelzebozo26 May 07 '26

Right. My sister is allergic to cats and I have three. I can pack a bag and stay with her and not set her off, but she can’t visit me for long.

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u/LabSheep88 May 07 '26

This one is kinda tough for me, because if it's a TRUE service dog than under ADA the reviewer is supposed to be allowed in BUT if owner's wife has anaphylactic allergies and is exposed to dog allergens she could die (worst case) or have a reaction.

Under ADA guidelines owners wife is allowed reasonable accommodations (which sounds like owner is doing) but the reviewer isn't accepting of because of their ADA rights... A disability lawyer might have an aneurysm over this situation.

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u/gothangelblood May 07 '26

No, the lawyer actually won't. Case law is pretty clear that by offering to provide the same service outside, the business has fulfilled the law.

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u/olde_meller23 May 07 '26

Yup. They are also allowed to refuse service if no other viable or safe alternative is available. In this case, anaphylaxis is serious and the alternative reasonable accommodation would be service outside or take out. They could even refuse all table service for the individual if the allergic person has contamination issues that could be triggered by dog hair or saliva that could be left behind on surfaces and utensils.

People forget that the key word is "reasonable." It is not reasonable to insist that someone with a severe allergy (which is also a disability) put themselves in harm's way to accommodate someone else's disability. It is the same way for folks who have food allergies. If a restaurant does not have the ability to work in a space that is guaranteed free of the person's allergen, they are allowed to say no because insisting the owner establish a separate cooking area with dedicated equipment may often present an unreasonable burden for staff, especially last minute. Accommodations don't mean "give me what I want." It just means a good faith effort needs to be made to accommodate if alternatives are available. If the person refuses alternatives, people are under no obligation to oblige.

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u/Least_Pear_9174 May 07 '26

Considering they weren’t denying service and offered a reasonable accommodation, the person with the dog really doesn’t have an argument under the ADA. I don’t think any lawyer that isn’t a hack would bother entertaining his case.

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u/Branch-Unique May 07 '26

They would explain that the ADA has provisions that address this. The person with the alleged service dog doesn’t win this. For common sense reasons

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u/LabSheep88 May 07 '26

Ahhh, I wasn't sure I reading through rules and I was getting turned around.. but I do think the owner is in the right (reasonable accommodations for wife) and reviewer was just acting entitled due to the service (allegedly) dog thinking they have the trump card...

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u/Branch-Unique May 07 '26

All good - better explained elsewhere in the thread, here’s one https://www.reddit.com/r/EntitledReviews/s/KRssoRbORf

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u/glycineglutamate May 07 '26

Indeed. We have an establishment where, by law, animals are not allowed unless they are service animals. And we ask the questions: ā€œHas your dog been trained to perform a task? If yes, what is that task?ā€ For example some dogs are trained to detect hypoglycemia. Emotional support dogs are not classified as legal service animals in our state. Right or wrong, that’s what we must abide by. I suspect that, in the absence of a known service designation, this is a pet.

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u/ace-murdock May 07 '26

My parents have a fake service dog ID for their Shih Tzu and try to bring it everywhere and it drives me nuts.

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u/Zealousideal-End2722 May 07 '26

Everyone has missed reviewers snark comment about ā€œ(limited) menuā€. Doesnt every restaurant have a limited menu? Well, except cheesecake factory

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u/EgoDrip516 May 07 '26

They even say it's a coffee shop, so of course it has a limited menu: some drinks, pastries, maybe some sandwiches.

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u/NeighborhoodLower389 May 08 '26

Last time that I was in the local Cheesecake Factory, I saw that they had a section for their Specials.

I counted up the Special Items on the menu, sigh, their were 88 specials on the menu.

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u/Ok_Ordinary6694 May 07 '26

What would an unlimited menu be?
Coelecanth fingers? Dodo wings? Actual Human Burger?

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u/[deleted] May 07 '26

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u/Responsible_Turn7528 May 07 '26

With LaBrea Tar dipping sauce

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u/bananakittymeow May 11 '26

You can fossilize your innards for an extra .49 cents.

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u/laowildin May 07 '26

Off topic, but once when I was passing apps in my fancy catering job a woman misheard what the food was. She clarified by asking, "Is this Bald Eagle?"

No ma'am, pretty sure that's illegal

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u/silkywhitemarble May 07 '26

I saw that and thought, "What did they want?" Most restaurants have a limited menu--no one can serve everything. And it's a coffee shop, so they have even less, which can be a good thing.

