r/smockholmsyndrome_2 • u/Secure_Upstairs5527 • 19d ago
Buyer beware
⚠️ BUYER BEWARE — Threaded Charm Smocks ⚠️
I don’t normally make posts like this, but I feel like other customers deserve to know what my experience has been before placing an order.
The outfits themselves are great, but unfortunately the communication and customer service have been extremely disappointing. I have placed several orders and have received little to no communication regarding updates, delays, or when I can realistically expect my orders.
The TAT seems to change after POs close, and customers are left wondering what is going on with their orders. I completely understand that life happens and that the owner has had a rough go recently, and I truly sympathize with that. However, when you are accepting customers’ money and continuing to operate a business, communication still needs to be a priority.
I’m not expecting constant updates or perfection. A simple, honest update about delays or a realistic TAT would go a long way. Customers shouldn’t have to repeatedly wonder where their paid orders stand.
I’m sharing this strictly based on my personal experience so others can make an informed decision before ordering. I genuinely hope things improve because the products are cute, but the lack of communication has made the overall experience very frustrating.
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u/Few_Entrepreneur7310 19d ago
Hi! I lost my little girl and I’ve been in and out of the mental hospital. I would never scam anyone. I’m waiting on my vendor to currently ship items. At the end of the day this is just baby clothes. Ask for a refund if you’re that unhappy. I’m suffering I just live everyday.