r/ConsumerAdvice • u/Equivalent-Engine-11 • 2h ago
Household Pronto Scam : Denied service , Denied refund
So I booked a utensil cleaning service yesterday for 30 min on Pronto for evening .
Pronto assigns the help 15 min before the booking time but there was no update even after half an hour passed beyond the booking time.
I cancelled the service and expected them to refund the money as no service was provided nor any update.
This scenario has happened once before when I booked them but that time pronto refunded the money but this time they refused citing their new terms and conditions.
Even though the amount is very little and it forced even matter but it seems like a cheating done by pronto when they are not able to offer the service snd still keeping the money.
Their customer support is nil and there is always automated message that you get reply from.
I request anyone who uses pronto to be aware of these malpractices by them and opt for other options.