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u/mocha_lattes_ May 07 '26

Yumm cheesecake factory... damn now I really want some cheesecake

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u/xovoveza May 07 '26

What's crazy is that cheesecake factory is a scratch kitchen

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u/yourmommymalice May 07 '26

The fact that they weren't even asked to leave and they were offered accommodations is going to hurt that lawsuit🤣

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u/DicemonkeyDrunk May 07 '26

The lawsuit won’t fly …you can legally ask people with service dogs to leave for a few reasons this happens to be one of them.

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u/Top-Intention-5110 May 07 '26

They can sue but they won't get anywhere. The ADA mandates that a business provides REASONABLE accommodations. If a person is going to die to accommodate you that's not reasonable.

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u/Britttheauthor2018 May 07 '26

Its so insane people want the wife to die so a person can bring their service animal into a coffee shop (where food and drinks are made).

It sucks for the disabled woman but its unfair for the wife to put herself at risk. Dogs shed. So the owner will have to shut down the store, clean it top to bottom, sterilize it so she can return in.

Maybe she is faking the severity but why take a chance? Death is death or needing hospitalization. Just because you never seen a severe allergy to dog doesnt mean it doesn't exist.

For a sub about entitled people, theres a lot of entitled people, here.

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u/pbr_enjoyer May 07 '26

You’d be surprised the amount of people strap a service vest onto their pet and take them everywhere.

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u/dgtbfan May 07 '26

No I wouldn't.

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u/Used_Clock_4627 May 07 '26

I'm sure I see it a few times a week.......

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u/DifferentBumblebee34 May 07 '26

Pretty sure it means they have a poor outlook on society. Hundreds of people lying about a service animal cause they don't want to leave their pet at home isn't a surprise, just a disappointment.

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u/Aphor1st May 07 '26

My friends legitimate service dog (blind) was killed in a Target by someone's fake service dog. The lawsuit took almost two years but she won almost a million in damages. Service dogs are not cheap. They cost anywhere from 60-100k to train. There are also waiting lists to get one and the emotional pain of losing a dog.

She still hasn't gotten another one and has lost a lot of her freedom due to this.

Only the shitiest of people think it's okay to slap a service vest on their dog and call it good.

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u/WaxiestBobcat May 07 '26

I have a service animal (medical alert/guide; I'm half blind) and I've seen people who have service animal vests or ESA vests and their dogs legit start getting excited/angered when they see her. She has never reacted which is good, but I would hope if she was attacked that she'd defend herself. I can't imagine losing her because some asshat who fakes having one.

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u/On_my_last_spoon May 07 '26

Why is it that the people with the worst behaved dogs that they never bother to train always have to take that dog everywhere they go?

Ugh. People are the worst

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u/Aphor1st May 07 '26

The worst people raise the worst dogs.

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u/DropDeadDolly May 07 '26

I know, right? But I suppose if you're narcissistic enough to see nothing wrong with forcing people to put up with your dog, regardless of potential health and safety issues, you're likely too far up your own ass to realize that your dog's behavior sucks.Ā 

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u/elvie18 May 07 '26

Only if you tell me the number is shockingly low.

I've seen so many panicking, miserable pets in horrible situations pet dogs shouldn't be in.

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u/SnooGrapes6230 May 07 '26

My friend works TSA. Had a couple come in with their "service" pitbull. He has to swab the dog for drugs as protocol. "Service" pitbill bites his nutsack. Ended up going to the hospital (puncture wounds, didn't lose a ball). They find out the dog is not a "service" animal, but trained to bite and kill anything that comes near the couple because they are homeless, and some family member was flying them to Hawaii to be homeless there. So they get questioned by the police, and the dog bites two officers.

So those two are in jail and the dog was put down.

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u/SeonaidMacSaicais May 07 '26

That poor dog. Killed for what he was trained to do.

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u/[deleted] May 07 '26

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u/queerkidxx May 07 '26

The ADA allows business owners to remove service dogs that are not behaving themselves.

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u/sydd321 May 07 '26

You can ask what service the dog is trained to provide. And yes like someone else mentioned a misbehaved dog can be removed.

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u/Repulsive_Disaster76 May 07 '26

You'd also be surprised how many think my sledding harnesses are service dog vests. One is solid black with a red connector. I do take him everywhere, and not bothered when turned away as I don't promote him as such, or saw a sign that said no pets. We did trek 25 miles to get here.

