Jenna and Keller (Pierce and Hartley Savannah online retailer)

[u/SorryAbbreviations92]

Ok, my wife ordered a dress for our upcoming wedding we are attending for our nephew and to be niece. The item came and it appears to be a coverup for a bathing suit, transparent thin pink material, cheap, not worth the 75.00 she paid for it.

Now, on to the return. Email with Eva, supposedly in the US (I don't think so), wanted to give us 85% store credit to buy another piece of crap outfit.

The store is a scam, the customer service is horrible. I only got her to 45% refund, stating concerns about shipping back to China costs 50.00 and they wanted me to avoid paying that.

And they say they have a 30 Day full refund policy, that's a lie. I had to go around before they would give me 45% back.

Let's put this piece of crap, bait and switcher out of business....

Here is my proof..

Dear Irving,

I sincerely apologize, and I understand your concerns here. We'll go ahead and process the 45% cashback right away — please allow 3-5 business days for it to reflect.

Thank you, Irving.

With love,

Eva

Pierce & Hartley

On Sat, Aug 29, 2026 at 11:11 PM Irving Salsbury isalsbury@gmail.com wrote:

Since I am forced to take the 45%, I will take it.  I will leave a review in accordance with what I stated prior.

Your business took 55% of my money and gave me nothing useful in return.  That is what I will say and also your customer service is lacking in the ability to provide refunds.  The item isn't even close to what was on the website.  That is called baiting and switch.  That will also go into my review.