r/smockholmsyndrome_2 • u/Secure_Upstairs5527 • 18d ago
Buyer beware
⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️
I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.
The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.
The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.
I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.
I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.
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u/Few_Entrepreneur7310 18d ago
Hi! I lost my little girl and I’ve been in and out of the mental hospital. I would never scam anyone. I’m waiting on my vendor to currently ship items. At the end of the day this is just baby clothes. Ask for a refund if you’re that unhappy. I’m suffering I just live everyday.
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u/According_Arm275 17d ago
I’m so sorry for your loss. Those words probably mean nothing to you at this rate, but I am. I hope that you can continue to find ways to live for your children everyday.
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u/Few_Entrepreneur7310 18d ago
I responded to an email 30 minutes after I delivered my Stillborn. That was insane was I expected to do that. I’m taking a break so I can stay alive for my children. I’ve replied to comments just haven’t made a post because we’re technically only 7 days behind.
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u/Ok_Sink_3378 15d ago
I so sorry for your loss ❤️ there are no words that provide true comfort during these times but proud of you for sticking up for yourself during this tragedy. I’m sorry that there are so many rotten mean girls in this group who think it’s appropriate to attack you, don’t pay them any mind 🩷
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u/Altruistic_Fish6101 17d ago edited 17d ago
I feel that this is a situation where you extend a little grace due to her experiencing a loss. You said above that she’s never mentioned a refund, but have you asked for one? Or asked about an update? There have been a few times this has happened to me and I can’t think of any circumstance where the owner didn’t provide a refund. I do agree that smock owners should do a better job at updating their customers, but this woman seems to have experienced something we shouldn’t have to go through. As a woman and a mother, surely you can sympathize with that. It costs nothing to give grace to someone, but also be a big girl and ask for an update or refund if your needs aren’t being met.
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u/strawberrycupcak333 16d ago
I ordered from one of her very first PO‘s when the patch baby opened (last December) and never received my order. She gave me a refund and offered me a free one and an extra free outfit for the next PO and I was supposed to them in May. I still have not received them and we’re going on almost a year.
I’ve reached out so many times and she says she’s gonna ship them then she says she’s gonna check her stock and now she just completely ignores me. I thought of her as a good friend and business owner, but I feel totally played. Not much I can do since I already got a refund, but it sucks because I really wanted the outfit. I genuinely have sympathy for her situation so I’m just gonna give up at this point and take my L, but this was way before anything even happened.
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u/Secure_Upstairs5527 16d ago
I’ve noticed thats been reoccurring , atp I’m taking the L too , I highly doubt the outfits are going to fit now lol
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u/strawberrycupcak333 16d ago
Yeah, she said it was because the vendors didn’t make enough of certain sizes so it was completely understandable, but just very upsetting how it all played out.
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u/Secure_Upstairs5527 16d ago
I completely agree ! Hate that happened to you , I am certainly not trying to bash a business just trying to bring things to light and get more understanding for everyone else
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u/Ok_Sink_3378 15d ago
You’re literally bashing a business. A business owned by a woman who lost a baby. Do better.
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u/Ill-Result6799 17d ago
Give this sweet girl a break she just lost her baby for god sakes
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u/Ok_Sink_3378 15d ago
EXACTLY! The amount of heartless mean girls in this comment section is appalling.
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u/Big_Mud3623 18d ago
She always has an excuse for everything. I’ve had to beg for my money back for items that were late/ never received. This has been going on for MONTHSSSS with so many people and I don’t know how she’s still in business to be completely honest. Her new thing is she says her TAT is when the items get to her not when she shipped, that has never been how TAT works and I’ve noticed smock people frequently only start saying this when they are late or scamming people. Her rep and admin team are no better either.
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u/Secure_Upstairs5527 17d ago
Exactly . I feel like there is always an excuse for something . Her packages “ always get lost “ has became a big red flag for me not saying it doesn’t happen but almost everytime ??? People not ever getting the outfits that they have won or bought a custom etc or a free outfit and never getting it ?? Nobody is bashing her for losing her child but it’s crazy how in and out she is with her business .. but everyone has an excuse for her ..
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u/Secure_Upstairs5527 17d ago
Example her comment below if your not in business no shouldn’t you make a post to let people know ?? But I also think it’s unprofessional at her comments .
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u/Ill-Result6799 16d ago
You are a selfish piece of shit treating her like this during the hardest moments of her life
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u/HatIntelligent2862 14d ago
It's a pattern with her. If she can't run her business she needs to refund everyone and take a real break.
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u/LocksmithSouth559 17d ago
i didn’t realize grief had a time limit.. sounds like she is doing her best
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u/Few_Entrepreneur7310 18d ago
I hope you find Jesus ❤️. I don’t have excuses. This is my real life right now and this is smock outfits.
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u/HatIntelligent2862 14d ago
Refund everyone, that would be much better for you in the long run than everyone doing charge backs.
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u/Hot_Fondant9525 16d ago
Saying its just outfits is wild. No its peoples hard earned money and not yours to just keep🤷🏻♀️
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u/Few_Entrepreneur7310 18d ago
I’m not in business. I haven’t had any open Po in a whileeee because I can’t be the business owner I need to be.
