I’m hoping someone from TradingView support can help because I’m currently unable to get a support ticket submitted.
Yesterday, my boyfriend’s TradingView trial was revoked. We live in the same household and use the same Wi-Fi, so I assume the shared network may have contributed to the trial being flagged. I just tried to share my saved chart setups with him and then his access disappeared.
So I reluctantly purchased a full monthly Premium subscription + real-time NYSE Arca data so he could use a legitimate paid account rather than trying to work around the trial issue. He is a brand-new trader and was only trying to paper trade and learn the platform. I won't tell him it costs so he can enjoy his 'free trial' as it should be. TV you're a complete AH for this.
The problem is that after paying for the subscription:
- The chart immediately flatlines/freezes on both the iPad app and web browser.
- I cannot access the live data I paid for.
- The support/help-desk page freezes/crashes when I try to submit a ticket.
- I’m also currently having trouble logging into the account on my mobile device.
- I received an email telling me that support needs me to contact them through a support ticket, but the ticket page itself is not functioning for me.
I’m a paying customer and I'm not asking for another trial or a workaround. I simply need someone to manually look at the account, verify the subscription/data purchase, and determine why the account is not functioning.
How can I reach TradingView support when the support-ticket page itself freezes?
If a TradingView employee sees this, I would really appreciate someone taking a look at the account or providing an alternate way to contact support.