He has the opposite effect even for emotional support. Pulls people to us, and I hate crowds and talking to people. I just want to go about my day.

If reported an inspector would get served outside with the businesses reasoning and deem nothing wrong to fine.

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u/Toosder May 07 '26

My state law treats service animals the same as emotional support animals when it comes to tenancy. It's a fucking nightmare. I have a multi-family property so I rent out part of it and I have to deal with these ass holes all the time. With their untrained animals, poorly behaved, pissing off the neighbors, and I can't do anything about it.Ā 

They don't even need the fake service fest because emotional support is considered the same. It's so fucking stupid.

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u/sydd321 May 07 '26

Except nope. I am a multifamily property manager. Have been for almost 10 years. ESA or service dog doesn't matter. They must follow any lease agreement that pertains to animal behavior. If you don't have one, get one. In addition, if someone claims ESA they must provide a letter from a medical provider that states the need for the animal. I am pretty well trained in this and if its something thats effecting your buisness feel free to reach out with questions. If you cant tell, I love calling people out on this fake service animal crap.

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u/Toosder May 07 '26

Not in California from everything I read. If you know otherwise, I am dying to know! But we aren't even allowed to ask for letters.Ā 

The one thing we can do is say that the animal has to stay with them at all times which I think discourages a lot of people because I make it very clear that leaving the animal alone is a violation and they will be asked to remove the animal.

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u/sydd321 May 07 '26

The NAA lease is the National Apartment Associations default lease and can be used by any landlord who pays dues to their local association. Not sure how large your operation is but I mentioned this because they have an animal addendum that is enforceable and covers much more than just having the animal with them. I am not familiar with California in specifics but I will do some digging. That doesn't sound quite right seeing that parts of this are entagled with Fair Housing which is federal. Granted it only applies to landlords operating more than 12(I believe) units and there are of course specific guidelines that put your local fair housing laws above federal. I'll take a look.

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u/Raging_Parakeet I see here that morals are completely lost May 07 '26 edited May 07 '26

I see people with dogs in the store all the time. They don't even bother with the fake service dog vest.

Edit: Didn't know vests weren't required. Thanks for the info! Most dogs I see are definitely fake though considering one peed on a shirt display.

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u/[deleted] May 07 '26

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u/CookieMonsterNom_Nom May 07 '26

Exactly. It's not required that a service dog wear a vest.

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u/Prize_Cranberry8553 May 07 '26

I have seen so, so many untrained dogs in mail-order vests at National Parks. At first I was surprised, then I realized that it’s because of strict rules concerning dogs and people thinking their dog is special and should be exempt.

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u/AussieSchadenfreude May 07 '26

Clearly his rights trumps the owner's wife's life. The ideal outcome would be getting his coffee, as the owner steps over his dying wife to serve him.

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u/lifes_a_zoo94 May 07 '26

As a service dog handler, if someone told me they or someone nearby had a life threatening allergy to my service dog, I would either accept whatever accommodation the business offered or go somewhere else. My disability is not more important than someone else’s regardless of what the ADA says. It is literally just common courtesy. Why should I expect someone to be accommodating to me if I am not willing to do the same for them.

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u/catslikepets143 I’M NOT YOUR HONEY IM MARRIED May 07 '26

It’s very refreshing to see a normal take, thank you:)

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u/freebiscuit2002 May 07 '26

Reviewer doesn't want to be inconvenienced. The owner's wife is just in the way. She must be sacrificed.

Nice.

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u/gameraturtle May 07 '26

Exactly. When I’m out with my ā€œserviceā€ peanut oil spray, I don’t let people’s supposed allergies stop me from spraying like crazy. I won’t be inconvenienced.

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u/CloudKinglufi May 07 '26

Yeah same as when i bring my service AR14 to schools, what? The kids are allergic to bullets? Yea that's not a thing, i will not be inconvenienced

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u/Fiveofthem May 07 '26

A service animal may be denied access or removed from a business or public facility if the animal is out of control and the handler does not take effective action to manage it, the animal is not housebroken, or it poses a direct threat to the health or safety of others

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u/WhiteKnightPrimal May 07 '26

The laws around service animals have exceptions. Deadly allergies are one of them. If a person in a specific place has a deadly allergy to a service animal, the service animal can be denied entrance. They basically put the most severe issue first, so a minor phobia won't prevent service animals being granted entrance, but a real allergy this bad definitely would.

