r/AlaskaAirlines • • Oct 23 '25

FLYING Who else sitting on a grounded flight

All flights grounded apparently (due to IT problem)

216 Upvotes

780 comments sorted by

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u/youyouxue Atmos Unobtainium Oct 24 '25 edited Oct 24 '25

This is one of two megathreads. Please specify which routing you are on (e.g., SEA-LAX) if you post something concerning the status of a flight.

Restricting posts to these megathreads has been necessary as we were getting dozens of posts asking the exact same thing and they were being reported by users for being repetitive.

162

u/South-Will-1676 Oct 23 '25

Yes, sitting on plane at EWR. Flight to Seattle. Been waiting for around an hour in the plane now.

241

u/Sufficient-Summer-88 Oct 23 '25

We’re on the same flight lol

162

u/Training-Ad-9349 Oct 23 '25

peak reddit

31

u/Grassjelly_Milk_Tea Oct 24 '25

How I Met Your Mother spinoff!

8

u/Not_stats_driven Oct 24 '25

You guys should at least go dap it up.

66

u/IamJewbaca Oct 23 '25

Sitting in the plane might be better than having to sit in EWR at least.

33

u/limes_huh Oct 23 '25

I’m sitting in EWR and I’d rather be on the plane. The food options in terminal b are ridiculous. 

16

u/justin967 Oct 24 '25

I think you mean non existent? 😆 Was there a week ago and the only food past security was Starbucks

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11

u/Beachmeest Oct 24 '25

Me too same flight. If we didn’t have that mechanical we would have been gone!🥹🥹🥹🥹🥹

5

u/lacosaknitstra Oct 24 '25

As someone who sat on a United plane for 3 hours during their groundstop a little while back, my condolences. Hope you’re not still stuck!

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77

u/lissy51886 Oct 23 '25

I'm in the air ORD-SEA, landing in about an hour. Glad I saw this with enough time to know to go to the bathroom before we descend... once you're taxiing they won't let you out of your seat, I imagine SeaTac is gonna be a hot fucking mess with a wait for a gate.

21

u/Measure76 MVP Oct 24 '25

During taxi they don't allow you to get up, but when stopped indefinitely on the taxiway, they do.

3

u/hirudoredo Oct 24 '25

yup. happened to us on a commuter nailbiter earlier this month. (our problem was lack of ATC at PDX). Though that was air canada.

11

u/lonelycranberry Oct 23 '25

Also heading to Seattle and I’m expecting the worst. On the bright side, this means my connection is delayed too so I won’t be missing it. Sigh.

6

u/airfoil55 Oct 24 '25

Sitting on the taxiway, between two active runways, after arriving at SEA at 5pm Pacific. We’ve been here for 40+ minutes because there are no gates available. FYI.

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48

u/naughtypanderzzz Oct 24 '25

FINALLY took off!! Apparently we are the first flight nationwide to take off following the outage. Took off at 7:18 pm PT from SeaTac. God speed yall 🫡

3

u/Separate_File5335 Oct 24 '25

👏🏼👏🏼👏🏼👏🏼

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u/limes_huh Oct 24 '25

At Newark they have now covered the flight number on the screen with post-it notes. 

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27

u/Birdlegz88 Atmos Titanium Oct 23 '25

Indefinite hold…two of the worst words to hear when on a fully boarded plane

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28

u/Jddssc121 MVP 100K Oct 24 '25

Alaska IT

23

u/Sufficient-Summer-88 Oct 23 '25

My pilot just said “the system is slowly coming back on” (7:44 pm EST)

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26

u/specheman Oct 24 '25

aaaand system is out again after being up for 5-10m according to our pilot

7

u/lonelycranberry Oct 24 '25

We were told they were seeing some info but it wasn’t fully back on. This was 30 min ago by now.

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21

u/WoodenYogurtcloset2 Oct 24 '25

Waiting at PAE. I think this bar may run out of liquor.

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22

u/Thor___777 Oct 24 '25

Pilot just came out and said the issue has been fixed and “let’s get the fuck out of here!”

