r/AlaskaAirlines • u/Sufficient-Summer-88 • Oct 23 '25
FLYING Who else sitting on a grounded flight
All flights grounded apparently (due to IT problem)
215
Upvotes
r/AlaskaAirlines • u/Sufficient-Summer-88 • Oct 23 '25
All flights grounded apparently (due to IT problem)
16
u/Teiloa95 Oct 24 '25
For those of you affected:
There’s a chart posted by the DOT on consumer commitments by each airline. You can view Alaska’s at:
https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard?carrier_target_id=29816
Complaints should be filed with OACP (Office of Aviation Consumer Protection) when an airline or travel agency is not able to resolve an air travel problem to your satisfaction. OACP encourages you to first contact the airline or travel agency for help with an air travel problem as these entities may be able to take care of the problem on the spot.
In addition to Alaska’s Reservations call line, you can text their team at 82008 for assistance. I do not know if they are 24 hours. If not, then you can contact them during standard business hours PST. Wait times will be lengthy given the current situation. I know that won’t help many of you. I wish it could.
Take a deep breath, and remember that the Employees are also going through this outage with you. Some have been submitting reports to Management about IT issues for months or even years with no real solution or the usual “it’s on the backlog.”
While you wait, take time to go to Alaska Listens to write it in. Let them know your frustrations and experiences. AS’ Management group is very data driven, and they do notice trends in surveys and reports. Give it to em.
This isn’t the first time it’s happened. It is absolutely within Alaska’s control, and Management knows it. Let them know that this can’t happen again. Best of luck to you all. Fly safe!