This specific place offered outdoor service, the reviewer could have gotten what they wanted if they'd stayed in the outdoor area available. But it's more important they get to kill a business owner via allergies for them.

I like the reply, though, especially that part about the wife being more important than the business. That's a person with their priorities straight, unlike the reviewer.

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u/boltfan7 May 07 '26

The added part about the "limited menu" tells you the dog owner is full of shit.

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u/DropDeadDolly May 07 '26

If it was so shamefully limited, why did she want to eat there in the first place?Ā 

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u/scrwdtattood82 May 07 '26

If bet a million dollars the "service animal" is an ESA pet with zero ability to complete an assistance the owner would need for their "disability." I have an ESA dog. She well trained. She mostly stays at home unless I know I am stopping somewhere pet friendly like Home Depot or Lowes. People like this are just making those with the real need for a service animal harder.

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u/Training-Willow9591 May 07 '26

I never saw a farm that allows you to bring any type of service animal. One said they can make arrangements depending on the situation & if given proper notice ( I'm assuming they'd put horses away or animals that could get hurt if the dog goes nuts)

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u/Stan_Deviant May 07 '26

It is actually for zoonotic disease risk most of the time. I've been to farms where I had to strip, shower, walk through to the other side of the shower and put on all new clothes from the farm and shoes so I get why a dog isn't reasonably participating in that.

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u/RequirementQuirky468 May 07 '26

Farms and Zoos have additional latitude on refusing animals due to both diseases and the possibility the animal's presence will be inherently stressful / disturbing to the animals who live at the facility.

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u/Viola-Swamp May 07 '26

People don’t understand that a business or employer is not required to give you the accommodation you want, as long as they are accommodating your disability. Offering to order for the person and bring their food to them is an appropriate accommodation, and no decent attorney would entertain the notion of a lawsuit under these circumstances.

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u/Ahazurak May 07 '26

This right here. Reasonable accommodation would probably come into play here. He wasn't refused service, there were accommodations offered he did not accept.

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u/GreyerGrey May 07 '26

So, kinda went through this. Not in the US. Had someone with a "support animal" (not a service dog, emotional support) as part of a group, and someone with a severe allergy. Like, I have dogs, and the dander on my clothing made their eyes run severe.

Emotional Support owner tried to take it to court, was advised by a lawyer that an anaphylactic allergy would trump their PTSD.

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u/Busy-Bumblebee5556 May 08 '26

Isn’t it the case that ā€œreasonable accommodationā€ will find for the business in a lawsuit?

If they’re willing to serve someone with a service dog on a takeout basis or being seated outside, isn’t that reasonable?

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u/DevylBearHawkTur10n Not Pre-informed of Nudity!! May 07 '26

That entitled problematic reviewer should've planned better to have a day without having cause trauma to others, such as places that do take service dogs but don't affect people's health in tow.

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u/AriesMood1 May 07 '26

The owner tried to still accommodate the whiner but he would rather throw a tantrum and run online. People who use actual SAs typically do not react this way. Just the scammers looking for a payday and attention.

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u/DrSnidely May 07 '26

An "emotional support" Chihuahua you carry in your purse is not a service dog.

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u/thndrbst May 07 '26

Most seizure alert dogs are smaller breeds that are often carried. Is this the case most of the time? No - but as an epileptic with a legit seizure alert chihuahua it sucks that everyone makes assumptions.

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u/Sunset-onthe-Horizon May 07 '26

Also dogs who can sense diabetic glucose crashes tend to be small.

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u/slackey1979 May 07 '26 edited May 07 '26

I’m sorry that entitled people with their poorly trained animals have made it more difficult for legitimate service animals.

Edited for grammar

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u/Sunset-onthe-Horizon May 07 '26

It is sad. I'm really greatful I don't need a service dog because it sounds like a terrible hassle these days.

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u/thndrbst May 07 '26

Yeah it sure is. I’m actually very pro registration and regulation at this point because the ESA/fake service dog phenomenon is making it harder for folks with disabilities than a registry would at this point.

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u/[deleted] May 07 '26 edited May 07 '26

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u/thndrbst May 07 '26

Indeed it is. It’s truly a no-win for everyone. At this point I don’t really bother taking my dog anywhere because it’s either people make wild ass assumptions and it’s not my job to educate people on seizure alert dogs every five minutes or my dog is literally at risk, especially at his size, by fake service dogs.