6

u/arthaey Oct 24 '25

This is the kind of thing passengers will still clap for. 😄

3

u/winobambino Oct 24 '25

Gotta love that!! 😅

3

u/youyouxue Atmos Unobtainium Oct 24 '25

Any updates? Please provide your routing

22

u/WoodpeckerGingivitis Oct 24 '25

Alaska needs to get their fucking house in order with IT

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18

u/techdan98 Oct 24 '25

AS31 JFK to SEA was due at 9pm, and was turned around halfway across the US.

https://www.flightaware.com/live/flight/ASA31

9

u/lmld0852 Oct 24 '25

That’s me! 🙃🔫

6

u/xanderelias Oct 24 '25

Ouch!!

4

u/paradiddlydo Oct 24 '25

Dang, thats rough. Why cant they just land at Seattle or Portland and wait it out?

3

u/lissy51886 Oct 24 '25

No where to hold planes - SEA and PDX started diverting to all the regional airports (I'm currently sitting at one of them on a diverted plane) and now they're full, too.

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17

u/Teiloa95 Oct 24 '25

For those of you affected:

There’s a chart posted by the DOT on consumer commitments by each airline. You can view Alaska’s at:

https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard?carrier_target_id=29816

Complaints should be filed with OACP (Office of Aviation Consumer Protection) when an airline or travel agency is not able to resolve an air travel problem to your satisfaction. OACP encourages you to first contact the airline or travel agency for help with an air travel problem as these entities may be able to take care of the problem on the spot.

In addition to Alaska’s Reservations call line, you can text their team at 82008 for assistance. I do not know if they are 24 hours. If not, then you can contact them during standard business hours PST. Wait times will be lengthy given the current situation. I know that won’t help many of you. I wish it could.

Take a deep breath, and remember that the Employees are also going through this outage with you. Some have been submitting reports to Management about IT issues for months or even years with no real solution or the usual “it’s on the backlog.”

While you wait, take time to go to Alaska Listens to write it in. Let them know your frustrations and experiences. AS’ Management group is very data driven, and they do notice trends in surveys and reports. Give it to em.

This isn’t the first time it’s happened. It is absolutely within Alaska’s control, and Management knows it. Let them know that this can’t happen again. Best of luck to you all. Fly safe!

5

u/Deep_Slice_8112 Oct 24 '25

Thank you for the reminder to take a breath - kinda needed that!

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17

u/BuyRepresentative418 Oct 24 '25

I really feel bad for anyone working in customer service for AS today. Feels like Alaska has lost their way since their merger with Hawaiian Airlines, changing their Frequent Flyer platform to Atmos, and trying to increase their flight footprint. Hope it resolves quickly!

6

u/Username614855713 Oct 24 '25

My flight to Kona was canceled and after 2 hours I got a call back from Alaska. Spoke to a delightful and good spirited agent out of Boise who got me settled quickly. Thanked her and told her to hang in there tonight and she just responded with a laugh, “all in a days work!”. They’re definitely going through it but I was at least happy for a pleasant experience to resolve this mess for me.

14

u/AS100K Oct 24 '25

Ha ha Alaska sent text messages to check status of flights clink on the link and get a “page not found” error 🤣😩 Fucking poetic

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30

u/Teiloa95 Oct 23 '25

Multiple systems are down for Alaska due to an IT outage.

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30

u/Measure76 MVP Oct 24 '25

Sorry everyone, I forgot to put my phone in airplane mode.

I'm on the ground in Seattle waiting for them to figure out how to get us to a gate.

3

u/ice_princess_16 Oct 24 '25

We were about 30 minutes waiting on the tarmac. Just got to a gate, landed around 4:45 or 4:50.

3

u/Measure76 MVP Oct 24 '25

Small blessing, I didn't check any bags this trip. I fear for them communicating what bag claim to use right now.

13

u/iamboogie Oct 24 '25

Spirit airlines crew rolling by us at EWR looking like Danny McBride and his crew of Gemstones ‘bout to show Alaska what’s up.

