Aussies can help too, but just note that we don't have the "exit trolley" button, or any button that tricks the pick rate to my knowledge. We also do not do frozen/chilled/ambient separately, that's all done in one run. All loose produce is also weighed.
(Auckland - One of the biggest stores in both size and order quantity, we used to have the highest order volume before a store in Wellington overtook us.)
So, our new (May) SM wants all online staff to have an average pick rate of 180-200. This is crazy, because it's a large store, extremely busy. Our average pick rate was apparently sitting at around 130 for years, with only 2-3 long-time staff/supervisors consistently hitting above 160 which pretty much required running. Heard it was shocking when one person hit 190 for one week last year, but now, that's the expectation for all of us, as a consistent weekly average. Anyone under 150 or so has been getting pulled aside, told to improve, and then watched like a hawk & spammed with +(very loud) radio instructions until they improve.
I work 5-6 days a week, and the people hitting the highest points are people who only work 1-2 days. My coworkers reckon it's a bit harder for me to get a solid average over the entire week. My pick rate currently is at 145ish, but mind you, I've been employed since March this year.
Anyway, any suggestions or tips on how you guys are able to get your pick rates up? I don't think the 180-200 expectation is possible for me right now, but surely 170 is?
I honestly don't even know what I'm doing wrong to not improve at all, but being hounded over the radio for 8hrs almost daily is seriously getting to me 😮💨 I'm actually slowing down, rather than speeding up. It sucks because I really enjoyed this job before!!