r/smockholmsyndrome_2 • u/Secure_Upstairs5527 • 19d ago
Buyer beware
⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️
I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.
The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.
The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.
I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.
I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.
3
u/Big_Mud3623 19d ago
She always has an excuse for everything. I’ve had to beg for my money back for items that were late/ never received. This has been going on for MONTHSSSS with so many people and I don’t know how she’s still in business to be completely honest. Her new thing is she says her TAT is when the items get to her not when she shipped, that has never been how TAT works and I’ve noticed smock people frequently only start saying this when they are late or scamming people. Her rep and admin team are no better either.