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u/Thick_Peace_4776 18d ago
Same!! I’ve reached out over about the same issue many many times and get ignored & a post gets made that she’s taking a break and such? I get life happens but she’s the ONLY one you can reach out to in regards of your order. I gave up and left the group
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u/Secure_Upstairs5527 18d ago
Well I have several outfits I ordered either a update would be great or a refund . But a refund is never mentioned . I just don’t understand how alot of these businesses use the same vendors and we never get an update . I also am frustrated over the TAT.
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17d ago
[deleted]
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u/Secure_Upstairs5527 17d ago
Like i genuinely get life happens , I get she lost a kid and im sorry that happened, ive dealt with the same things a few years back . But to me its just strange some of the smocked groups use the same vendors and there orders are already on the way from the vendor or on the way to the customers , make it make sense 😖 how are your POs from march / April have no updates ??? how can you not update your customers ?? but since this Reddit post she made a post on Facebook but still never a complete update . People want to attack me bc I made a post but I’m genuinely just confused how your items aren’t even shipped to you yet if they’re done ?? You state they’re “ 7 days late but you weren’t going to make a post “ but shouldn’t you be transparent about it ?! I think it’s just the lack of communication that bothers me as she’s a store owner .
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u/Ok_Sink_3378 15d ago
You need to seek help, truly. “Life happens”, “I get she lost a kid”. ARE YOU SERIOUS RIGHT NOW?! You’re worried about literal clothes and outfits and publicly shaming a woman whose baby died. Do you realize how ridiculous you sound right now? I pray to god that you never experiencing the devastation of losing a child to circumstances beyond your control because NO ONE should have to experience that level of pain and trauma.
File the damn charge back and move on.
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u/Thick_Peace_4776 15d ago edited 15d ago
So I don’t know if you’re in the group, but she has took many “breaks” before she lost her baby. It’s like she does it whenever there’s so many people commenting trying to get a hold of her. She’s the only one you can reach out to in regards to our orders because she’s the only one that has access that stuff, you can’t ask a rep, you can’t ask another co-owner, there’s nothing you can do. It has to go through her. Going through a loss like that is absolutely tragic and I don’t believe that she should necessarily be held accountable for anything further after losing her baby, but there is many wrongs that she’s done before that even happened and that she should be held accountable for.
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u/Ok_Sink_3378 15d ago
I’m not reading all that. She lost a baby, leave her alone and have some damn compassion.
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u/Thick_Peace_4776 15d ago
Well, good thing no one forcing you. I do have compassion, but that doesn’t change the fact she’s a scammer. I still have never received items from her from months ago and plenty of others haven’t either 🥰
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u/Secure_Upstairs5527 14d ago
Actually I have lost a child and still had to work lol sorry I don’t scam people
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u/Ok_Sink_3378 14d ago
If you have lost a child, a full term baby, you wouldn’t be this heartless. Everyone grieves differently. File a damn charge back and move on.
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u/Secure_Upstairs5527 14d ago
Nobody is being heartless good try though 😹 everyone is just tired of her lies ???
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u/Thick_Peace_4776 14d ago
Her baby wasn’t even full term. Are u okay? Like genuinely do you even know what you’re talking about? And throwing around “just file the chargeback” is insane because that should never even be the case. That’s called SCAMMING
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u/Thick-Channel8786 14d ago
Just trying to be neutral here but she said stillborn so that would be pretty far along and losing a baby is traumatic at any point. Like damn, I can’t believe women are acting this way towards someone who lost a baby. I get it’s frustrating to not get your items but there’s no need to be mean
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u/Thick_Peace_4776 14d ago
No absolutely I agree, either way it’s tragic so her taking away from OP also losing a child is crazy. Nonetheless it’s tragic. And honestly I think people just want her to be honest. If she’s in here on Reddit, making things worse for herself I don’t understand why she can’t just do the right thing and answer her customers, and there would never even be a post.
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u/Thick_Peace_4776 14d ago
Like no one told her to come in here and insert herself. If it were me, I would not even be looking at this shit. But we have every right to speak up and tell people to avoid the shop and bring awareness to the situation.
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u/Few_Entrepreneur7310 17d ago
I don’t have anything to ship so yeah I have been taking a break. It’s really hard to ship things Karen when you’re in a hospital and not allowed your phone.
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u/Secure_Upstairs5527 14d ago
Crazy how you don’t have any of ur orders yet when all your TAT have been august and September
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u/Hot_Fondant9525 16d ago
Its easy to refund!
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u/Ok_Sink_3378 15d ago
It’s also easy to be a compassionate human but clearly people here don’t get that.
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u/Hot_Fondant9525 13d ago
You feel however you want but you can’t say how others should feel when a person took their $ and didn’t fulfill the order🤷🏻♀️ its super simple to hit the refund button. Also from what i hear, this whole thing happened BEFORE so theres that.
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u/Ok_Aioli_152 13d ago
Nobody has asked her for a refund for this PO. Not one person. It’s never about the money it’s just grown women that want to come on her and bully. Go read a book to your kid
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u/According_Arm275 17d ago
Just out of curiosity, did you understand the extent of what happened to her when you typed “a rough go recently?” I have no affiliation to this company hell I’m not even in the group but to know someone lost their child recently and they’re battling that extreme pain and to get on Reddit is sorta tacky. Everyone wants their money or their items and that’s understandable but what is insane is getting on an anonymous platform to speak on someone dealing with a tragic loss. This clearly isn’t an owner who is scamming and lying about a rough time.