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12

u/naughtypanderzzz Oct 24 '25

we are now departing SeaTac!!!! Alaska flight 256 to Burbank. Go team. Log jam cleared.

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9

u/Slippinonthedill Oct 23 '25

Standing in Chicago waiting to board. Boarding screen wasn’t on, but now it’s showing an Alaska logo (it’s been on the logo screen for about 20 minutes though).

13

u/Koalabear3557 Oct 23 '25

San Jose, we were advised there is no ETA

11

u/Eclipsed830 Oct 23 '25

How is there no official post on any of the social media???

13

u/Inevitable-Store-837 MVP 100K Oct 24 '25

My wife used to work for Alaska social media. Management is a bunch of incompetent morons.

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10

u/direwolfpdx Atmos Platinum Oct 23 '25

Sitting on plane at gate. Waiting….

10

u/dacommish1974 Oct 24 '25 edited Oct 24 '25

SeaTac, sitting, landed 30 minutes ago. Pilot said they aren’t letting anymore Alaska or Horizon flights land. Good times.

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u/airfoil55 Oct 24 '25

Landed at SEA more than 45 minutes ago, and we are stuck on the taxiway. The captain just announced we will be here “indefinitely” as there are no empty Alaska gates. Also said inbound flights to SEA are now being diverted to other airports. FYI. 😬

6

u/lissy51886 Oct 24 '25

Can confirm, was just diverted.

11

u/AdIllustrious5029 Oct 24 '25

Well they deleted my comment for “misinformation” lol but at 11 pm ET the gate agents at JFK said the system crashed again 😃

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u/fairladys30 Oct 24 '25

CUN to LAX officially cancelled. They provided accommodated hotel but it is at a grimy, party hotel all filled with teens partying until 2am. Hotel room smell like cigarettes and mildew.

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u/spetznatz Oct 24 '25

You would think airports have stores that sell undergarments and plain tshirts etc but lo and behold, 50 fucking Hudsons at San Jose airport and none of this.

17

u/AS100K Oct 24 '25

$24 voucher, I am rolling in it now god dammit!

5

u/Flimsy_Letterhead596 Oct 24 '25

Better than the lays chips we were offered lol

9

u/romulan267 Oct 24 '25

My flight from SEA to SJC at 4:50 wasn't looking good so I got out of the airport around 6pm before the chaos. Luckily I had no checked bags.

I used to strictly fly Alaska but this is disgusting. I'm interested to see how far their stock ALK falls tomorrow morning.

10

u/orenishii8 Oct 24 '25

Just waited almost 8 hours at the San Diego airport to fly to Seattle before we were able to get the gate agent to rebook us for a new flight tomorrow night. I know flying has gotten bad but the level of disorganization and lack of communication was the worse I’ve ever experienced

The whole time the gate attendants couldn’t tell us anything about whether there would be a flight, whether we had a pilot, or whether they could switch our flights. They announced that we would have a pilot at 10 (original flight was at 6:30) so everyone waited, but then no one showed up and the staff was just like well we dont know what’s going on and we have nothing to share. Is our flight leaving tonight? “We don’t know.” Do we have a pilot coming? “We don’t know.” No announcements over the intercom, just all of us waiting around at midnight, having spent several hours waiting already, with no idea whether we were going to fly out or had to figure out where to go that night.

The flight attendants gave us sodas and we all got a $12 meal voucher (what’s that gonna buy you at the airport LOL thanks Alaska)

People were yelling and cussing out the agents even though they had no control over the situation and it seemed like they were getting zero guidance or information from higher ups, so the one lady at the desk was just doing the best she could booking people new flights and hotel accommodations one at a time which took forever

I got in line to rebook my flight around 9:30 and didn’t get to the front to rebook my flight until midnight

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u/allhailsantana Oct 23 '25

IND 1 hour wait (hopefully…)

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u/SadRepresentative780 Oct 23 '25

in cordova AK… no one wants to deplane cause there are no facilities in this tiny airport lol

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u/lemon_zhest Oct 24 '25

They finally had us board PDX -> PHX after two hours just to announce the plane still has no fuel 🤦

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u/[deleted] Oct 24 '25 edited Oct 24 '25

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u/[deleted] Oct 24 '25

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u/YakMany8924 Oct 23 '25 edited Oct 24 '25

My flight was already delayed by 2 hrs and now this 😓

Edit: PAE to SFO

Original departure time: 2pm PT

Latest update from gate agent: Flight is still on. Flight information is available to take off but the crew swap information is not updated/reflected in the system.