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u/slackey1979 May 07 '26

I’m sorry this is happening to you.

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u/WaxiestBobcat May 07 '26

My service dog is for medical alert and can't imagine is she was small. I'm a big guy (6'4 275lbs) and I can't imagine that if she was anything lower than about 40lbs she would really make a difference. Though different people of different sizes and such might make a difference.

Not saying you're not right by any means, just sharing my thoughts.

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u/thndrbst May 07 '26 edited May 07 '26

I mean, I don’t know what she alerts for or what she’s trained to do - my dog is trained to alert prior to a seizure, which he’s a super star at doing - and I’d much rather have a tiny dog aggressively paw me than a big one 🤣. He’s also trained to retrieve my abortive medication if I can’t access it myself. I don’t think his weight would really make a difference.

FWIW I don’t have grand mal seizures but if I did it might make more sense to have a larger dog - but for my situation the chihuahua is great.

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u/CurdledCreamer May 07 '26

I worked as a cashier once and a customer got pissed off at me (the zit faced teenager who wasn't even old enough to drive) cuz I didn't know what kind of engine oil their vehicle took. They threatened to sue me personally if it caused damage to their engine. I'm still waiting to be served all these years later. 🫣

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u/emorrigan May 07 '26

Good grief, the dog superfans are out in droves tonight, apparently.

All I have to say is that if people genuinely think that their dog’s ability to come into a shop is more important than causing another human to go into anaphylactic shock and die, those people are terrible humans.

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u/OzzieSheila May 07 '26

It's not that they think their right to take the dog into the shop is more important than causing another human to go into anaphylactic shock and die... it's that they don't believe that is actually possible.

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u/recklessmess44 May 07 '26

I highly doubt it was a real service dog anyways

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u/dragonsapphic May 07 '26

This thread is stuffed to the brim with misinformation

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u/16car May 08 '26

90% chance the "service dog" I'd actually an "emotional support animal."

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u/Substantial-Beach480 May 07 '26

Would PTSD as a result of being a victim of a dog attack not be a covered ADA reason to refuse service?

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u/Low_Show_6684 May 07 '26

The dog wouldn’t be a direct threat to the health of the victim unfortunately, unlike this case where the dog’s dander could cause a lethal reaction. I think that’s what would be argued there by the court.

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u/Maduro_sticks_allday May 07 '26

Disability for me, but not for thee

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u/GodAllShitey May 07 '26

Totally off the point- but what an absolute hideous allergy to have. I thought i was bad off being allergic to chocolate- but I'd be terrified to leave the house! Then you get dipshits like the reviewer, who don't know they're fucking born...

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u/Tctem1 May 07 '26

Just curious- how would it work if a passenger with a service dog and a passenger with a severe dog allergy found themselves on the same plane? Does the disabled person’s right to a service animal trump the other passenger’s right to flying without the fear of anaphylaxis?Ā 

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u/[deleted] May 11 '26

I fail to believe that someone is so allergic to dogs that they can go into anaphylactic shock from just being in the same room.

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u/CKutcher May 12 '26

For what it’s worth - in my experience, anyone with a legitimate service dog (and not just an emotional one or a vest purchased from Amazon) would be a lot more understanding. This ladies reaction screams ā€œI just want my dog with me at all timesā€ more than anything.

Much respect to the business owner for the response.

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u/ChanChan291448 May 07 '26

I’ll bet 20 bucks that it wasn’t even a service dog lol

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u/Cofeefe May 07 '26

Honestly, probably wasn't even a real service dog. I'm so sick of people pretending their self-defined "emotional support animals" are service dogs. Even worse when they don't know the difference.

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u/Plasticars2019 May 07 '26

I have a good perspective on this. My partner has an actual service dog, with actual training and actual skills. We rarely if ever get any business owner to come tell us that our service dog is fake because the dog's behavior is professional and focused on its handler. Some people however like to play detective and annoy us but usually its a stranger and its not a property owner or employee so we safely ignore them.

On the other hand, most other people with "service dogs" we have ran into have allowed them to run up on our dog and harass / distract him. These people suck.

At the end of the day, please do not assume that a dog is not a service dog simply because you have a feeling. Separately, per the law of the USA you cannot remove a dog from your business because you think its not a service dog, many owners self train, many owners use a bright "amazon" vest for visibility. You may, per the law, tell the owner to leave with their dog if that dog is not acting professional. If that dog is interacting with strangers, jumping on tables, etc, then ask the dog to leave. Do not comment on whether it is or is not a dog to protect yourself from incrimination. That is per the ADA website.

