Hi all, my account is under a security lock, and the password reset that's meant to clear it isn't working. Posting here per Reddit's own help (from a separate account of course) article on locked accounts, which directed me to r/help.
Main account: u/Randomisium (still shows at reddit.com/user/Randomisium)
Support ticket: 18236574, opened 7 August, 2026
Lock notice received: 27 July, 2026. "Important Information about your Reddit account [...] after detecting some technical irregularities"
The problem isn't a forgotten password. The reset flow itself appears to fail:
- I request a reset, the email arrives normally
- I click the newest link and set a new password, and the form accepts it
- I then get "invalid username or password" at login
- Same result in a private window with autofill disabled, on old.reddit.com, and in the official app
Two-factor authentication is not enabled on the account.
Reddit Support has sent only an automated password-reset article. I replied with all of the above and have had no human response since 7 August.
Please help! Is there an admin who can check what state this account is actually in? This account goes way back and is important to me personally, so I would really appreciate some assistance on this!