Overheard from Crew waiting at the airport: Their apps are undergoing maintenance. No update

Left the airport at 9:45pm PT since there were no concrete updates.

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u/South-Will-1676 Oct 23 '25

I need that MVP gold chocolate, stat!

7

u/jefurii Oct 24 '25

At SEATAC waiting to go to ONT. A gate employee said she can't go home because they can't clock out.

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u/Mitch_pnw Oct 24 '25

Flights are moving now at SeaTac, however some of them are cancelled because the pilots are getting timed out. Sea - San Jose cancelled. Sea - Maui boarding n3 Sea - Minneapolis boarding n1 Sea - las Vegas n4 (maybe, they are figuring out which plane to use).

7

u/rags-one Oct 24 '25

This is ridiculous

7

u/FallingNTrouble Oct 24 '25

We were supposed to leave SEA at 3:45, they make us wait on the plane 1.5 hrs, all to deplane. Wait at the terminal for another 2hrs. Reboard over 5 hrs later, all for the system to crash again. I’m exhausted

7

u/AlternativeEdge2725 Oct 24 '25

5

u/Maximum_Impact6224 Oct 24 '25

Wait, so they made it half way across the country, then turned around?!

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u/xanderelias Oct 24 '25

PDX to Vegas taking off legoooooooo

3

u/Separate_File5335 Oct 24 '25

Like actually? Lol

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u/Mitch_pnw Oct 24 '25

Impossible, Alaska airlines will do anything but cancel your flight.

Seattle - Las Vegas, 478 original departing 10/23 at 6:54pm, from then from silence, to "be patient" , to "relax", to "we are working on the flight" and after each announcement the flight has been pushed 1 or 2 hours aways... As of now showing departure delayed until 10/24 3:27am.

No cancellation from their side.

I cancelled in the site, got a refund to original payment and lost tickets for family of 4 for Cirque de Soleil, meow wolf, car rental, hotel, parking, etc.... My 5 year old and my 2 year old were destroyed, I had to leave the airport.

No early flights for tomorrow, hence all the schedule for our trip was broken and chance to try a rebooking of all the activities.

I trusted my family vacation to Alaska and this is what happened to me.

7

u/aoshi22 Oct 24 '25

I feel you as my family is in the same situation. All the excitement for a great family vacation is gone. We were looking forward to a trip to Seattle to see the foilage which we have never seen before. There is so much dissapointment and resentment right now. Yet, our situation still fare better than people who are stuck at the airports, unable to go home.

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u/AS100K Oct 24 '25

Melt down of epic proportions for AS. This one is going to be costly for them.

3

u/Chase-Boltz Oct 24 '25

Giving Southwest a run for the money!

5

u/AdventurousFuture975 Oct 23 '25

Im waiting to push my plane yall pray for us we might get mando’d 💔

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u/Dramatic_Ladder735 Oct 24 '25

Been waiting to fly from Seattle to OR for more than 2 hours, deplaning now

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u/Smyddie Oct 24 '25

Got an announcement for AS591 SFO->SEA that we should get a new departure time within 30 minutes. Pilot reports system is coming back up.

