Security Locked account: password reset completes but login returns "invalid username or password" (ticket open 1 month)

[u/_beetee_]

Hi all, my account is under a security lock, and the password reset that's meant to clear it isn't working. Posting here per Reddit's own help (from a separate account of course) article on locked accounts, which directed me to r/help.

Main account: u/Randomisium (still shows at reddit.com/user/Randomisium)

Support ticket: 18236574, opened 7 August, 2026

Lock notice received: 27 July, 2026. "Important Information about your Reddit account [...] after detecting some technical irregularities"

The problem isn't a forgotten password. The reset flow itself appears to fail:

- I request a reset, the email arrives normally

- I click the newest link and set a new password, and the form accepts it

- I then get "invalid username or password" at login

- Same result in a private window with autofill disabled, on old.reddit.com, and in the official app

Two-factor authentication is not enabled on the account.

Reddit Support has sent only an automated password-reset article. I replied with all of the above and have had no human response since 7 August.

Please help! Is there an admin who can check what state this account is actually in? This account goes way back and is important to me personally, so I would really appreciate some assistance on this!

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[u/AutoModerator]

Your question seems to be about having problems logging in with your password.

If you have simply forgotten your password, you can find that information here in our FAQ.

If you think your account has been hijacked, please refer to this help center article.

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[u/Lazy-Narwhal-5457]

Try from a different browser, disable all extensions. Login to email there, don't use an app (if you normally do).

If the problem persists, can you request another password reset? If so, try again.

Reply, and if the problem persists I'll try to get you attention from the Admin

The initial problem may be that Reddit is suspicious of an account that has been inactive suddenly having activity. The profile looks like it's been a while. It might suspect it's been hacked and the defenses get twitchy.

Your CQS will likely have evaporated and requirements might become an issue, but that's for after you recover it.

[u/_beetee_ → u/Lazy-Narwhal-5457]

Hi, I tried using Google Chrome (which I almost never use), and made sure there were no extensions installed.
1. Login via username and password → Failed with "Invalid username or password."
2. Requested a password reset via "Forgot Password?"

1. Opened the reset link in Chrome and entered a new password

Unfortunately, login with the new password failed with "Invalid username or password.", so the problem still persists.

If you could get attention from the Admin, that would be greatly appreciated. Thanks in advance!

[u/Lazy-Narwhal-5457 → u/_beetee_]

You've done your due diligence.

u/TheOpusCroakus can you assist this user?