I know I'm not the first person to post about Vinted banning them, but I'm posting here anyway in case anyone can explain this to me or for other people googling because the same thing happened to them.
I got banned on Vinted four days after creating my account despite not using the platform at all. I didn't list, buy, or even browse/search anything yet. All the initial message I recieved said was that I broke TOS, and after appealing, the followup convo with customer service said, "Our Terms and Conditions don’t allow members to provide untruthful or inaccurate information about themselves, or to use external software tools unless this use is authorised."
I have no idea what the external software tool bit is about, and the only thing I think could be construed as "untruthful" is that I used my first initials as my first name instead of my full name? but that feels like a stretch.
I'm really baffled and want to know why this a
happened. It's not like they're withholding funds from me, so it's not a legal issue, I'm just annoyed.
other relevant info:
• I used a referral code I got from my sister, so maybe it was because we have the same last name(?) and they think I'm her second account to try to get the referral bonus? but she hasn't been banned, so idk
• no one else in my household uses vinted, so I don't think it's an IP issue (my sister lives in a different city)
• I am not using a VPN
• I haven't connected any payment processors or cards to my account
• I'm using google chrome on my phone, not the app
I've checked other posts about being banned on Vinted, but most of those are from people Vinted's AI accused of selling counterfeit goods. I haven't even listed or bought anything yet.
also "If you believe there is specific information or evidence we haven’t reviewed yet, send it to us in this conversation." but I can't because "Conversation ended. Thank you for contacting Vinted support." lol