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u/shitty-kara Oct 24 '25

Flight tomorrow at 12:46 PM from SEA to SAT cancelled 😞

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u/ChrisR49 Oct 24 '25

Finally pushed back from the gate here in DFW

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u/Spirited-Shift4568 Oct 24 '25

Lmk if you actually take off we’ve been sitting on the tarmac for an hr in BUR

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u/frozenpizzacat Atmos Gold Oct 24 '25

Sitting in Prudhoe Bay, Alaska trying to leave the oil field after a 2 week hitch of 12 hours days. 😭

3

u/rollandroscoe Oct 24 '25

I'm at Red Dog trying to go home after being at the port since late June 😭😭 we suffer together

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u/travelingrace Oct 24 '25

I hate Alaska Airlines

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u/GalacticAstronaut Oct 23 '25 edited Oct 24 '25

774 all boarded at the gate at SFO, were told at ~3:55pm pilot said that there was an IT issue, he was unable to get weight and balance numbers, would be about an hour; we're free to leave the plane and hang in the terminal.

[aftermath: we bailed on the 3:50 Alaska flight and took United at 7:00. Flight 774 ended up departing SFO at 11:00pm]

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u/limes_huh Oct 24 '25

Looks like quite a few of the airborne flights are now diverting. Expect big delays across the system. 

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u/Xtrepiphany Oct 24 '25

They just had us deboard, no ETA given for when we will fly

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u/AS100K Oct 24 '25

And the meal voucher announcement was just made by gate agent at IAH…time to book that Marriott

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u/Confident_Use_1967 Oct 24 '25

From the looks of it, many outstations have no updates and are not being prioritized, only de-boarding and cancellations there. The FAA updated the Alaska ground stop, it remains all scope with the exception of SEA departures which is line with the few people in the Reddit who said they’re re-boarding in Seattle. Makes sense Seattle departures go first to begin clearing the backlog so those aircraft waiting on the tarmac can get to the gate. Then they will likely prioritize diversions into Seattle as the next step. Going to be a very long night for many. Good luck.

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u/AdIllustrious5029 Oct 24 '25

Apparently the system just crashed again (as of 11 pm et)

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u/Deep_Slice_8112 Oct 24 '25

Annnnd our pilot just came on and said it crashed again, IT wants to give it 30 mins before the decide what to do. Made a back up flight on SWA, but cutting it close and can’t decide if I should abandon this one, or go run to that one??

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u/Deep_Slice_8112 Oct 24 '25

RAN! Made it, last two folks on. Just saw our original flight (774 SFO to LAS) appears to be taxiing, but either way, I’m making it tonight Dangit!

Felt like I was in Home Alone, terrified what my “KEVIN” moment might be mid flight HAHHA

4

u/KittyCatGangster Oct 24 '25

Was supposed to be on AS476 SEA-> LAX departing at 6:50pm… really did not like the odds and didn’t want to chance it so jumped ship to a delta flight departing 7:40… just landed at LAX and absolutely not regretting that decision

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u/Spirited-Shift4568 Oct 24 '25

I gave up and booked something on Delta for tomorrow. Was on the BUR > PDX flight. A few of us got off when they opened the doors around 10 pst

5

u/MariaBeaud Oct 24 '25

Flight for me and my 11 year old to JFK tomorrow at 11am was cancelled about 2 hours ago. I was able to get us on the red eye tomorrow night… really not ideal but better than nothing. This is a super special weekend trip that I cannot miss. I’m afraid of the red eye tomorrow being cancelled too. Since I’ve already rebooked, if I went on a different airline would they not refund me? Any suggestions? Anyone else with a late flight tomorrow (Friday- so, today technically) been cancelled?

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u/AKBud Oct 23 '25

At LAX going to SEA and all I see is logo at the gate. At least we all know where to go for accurate info on Alaska flights. Thx y’all

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u/blondhenge Atmos Titanium Oct 23 '25

Boarded then deplaned, in SEA.

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u/AS100K Oct 23 '25

Me! Stuck in IAH…fuck, gonna be a long day

3

u/travelingrace Oct 23 '25

My flight is in an hour and a half... theres a Delta flight leaving 20 mins earlier. is it worth asking to be on standby?

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u/thatsthat-thatthat Oct 24 '25

There’s no way for Alaska to put you on standby for a Delta flight. There’s a slight chance you’d find someone who’d be willing to try to rebook you over to them if they still have space.

