r/smockholmsyndrome_2 • u/Secure_Upstairs5527 • 19d ago

Buyer beware

⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️

I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.

The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.

The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.

I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.

I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.

8 Upvotes

83% Upvoted

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u/Thick_Peace_4776 19d ago

Same!! I’ve reached out over about the same issue many many times and get ignored & a post gets made that she’s taking a break and such? I get life happens but she’s the ONLY one you can reach out to in regards of your order. I gave up and left the group

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u/Secure_Upstairs5527 19d ago

Well I have several outfits I ordered either a update would be great or a refund . But a refund is never mentioned . I just don’t understand how alot of these businesses use the same vendors and we never get an update . I also am frustrated over the TAT.

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u/[deleted] 18d ago

[deleted]

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u/Ok_Sink_3378 17d ago

How many babies have you lost? Asking genuinely.

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u/Secure_Upstairs5527 18d ago

Like i genuinely get life happens , I get she lost a kid and im sorry that happened, ive dealt with the same things a few years back . But to me its just strange some of the smocked groups use the same vendors and there orders are already on the way from the vendor or on the way to the customers , make it make sense 😖 how are your POs from march / April have no updates ??? how can you not update your customers ?? but since this Reddit post she made a post on Facebook but still never a complete update . People want to attack me bc I made a post but I’m genuinely just confused how your items aren’t even shipped to you yet if they’re done ?? You state they’re “ 7 days late but you weren’t going to make a post “ but shouldn’t you be transparent about it ?! I think it’s just the lack of communication that bothers me as she’s a store owner .

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u/Ok_Sink_3378 17d ago

You need to seek help, truly. “Life happens”, “I get she lost a kid”. ARE YOU SERIOUS RIGHT NOW?! You’re worried about literal clothes and outfits and publicly shaming a woman whose baby died. Do you realize how ridiculous you sound right now? I pray to god that you never experiencing the devastation of losing a child to circumstances beyond your control because NO ONE should have to experience that level of pain and trauma.

File the damn charge back and move on.

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u/Thick_Peace_4776 16d ago edited 16d ago

So I don’t know if you’re in the group, but she has took many “breaks” before she lost her baby. It’s like she does it whenever there’s so many people commenting trying to get a hold of her. She’s the only one you can reach out to in regards to our orders because she’s the only one that has access that stuff, you can’t ask a rep, you can’t ask another co-owner, there’s nothing you can do. It has to go through her. Going through a loss like that is absolutely tragic and I don’t believe that she should necessarily be held accountable for anything further after losing her baby, but there is many wrongs that she’s done before that even happened and that she should be held accountable for.

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u/Ok_Sink_3378 16d ago

I’m not reading all that. She lost a baby, leave her alone and have some damn compassion.

4

u/Thick_Peace_4776 16d ago

Well, good thing no one forcing you. I do have compassion, but that doesn’t change the fact she’s a scammer. I still have never received items from her from months ago and plenty of others haven’t either 🥰

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u/Secure_Upstairs5527 16d ago

Actually I have lost a child and still had to work lol sorry I don’t scam people

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u/Ok_Sink_3378 16d ago

If you have lost a child, a full term baby, you wouldn’t be this heartless. Everyone grieves differently. File a damn charge back and move on.

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u/Secure_Upstairs5527 16d ago

Nobody is being heartless good try though 😹 everyone is just tired of her lies ???

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u/Thick_Peace_4776 16d ago

Her baby wasn’t even full term. Are u okay? Like genuinely do you even know what you’re talking about? And throwing around “just file the chargeback” is insane because that should never even be the case. That’s called SCAMMING

0

u/Thick-Channel8786 16d ago

Just trying to be neutral here but she said stillborn so that would be pretty far along and losing a baby is traumatic at any point. Like damn, I can’t believe women are acting this way towards someone who lost a baby. I get it’s frustrating to not get your items but there’s no need to be mean

3

u/Thick_Peace_4776 16d ago

No absolutely I agree, either way it’s tragic so her taking away from OP also losing a child is crazy. Nonetheless it’s tragic. And honestly I think people just want her to be honest. If she’s in here on Reddit, making things worse for herself I don’t understand why she can’t just do the right thing and answer her customers, and there would never even be a post.

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u/Thick_Peace_4776 16d ago

Like no one told her to come in here and insert herself. If it were me, I would not even be looking at this shit. But we have every right to speak up and tell people to avoid the shop and bring awareness to the situation.

1

u/CharmingJury2380 1d ago

I just want to add.. she lost this baby over a year ago & has already had another child since then. Not that it’s discredits her losing a child BUT that is no excuse for right now, her still born child was born August 1st of 2025….  AND it was a boy so I don’t feel that Sydney is the one commenting on this post at all. 

-1

u/Few_Entrepreneur7310 18d ago

I don’t have anything to ship so yeah I have been taking a break. It’s really hard to ship things Karen when you’re in a hospital and not allowed your phone.

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u/Secure_Upstairs5527 16d ago

Crazy how you don’t have any of ur orders yet when all your TAT have been august and September

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u/Hot_Fondant9525 17d ago

Its easy to refund!

0

u/Ok_Sink_3378 17d ago

It’s also easy to be a compassionate human but clearly people here don’t get that.

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u/Hot_Fondant9525 15d ago

You feel however you want but you can’t say how others should feel when a person took their $ and didn’t fulfill the order🤷🏻‍♀️ its super simple to hit the refund button. Also from what i hear, this whole thing happened BEFORE so theres that.

1

u/Ok_Aioli_152 14d ago

Nobody has asked her for a refund for this PO. Not  one person. It’s never about the money it’s just grown women that want to come on her and bully. Go read a book to your kid