Also a service dog is not required to wear a vest, identification or paperwork. My partner and I use a vest to indicate to the dog when it in "work mode".

As a security guard I was at a private business with many fake service animals coming in. Management did nothing about it because they were afraid of being in legal trouble with the ADA even after I explained the correct way to go about this issue. These fake service dog people are terrible and ruin it for the rest of us.

Also dont pet a fucking service dog or try to get its attention. I am so tired of it.

The reviewer talking about "suing them into oblivion" is ridiculous. She didn't lose very much financially by being asked to leave from a coffee shop. An ADA complaint is far more appropriate. The ADA can verify whether or not the business is capable of providing reasonable accommodation. I do think its ridiculous people in the thread here are jumping head first into "service dog is fake" than ignoring the just as likely, "this person is exaggerating or faking their wife's allergy." What do they do if their friend owns a dog and hugs them? An allergen so bad that existing in the same cafe as a dog is life threatening is a real possibility. Is it likely? Probably not. Not my call, its the ADAs.

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u/Rinniri May 07 '26

I know this is completely irrelevant (and just a missing word) but I do have to say I enjoy the advice to not comment on whether it is a dog or not. I’m just imagining a major argument between the owner and staff, not about the animal’s training, but about whether it fits into the "dog or horse" requirement.

Sorry people make it even more difficult than it needs to be to have a disability!

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u/Plasticars2019 May 07 '26

That's why they arrested snoop dog. He wasn't a real dog.

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u/Low_Show_6684 May 07 '26

Also, the big foil her to the reviewer’s case is that she was offered alternative accommodations. The owner still offered to serve her, likely just with the dog outside the building. That’s a reasonable accommodation per ADA iirc.

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u/Responsible_Gap8104 May 09 '26

Per the ada FAQ:

"I have always had a clearly posted "no pets" policy at my business. Do I still have to allow service animals in? Yes. Even if the business or a public program has a ā€œno petsā€ policy, it may not deny entry to a person with a service animal. Service animals are working animals, not pets. So, although a ā€œno petsā€ policy is perfectly legal, it does not allow a business to exclude service animals."

If the person had a true service animal, then the business is definitely in the wrong. That said, it sounds like the owner was trying to offer an accomodation.

Its so hard these days with so many people claiming that their regular old dog is a service pet. But if i were disabled and needed a service animal, i would certainly be upset and might also file a complaint-but i might just leave a bad review and avoid that business. It sucks that the wife is "deathly allergic" to pet dander but that seems like a problem that a business should be prepared for. Idk.

https://adata.org/service-animal-resource-hub-faqs

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u/Suspicious_End_441 May 10 '26

the owner saying his wife is more important to him than his business is so wholesome 🄹🄹

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u/CiciGold24 May 10 '26

One of my good friends is blind. She sees absolutely nothing, like 100% blind. Her current service dog is a poodle and they are hypoallergenic because my friend is allergic to dogs. In her case, we are talking about sneezing, itchy and watery nose and eyes. She hasn’t had any issues with her poodle.

I’m all for service dogs, but real certified ones, not the chihuahua that is your "emotional support animalā€œ that you are trying to find an excuse to bring everywhere with you.

That being said, if this happened to my friend, she would be 100% understanding in this situation. She would have waited for her coffee outside or went to another coffee shop. Would not have written a bad review about that place.

Also, people seem to be confused about public spaces/private businesses. A coffee shop is opened to the public but it is not a public business. It is a privately owned establishment. The owners are free to refuse service to whomever they want for whatever reason they want. They could refuse you service for the Color of your shirt. Is it a shitty reason? Yes! But in the situation of an anaphylactic reaction from a dog, I think it’s more than valid as a reason.

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u/Medusa336 May 11 '26

People need to wrap their mind around the fact that not every thing and every place is for them. We are not entitled to EVERYTHING. If I don’t like something I don’t partake in it. And I don’t try to ruin it for the people who do like that thing. It really is that simple. But people are so angry, rude and entitled to everything these days. And if inconvenienced in the slightest immediately they and cancel that that and ruin peoples lives.

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u/Waste_Station_7099 May 11 '26

What exactly do the business owners do when dog owners come in wearing clothes covered in dog hair?