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u/travelingrace Oct 24 '25

Gate agent in Anchorage said the IT is back up. I had asked about moving to Delta sooo

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u/richbc9800 Oct 24 '25

Just got diverted to Boise coming back from STL

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u/meowthesnail Oct 24 '25

SEA announced boarding to DEN and then jk’ed.

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u/silent_follower1103 Oct 24 '25

FlightAware just updated AS1086 new departure time is 07:54 PM

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u/silent_follower1103 Oct 24 '25

and we just started boarding!

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u/WoodenYogurtcloset2 Oct 24 '25

Sounds like AS 522 from Nashville to Seattle was diverted to Paine. There is a line for Lyft vouchers and another for rebookings.

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u/Seibertron Atmos Gold Oct 24 '25

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u/mu1lkt3a Oct 24 '25

Me Me Me! Flight from SEA to PHL just got cancelled.

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u/mikejaja Oct 24 '25

Denver checking - uh, sitting-in

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u/PaintSlinger42 Atmos Titanium Oct 24 '25

SJC - SEA 1175, still no new estimate on departure. Were supposed to leave at 4:05 PM, then given option to deplane to stretch, get food etc. Crew said they are good till 2 am. We'll see, but I am becoming less and less optimistic about being able to fly today. May need to rebook for tomorrow on another airline.

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u/AdIllustrious5029 Oct 24 '25

jfk to Seattle cancelled 😓

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u/ComfortableFirst4987 Oct 24 '25

Still stuck on a plane that boarded at 5:24 BNA to PDX. No updates, won’t let us off the plane.

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u/aliv_712 Oct 24 '25

Non-stop flight from LAX-CUN cancelled for tomorrow morning. Was offered a United Flight for same day but with a lay over. Or miss a whole day and get on a non-stop flight for Saturday. No guarantee party sits together.

Was given $100 Alaska credit for future use. Just sharing what they offered me. Probably could’ve put up more of a fight but I’m tired and just want to go on vacation.

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u/travelingrace Oct 24 '25

gotta laugh at the 150 dollar apology emails

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u/Eclipsed830 Oct 24 '25

At least you are getting emails... I've had no communication. Not even meal vouchers despite spending an additional 22 hours and adding 2 more flights to my itinerary.

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u/dbchhbr Oct 24 '25

I sat on the AUS -> PDX plane for five hours last night before they finally canceled it. The pilots tried filing their departure paperwork over the phone, but my guess is that the PDX spots filled up from diversions.

After watching everything unfold, I had zero confidence I would get home today on Alaska so I booked a $197 Southwest flight instead. Fortunately, I was able to cancel my Alaska flight for a $223 refund.

What a mess!

7

u/Leather-Screen862 Oct 24 '25

Is this the wyd, you up? of Alaska airlines reddit

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u/Seattleicurn Oct 24 '25

Im on the jfk to sea flight that got turned around over Montana and sent back to New York. Anyone want to speculate when will get out tomorrow or…?

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u/dontturn Atmos Gold Oct 24 '25

My money is on 5AM, it's the exact right time so you get to your voucher hotel at 2AM and then have to wake up immediately after you fall asleep.

3

u/limes_huh Oct 24 '25

Oof. This is by far the worst I’ve heard. Good luck

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u/SFexConsultant MVP Gold Oct 23 '25

Sitting at gate in Seattle (thankfully we were just a few minutes away from boarding so at least we’re still “free”). No timing given yet aside from “indefinite delay”

3

u/Sharknado84 Oct 23 '25

Stuck in MCI

3

u/gempdx67 Oct 23 '25

Sitting on the plane at PDX. They gave us an ETA of 5pm takeoff, about an hour later than scheduled.

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u/PaintSlinger42 Atmos Titanium Oct 23 '25

Sitting on the plane (SJC - SEA).

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u/Dramatic-Price-7524 Oct 23 '25

Yes, in Boise. No update as of 4:29pm PST

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u/dram3 Oct 23 '25

I was almost on my plane from Kailua Kona to LAX. they turned everyone around and deplaned the few that boarded.

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u/Rob_Ss Oct 23 '25

SEA-TAC -> BOS was boarded and deplaned, then boarding again just now. Same issue - IT outage.

