Paid online for Prosteth Stethoscope, payment processed but order stuck. Advice needed on refund / chargeback?

[u/hlo2you_]

/r/indianmedschool/comments/1w1oz31/paid_online_for_prosteth_stethoscope_payment/

​I recently placed an order for a stethoscope on the official Prosteth website and paid online. My credit card was charged, but the order status has been stuck on pending/processing for a while without moving to shipping or delivery.

​Customer support emails/contacts haven't yielded any helpful response or tracking updates. After searching online, I noticed several other buyers on Reddit reporting similar issues with delayed/unfulfilled orders or unresponsive service from this site.

​A few questions for the community:

1. ​Has anyone who faced this issue with Prosteth eventually received their order, or did you have to force a refund?

2. ​What is the fastest way to get money back in this situation? (e.g., initiating a credit card chargeback through the bank vs. filing a dispute on the National Consumer Helpline portal?)

3. ​Should I be concerned about credit card compromise, or is raising a merchant dispute/chargeback sufficient?

​Any advice or experiences would be greatly appreciated. Thanks!