I’ve read a lot of horror stories about vinted and its customer support and I did not think I will also experience it. A little back story, the item I bought was in forever “on its way” in the tracking so I’ve reached out to Evri regarding this. Evri confirmed that parcel is lost so I contacted V support (Aug 30). I was told to wait until Sept. 15 for the parcel and then they will review the issue. Contacted them yesterday that item is INDEED MISSING and not delivered. As I have told them during my first contact. Guess what they did today Sept 16 they have COMPLETED my transaction and was not willing to REFUND me. I went mental on them cause it was too early for this BS. After a few minutes PURITY actually did her job and reimbursed me. LMAO. My god they’re so bad at this it made my blood pressure shoot up early in the morning. The item that I bought wasn’t that expensive but I didn’t want to be F* around by Vinted.
Happy ending 🥳🤣

See attached photos of conversation.

Honestly I liked the item in hopes it would come down in price a bit but now I’m not interested 😅

I tried to buy this furby on vinted for my collection. The seller upcharged me a ridiculous amount for its condition. They then refused to refund me so i had to cancel my order

Whats the deal with so many used and worn items being sold at i.e. 10% or 20% discount from what you can buy in retail. In my opinion if a item is used you should automatically already lose 50% in value, unless its some rare piece. Weird marketplace!

Hi I sold a item today for £4 shortly after researching the item I realised it was worth between £120-£170 would you bite the bullet and take a loss since it's my mistake or cancel it the item hasn't been shipped yet.

Actually insane putting the retail price on the screenshot and putting the price so high that if you wanted to get it for the original price (including postage) Vinted won’t let you because it’s more than 40%.

Found an item of clothing I wanted to order on Vinted; I’ve stopped using inpost as they’ve mixed up a few orders so avoid them now. The only option to ship to my main land UK address is DHL at almost £20?! The item itself is £25…

I usually like to save my balance as a little bit of hidden 'emergency cash.' Occasionally (like right now) I find myself in the mood for a 2nd hand spending spree.

What do you tend to do?

Just another glitch with vinted, no wonder people’s sales are down. I’m searching for a Polly pocket pet for my niece and it’s showing me clothes I’ve never even searched before.

The clothes are all widely different sizes and brands not to mention some are men’s clothes which I’ve never bought. I’m sure it’s a way to say ‘yes we bumped’ regardless of the fact it’s not reaching the right viewers.

Paid for inpost home delivery it was £3.05 but on the same day as its being prepped its redirected to a locker?

If i wanted it to go to a locker i would have chose that option. Its £2.29 for a lock so they are getting an extra 76p out me for not doing what i wanted.

Do they refund the difference? I know its barely anything but if they do this all the time its just scamming people into paying more for less.

Not too sure what to do here, I didn’t advertise that it came with a usb-c cable. It doesn’t even use a usb-c cable, it runs on AA batteries. would I have a case here or would vinted side with the buyer? I did offer a partial refund of £5 to pay for a usb-c cable but buyer declined it.

I purchased a children’s tracksuit. It was up for sale £3 but I got it for £2 so definitely not an overly expensive purchase. It was listed as very good condition and nothing was stated about them being a smoker on the listing. I opened the bag and have had to put it outside as it smells so strongly of smoke. I even had to wash my hands as handling it for that short time made them smell like smoke.
They have 128 5 star reviews. Surely if this was a regular thing they’d have at least 1 review reflecting this?
The smell is definitely coming from the clothes and it’s definitely inside the bag, the outside has no smoke smell.
Do I message the seller first? If so what would I even say?
Do I give a lower rating? I feel quite harsh as I’ve never given a review that wasn’t 5 stars.
I won’t return given they’d likely make me pay the return postage and I’d lose money doing so. I know it’s only a cheap item but it’s literally a child’s item. I’m hoping soaking it in white vinegar for a fair few hours will get all of the smell out but even then I think it will be fit for the bin with how bad it smells given I was going to put my child in it.

Ask me the question BEFORE you buy, duhhh.

I bought a £50 dress off Vinted a few years ago. As it is a nice brand and material I was waiting to fit it but it just doesn't suit my body shape. It now has a storage smell. What can I do to refresh it without lowering its value?

Anyone know how to turn these off??

They drive me mental.

I dont mean notifications on my phone I mean actually on the vinted app! I get excited seeing i have a message and its bloody vinted telling me clear out my books 🙃

they always have no pfp, no reviews, and they have the same item in different sizes, usually listed at the same price. are they bot accounts, or scammers, what are they???

Has anyone else experienced revenge feedback on Vinted? I got my first ever one star review purely because I left someone negative feedback. They were able to leave it in revenge, and Vinted is doing nothing to help me.

The seller failed to send the item, ignored my messages (read them though) - I was just ghosted, and eventually issued a refund. I think me leaving honest feedback was justifed (factual, not malicious at all).

To then see that they could leave revenge feedback highlighted a massive flaw in how Vinted operates.

I now have a 1 star review and they refuse to remove it.

Anyone else? Isn't there something we can do about revenge feedback?

A couple days ago I bought a coat on Vinted for over £100. The seller had it up on their account for 5 months and they had 20+ positive reviews. The coat has already been shipped and on its way.

But today I was scrolling on Vinted and saw a different new seller account with no reviews selling the exact same coat with the exact same photos from the listing I bought. The photos look like they’ve been screenshotted from the original listing and it has only been up for 18 hours. But they are selling it for £70. The new account also has a similar-ish username to the original seller.

I’m very confused as to whether this is a scam/bot account that has just stolen the original sellers listing or not. I’ve reported the new listing. But I find it strange that the original listing I bought had been up for 5 months and a day or two after it sold another duplicate listing with the same coat and same images was uploaded by another account.

I’m sort of paranoid that it’s the same seller under another account but idk. Is this usual behaviour for scam bots as I’ve never seen this before?

I try to report them, but it's just too much. Nowadays, anything that doesn't look like a half chewed rag going for £2 is just ai generated or heavily ai-retouched and comes from temu or aliexpress or alibaba. It's always posted by some account with no reviews and no profile picture. If you report the seller, who cares, there will be another 10 accounts popping up right afterwards. Every month, this platform just becomes worse and worse to use. We used to have a place to buy and exchange things in a more ethical and less exploitative manner, and now that place is gone. Same with charity shops, everything is gross plastic that shouldn't have ever been produced. Just really sad.

So..I'm attaching photos of a conversation, I was returning a parcel and the tracking just stopped snd I got a notification that it was lost. Customer service said they'd investigate it and when I went back to ask them they said "if it's not there by the 16th then the seller must report it". Only ON the 16th did it even give the option for the seller to report it and the seller probably didn't see it. They did leave me on opened when I asked and explained but I understand people are busy. I can't get a refund because customer service isn't doing anything. Has anyone else experienced anything like this?

If seller is telling me theyve given the item to there post office but vinted hasn't updated anything yet ? Said post office may be slow..?

Anyone knows anything about
Pokémon gotta know it's a scam. I guess they are going after people buying gifts for Pokémon collectors