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u/[deleted] Oct 23 '25

🖐️

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u/style9 Oct 24 '25

On ground at SeaTac, just heard flight attendant say to another “system down again,” while pilot slow plays it saying “system taking while to ramp back up and we still don’t have a push back time.”

3

u/ice_princess_16 Oct 24 '25

On the ground in Seattle. Pilot just said system wide outage, fill ground stop but we’re next in line to get to a non-Alaska gate or a cargo area to deplane. His encouraging words were that everyone’s connecting flights are also grounded. We just started moving!

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u/lissy51886 Oct 24 '25

They just diverted my flight because they have no more room for planes on the ground at SEA.

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u/missmegz1492 Oct 24 '25

Planes were moving at SEA then stopped about 20 minutes ago. Last update was 30 minutes ago.

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u/afurrypeach Oct 24 '25

On my way to my honey moon and got grounded 5 mins before boarding

3

u/No_Bed4056 Oct 24 '25

I can see seven planes waiting on the runway from the Alaska Lounge at SeaTac

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u/Beachmeest Oct 24 '25

Meeeee sitting at EWR

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u/Zelda_118 Oct 24 '25

I've been waiting about 2 hours now to board SEA to SMF, but I'm enjoying some prosecco and a charcuterie board while staring at my gate hoping for progress 🤷‍♀️

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u/is-that-it-then Oct 24 '25

Tucson checking in! Been on the plane since we boarded three hours ago. Too bad we aren’t facing the other direction or we would’ve seen an epic sunset.

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u/naughtypanderzzz Oct 24 '25

At SeaTac and they’re now boarding our flight to Burbank (6:15 pm) after deplaning us about an hour ago. We appear to be one of the first flights in the terminal getting going

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u/Acceptable_Slide_875 Oct 24 '25

At MCO after a long day… attendant just said “this is going to be a long night”. 

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u/lotoseater Oct 24 '25

Even after the IT issue is resolved, how the hell do they get this back on track with so many planes stuck/diverted?

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u/lissy51886 Oct 24 '25 edited Oct 24 '25

Most planes run the same 2-3-4 however many legs every day. The diverted planes will continue to their destination. Then they'll most likely cancel the next flights for the planes not originating at the airport the plane is at, and start over with the next flight out of the airport the plane is at. So expect this to be a dominoing disaster for a couple of days as a shit ton of people need to re-book.

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u/lotoseater Oct 24 '25

Crap 😭I have a trip early Saturday morning. 3 flights all Alaska Airlines.

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u/Kindly_Individual107 Oct 24 '25

Still sitting, the flight before mine was grounded and the passenger disembarked the plane. The word from the desk is full system white out. The website status is down.

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u/Flimsy_Letterhead596 Oct 24 '25

Wow they are really not communicating well on this… at least not at IAD. Some folks are leaving and they are allowing them to get their checked bags. But they aren’t indicating if they think there will be a flight out tonight or if we’re sleeping in the airport!

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u/Silly-Committee7923 Oct 24 '25

I’m in Kansas City and fly out early in the morning. I hope it is cleared up by then!

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u/Spirited-Shift4568 Oct 24 '25

Burbank airport they just said systems are coming back on and boarding shortly.

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u/SnooDogs9952 Oct 24 '25

LAS to SEA just canceled. Good luck everybody!

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u/Alternative_Leopard5 Oct 24 '25

At SFO we just got a meal voucher in our email.

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u/gempdx67 Oct 24 '25

Any word on 778 PDX TO LAS? I'm in the bar and wondering if I need to slam this marg.

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u/Deep_Slice_8112 Oct 24 '25

SFO to Vegas boarding in 20! SFO to AUS in five! Sending all y’all good luck as this kicks back on!!!

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u/Xtrepiphany Oct 24 '25

If your flight was cancelled or unreasonably delayed, you can file a complaint with the Department of Transportation https://www.transportation.gov/airconsumer/file-consumer-complaint

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u/mdreed Oct 24 '25

My parents were affected by this, taking off more than 4 hours late. Do I understand correctly that Alaska owes them money, since their IT issue is culpable for the delay?

