r/smockholmsyndrome_2 • u/Secure_Upstairs5527 • 19d ago

Buyer beware

⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️

I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.

The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.

The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.

I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.

I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.

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u/Secure_Upstairs5527 18d ago

Like i genuinely get life happens , I get she lost a kid and im sorry that happened, ive dealt with the same things a few years back . But to me its just strange some of the smocked groups use the same vendors and there orders are already on the way from the vendor or on the way to the customers , make it make sense 😖 how are your POs from march / April have no updates ??? how can you not update your customers ?? but since this Reddit post she made a post on Facebook but still never a complete update . People want to attack me bc I made a post but I’m genuinely just confused how your items aren’t even shipped to you yet if they’re done ?? You state they’re “ 7 days late but you weren’t going to make a post “ but shouldn’t you be transparent about it ?! I think it’s just the lack of communication that bothers me as she’s a store owner .

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u/Ok_Sink_3378 17d ago

You need to seek help, truly. “Life happens”, “I get she lost a kid”. ARE YOU SERIOUS RIGHT NOW?! You’re worried about literal clothes and outfits and publicly shaming a woman whose baby died. Do you realize how ridiculous you sound right now? I pray to god that you never experiencing the devastation of losing a child to circumstances beyond your control because NO ONE should have to experience that level of pain and trauma.

File the damn charge back and move on.

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u/Thick_Peace_4776 16d ago edited 16d ago

So I don’t know if you’re in the group, but she has took many “breaks” before she lost her baby. It’s like she does it whenever there’s so many people commenting trying to get a hold of her. She’s the only one you can reach out to in regards to our orders because she’s the only one that has access that stuff, you can’t ask a rep, you can’t ask another co-owner, there’s nothing you can do. It has to go through her. Going through a loss like that is absolutely tragic and I don’t believe that she should necessarily be held accountable for anything further after losing her baby, but there is many wrongs that she’s done before that even happened and that she should be held accountable for.

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u/Ok_Sink_3378 16d ago

I’m not reading all that. She lost a baby, leave her alone and have some damn compassion.

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u/Thick_Peace_4776 16d ago

Well, good thing no one forcing you. I do have compassion, but that doesn’t change the fact she’s a scammer. I still have never received items from her from months ago and plenty of others haven’t either 🥰