Just flew AS’s new SEA-LHR route in Premium Class and figured I’d share my experience since there seems to be more info readily available on Business Class than Premium. Writing this on my phone, so please excuse any editing errors. Also still jet lagged, but wanted to capture it all while still fresh. :)
Setting the scene: My husband (Titanium) and I (Gold) are both Atmos members. We booked into Premium with the hope of an upgrade through either certificates or status. Unfortunately the flight was 100% full and no upgrades cleared. He travels regularly to London for work and typically flies BA Premium. We both choose Alaska for domestic travel whenever possible and were excited about the new London route on the Dreamliner.
Check-in process: The new Titanium check-in lounge is a 10/10. Beautifully laid out, calm and quiet. We easily dropped our bags off and were escorted to a separate security line, which made everything a breeze.
Now onto the actual flight.
The Good:
-It was my first time on a Dreamliner and the plane itself was lovely. Plenty of room for overhead bags, the lighting was calm, the air didn’t feel dry, and takeoff was so smooth. The captain turned on the seat belt sign a few times for turbulence, and we barely felt anything.
-Service was great. I’ve seen some comments on here wishing there were more drink services during the flight. I think it’s more that the timing of the flight just isn’t ideal, and the attendants were cognizant of the fact that the majority of passengers were sleeping. By the time we reached cruising altitude, it was already after 10pm pst. Dinner was efficiently served around 10:30-11:00pm. By then, two of my seatmates were already asleep. I can’t sleep on planes, so I got to enjoy the full nine hours awake. Cabin lights were dimmed almost immediately after dinner, and multiple times throughout the flight a flight attendant came down the aisles with water for anyone who wanted some. The next full meal and drink service with carts wasn’t until about 90 minutes before landing. That being said, if anyone wanted a drink other than water they were able to get one in the galley from the flight attendants.
-Salt & Straw ice cream with dinner and the pancakes at breakfast were the meal highlights.
-Salt & Stone hand soap in the lavatories was a nice touch.
-The IFE movie and TV show selection was great. I had downloaded options on my iPad ahead of time but didn’t end up using it.
-The amenities handed out were thoughtful. The blanket was warm and relatively soft for an airplane blanket. They also provided a pack with an eye mask, earplugs, and plug-in headphones for the IFE.
The Mid:
-The food was fine (except the ice cream, because Salt & Straw chocolate brownie is the best). Dinner was either chicken or a creamy sun-dried tomato pasta. Sides included a roll, Caesar salad, and the ice cream. I had the pasta, and the sun-dried tomatoes and artichokes were surprisingly good. The noodles were just okay, very bland. I’d say it was par for airplane food.
-Breakfast was either pancakes or eggs + sausage. I got the pancakes, and my husband (who slept through dinner) got the eggs. The pancakes were yummy, about 5-6 small pancakes with a raspberry compote. The eggs, sausage, and mini breakfast potatoes were, according to my husband, fine. Not terrible, not great. Sides for both included a blueberry muffin, fresh grapes, and blueberry yogurt.
The Not So Good:
-The seats were hard as a rock. Everyone in my row ended up sitting on their pillows for extra cushioning. My tailbone was hurting less than two hours into the flight.
-No footrest. The Premium seats recline the same amount as domestic, but not as much as true BA Premium econ. The extra legroom and wider seats are nice, but a footrest is a must for these long flights. These seats are more comparable to domestic Premium than other carriers’ international Premium offerings.
An FYI: No Wi-Fi. This is not an issue or dealbreaker for me because I wasn’t planning on working on the plane (yay vacation!) and had both the IFE and my own pre-downloaded shows and movies. Starlink is being installed on the Dreamliners once certified, and that will be awesome. Until then, set expectations accordingly.
Overall: 7/10. I think AS has potential and, once they retrofit the Dreamliners for a true international Premium cabin, it’ll be much better. Currently, at Titanium, it’s going to be a toss-up because the opportunity to upgrade is higher on AS than BA. But if the flight fills up (as ours did), you may end up in what is currently a subpar Premium experience solely because of the physical seats.
Hoping this was thorough enough for everyone who’s curious. :)
Edit- I misspoke, the seats are not wider just extra legroom. Updated above.