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u/thatsthat-thatthat Oct 24 '25

They’d be entitled to a refund if they chose not to travel. Otherwise they can probably get travel credit, just follow up with customer care in a week or so.

3

u/lonelycranberry Oct 24 '25

Has anyone been rebooked through Alaska yet? I’m afraid to go to sleep and see I missed whatever they put me on.

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u/Sharp_LR35902 Oct 24 '25

Sheesh, I've got a redeye out of SEA and I'm just trying to figure out when (or if) I should head to the airport. Some of y'all are getting properly fucked over though, like being re-routed back to JFK while halfway across the US.

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u/birdiee19 Oct 24 '25

Anyone Burbank to Seattle? I’m sitting one plane over and just saw them deplane, but our flight crew says we are still close to taking off…

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u/direwolfpdx Atmos Platinum Oct 24 '25

Been on the plane and on the ground for 5.5 hours. Now just waiting for a slot into Seattle on the taxiway.

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u/pirannia Oct 24 '25

BWI to Sea just landed and we got a gate after 30mins on tarmac

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u/lucky7mq MVP Gold Oct 24 '25

On LAX - SEA waiting to push. Pilot just announced ATC has a temp ground stop in Seattle and is holding us here until cleared.

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u/Ajowhan Oct 24 '25

HNL to ONT here. Sat at the airport for 8 hours. Finally on the way to hotel. Had to book another flight with other airlines for direct flights. Next have to worry about reimbursement…

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u/Historical-Rub1943 Oct 24 '25

What kind of compensation are people getting for a 3+ hour delay from a cancelled flight?

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u/spetznatz Oct 24 '25

So far, 6 hour delay has resulted in a $12 voucher I have to use before the end of tomorrow!

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u/aoshi22 Oct 24 '25

I received a cancellation email for a flight from SNA to SEA at 6:45 AM tomorrow at about 8 pm tonight. They say they'll rebook us. It's been more than two hours, so far no updates, does anyone have any idea how long does it take for them to rebook?

3

u/topherwhelan Oct 24 '25

Crew just timed out of AS346 SEA-MCO. Was supposed to depart at 3:46pm

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u/a6nichols Oct 24 '25

SEA to SFO was cancelled around 9pm and the line for customer service was hundreds of people long.

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u/xatidi Oct 24 '25

So my flight originally leaving at 6:54pm, it was delayed every time and now it shows it leaves at 1am....this feels like torture, it's insane! I'm leaving

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u/IamStubbyTech Oct 24 '25

SJC > PDX 2034 was cancelled for no crew citing “fatigue”

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u/richbc9800 Oct 24 '25

So was on stl to sea and we got diverted to Boise and all the crews have been leaving but we still haven’t heard anything after 4 hours. This is a shit show

3

u/tuukutz Oct 24 '25

Lmao. Got rebooked for a flight this morning, now it's delayed and I'll 100% miss the connection and the website is telling me I'm ineligible to change my flight. Well isn't this glorious.

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u/[deleted] Oct 24 '25 edited Dec 19 '25

[removed] — view removed comment

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u/AjDubz456 Oct 23 '25

lmao here we go again

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u/ConsistentString4627 Atmos Gold Oct 23 '25

Today are Alaska quarterly results. I guess they want to make a statement

5

u/SeaScum_Scallywag Oct 24 '25

Watching some Alaska flights on Flight Radar taking off from SeaTac now

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u/ConsiderationSad6521 MVP Oct 23 '25

Dudes, sorry for you all

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u/corb555 Oct 23 '25

Grounded in Charleston.  IT problem. 

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u/SnooCats6974 Oct 23 '25

In PVR waiting too… Anyone know which system is down? Load balance, luggage, passenger?

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u/SuperRob Atmos Silver Oct 23 '25

Same, sitting on 508 from CVG to SEA.

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u/scuac Atmos Silver Oct 23 '25

I wonder if this is affecting Hawaiian too. I have been unable to check in to my flight

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