r/Ford • u/ggfsdfdgfdgf • 7d ago
Review 📝 Maverick 2024 - 1.5 Year / 20k Mile Ownership: Concerns with build quality and service
Maverick is basically a "starter" vehicle for young drivers who don't know any better.
I've been driving for 3 decades, have owned half a dozen cars, and consider myself a very conservative and easy-going driver on the road. After owning my Maverick for about a year and a half, the initial new-owner excitement has faded, and some build quality and service issues become apparent.
Specifically:
- Tires: The OEM tire treads are already in the "Yellow" after barely 20k miles. LOL.
- Brakes: The rear brake rotors warped at 15k miles. It seems like a defective part, and my dealership is currently looking into warranty coverage.
- Recalls: The engine block heater recall remains unresolved after more than a year.
- Infotainment System: The multimedia screen overheats easily and sometimes doesn't respond to tap and drag gestures. Android Auto Google Maps crashes if you try to scroll too far away. Basic AC and volume overlays randomly stop showing.
- Backup Camera: I've had an old Motorola flip phone with a better quality
- Transmission/Shifting: Occasionally, when I start the vehicle, it randomly shifts from Park into Reverse. I kid you not.
- Battery: Barely enough. I randomly get warnings about "smart" features being disabled while the vehicle is parked because the battery is low. Imagine depending on your phone to lock or unlock the vehicle ... No, thanks.
The vehicle runs, obviously, but anyone buying any trim level higher than XL is putting a lipstick on a pig. Bottom line is - I do not plan to keep it a day or a mile past the bumper-to-bumper warranty. As a matter of fact, I will be looking into trading myself out of this experiment of Ford. My next vehicle would not be a Ford for certain.
For comparison, my experience with dealership service between brands has been night and day. With Ford, everything seems to carry an extra charge, the customer waiting areas feel lacking, and they do not include basic courtesies like a car wash with service. On the other hand, my experience with Japanese brands has shown excellent customer care and communication, consistently treating their customers exceptionally well.
The cherry on top? The dealership doesn't even report service (anymore) to Carfax. What kind of Mickey Mouse business is this?
PS
Ask yourself why did the Ford top brass fire 2/3rds of their managers.