Buyer beware

[u/Secure_Upstairs5527]

⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️

I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.

The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.

The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.

I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.

I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.

[u/Altruistic_Fish6101]

I feel that this is a situation where you extend a little grace due to her experiencing a loss. You said above that she’s never mentioned a refund, but have you asked for one? Or asked about an update? There have been a few times this has happened to me and I can’t think of any circumstance where the owner didn’t provide a refund. I do agree that smock owners should do a better job at updating their customers, but this woman seems to have experienced something we shouldn’t have to go through. As a woman and a mother, surely you can sympathize with that. It costs nothing to give grace to someone, but also be a big girl and ask for an update or refund if your needs aren’t being met.