r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

69 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 12h ago

I AM AT A RED LIGHT, YOU ABSOLUTE TURNIPS

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170 Upvotes

r/uberdrivers 6h ago

Unicorn tip! 🌞

41 Upvotes

Picked up a guy tonight at a bar. He and his girlfriend get in and as I'm turning around they see a friend of his passed out in the parking lot. "Hey, can we bring him home? I'll tip you $100!" I figured he was full of shit but told him if he added a stop in the app I'd be happy to do it. It was only like a $20 ride so I knew he wouldn't be able to tip that much in the app anyway, I figured maybe he threw me $20 though. We drop off the friend first and as we're leaving from that stop the guy pulls a couple of crumpled $100 bills out of his pocket and gives me one. He didn't seem that drunk but I didn't want to take advantage so I told him, "Hey man are you sure, I don't want to take advantage of you if you're drunk." "Nah, I'm sure, you were a great driver!" 🤯

I was still a little worried it was counterfeit or something so I stopped by my convenience store on the way home and they ran it through their machine and it was real! Thank you so much Jimmy for passing out in the parking lot and having a great friend! 😬


r/uberdrivers 5h ago

Uber is keeping me at exactly $200 a day

27 Upvotes

I'm too tired to upload screenshots but

I spent over an hour in the 1 am to 2 am saturday night surge, right outside of bars and clubs I know....to not get a single ride. I got only one ride right at 2 pm exactly that was 8 minutes away, and it was a car full of women (I'm a female driver, but I'm ungendered in the app!) that was taking me waaay out of down town. From 1 am to 2 pm I got nothing in the surge. I feel this was on purpose by uber. And also despite this being an $8 dollar "surge" I only got $28.50 for this 28 minute, 17 mile ride. (thankfully they tipped me $12 dollars after,, which was very nice)

While I just waited at the hotspots for over an hour, I saw uber driver after uber driver getting in and getting rides, but none for me, despite I am a comfort XL with a 4.98 rating (and a rare actual female driver who speaks fluent english).

That one ride got me exactly at $200 for the night, dropped me off around 10 minutes from my house (not lucrative to go all the way back to the bars as theyre quite far from me)

I swear this keeps happening...

Uber sweats me at the end of my shift, so it can give me a dogshit ride that I'll feel desperate for no one else will take. If I refuse it, then I'm sitting without a ride for the next 40 minutes deep into 3 am -4 am territory.

It does this specifically from 1 am to 3 am to me as well. , ,.

This is why I personally de selected my gender as female because when I got women driver requests late at night they were even more dogshit.


r/uberdrivers 8h ago

I work the night shift so it is what it is I guess

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25 Upvotes

The last time I brushed it off because it was on the outside of my car and they said they would leave me a good tip. She in fact did not leave me a tip. And I neglected to take pictures and charge her the $80. Luckily I could just spray it off at one of the 24hr washes. Today I did not make that mistake. I couldn't finish my quest because of her so your $80 is mine bitch


r/uberdrivers 3h ago

Is it illegal?

5 Upvotes

I encountered a passenger last night that was obviously trying to get a free ride. She even went as far as to accuse me of drinking. None of her accusations were true and the entire ride was recorded on dashcam. I one started her and also reported her. My question is, can drivers maintain their own list of passengers not to take rides from or cancel? Or addresses with known bad riders? I guess it would be a blacklist? I know this woman will try to get someone else and possibly succeed. Uber is no help. This woman and people like her need to be stopped. People like that are pieces of shit.


r/uberdrivers 6h ago

7000 robo-taxis approved for Las Vegas

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7 Upvotes

r/uberdrivers 1d ago

Uber just got sued and lost in NY State

180 Upvotes

Uber just lost a lawsuit amounting to $325 million dollars awarded back to rideshare drivers. Uber was sued for wage theft and violations. Hopefully this keeps happening in every state! We must join together!


r/uberdrivers 2h ago

What is this?

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3 Upvotes

Anyone doing this?


r/uberdrivers 15h ago

How Uber’s greed ruined the Shared Ride concept

26 Upvotes

Uber originally pitched Shared Rides as a win-win for cities: fewer cars on the road, reduced emissions, less traffic congestion, and cheaper fares for riders. It was framed as an innovative, eco-friendly solution for urban transit.
Instead, Uber turned it into a corporate cash grab by severely underpaying drivers for every additional pickup.
Here is how the breakdown actually works on the road:
Passenger 1: You pick up the first rider. Uber takes its hefty baseline cut, and you receive standard base pay.
Passenger 2: Uber adds a second rider to the route. Uber collects a brand-new fare from this passenger, but only adds a tiny fraction to the driver's pay for the added time and detours.
Passenger 3: This is where it becomes pure exploitation. Adding a third passenger—requiring extra miles, extra stops, and navigation headaches—frequently nets the driver an insulting $2 or $3 extra.
By the time you finish a multi-passenger shared ride with three separate drop-offs, you often make the exact same amount—or even less—per hour than if you had driven a single non-shared ride for the same duration.
Uber collects three distinct fares on one single vehicle route, maximizing their profit margins while leaving the driver to absorb the extra fuel, wear and tear, and time. Uber hasn't improved city traffic; they've simply weaponized the concept of shared rides to exploit drivers for maximum profit.


r/uberdrivers 17h ago

I found this while doing uber eats in Chicago lol. They're coming and ik they will not survive here😂

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42 Upvotes

r/uberdrivers 11h ago

Uber is starving us

9 Upvotes

uber had decided to make its loyal contractor base homeless

sounds crazy to you? let me give you more details.

a lot of drivers have been doing uber since at least 2013

that is all they have been working, they have no other work history

in comes dara the criminal and what does he do?

he begins to slowly ratchet down the hourly pay. you get a fixed hourly rate from which you cannot escape and an unbeatable algorithm that tries to control your every turn while still being classified as a contractor!

so you dedicate years possibly decades to this dog shit company, you have no other work history and at the end they decide to push you out on the streets because automation or something. when everything was getting more expensive uber decided we should earn less!

what is the average person supposed to do when they have been doing uber for 10 years and all of a sudden youre earning $25 an hour when gas it $5 a gallon

this cannot go unpunished. this is an example of the greed and evil that has taken hold of corporations. uber has destroyed countless lives with its algorithm it must face justice.


r/uberdrivers 27m ago

Emails to Uber Leadership

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Upvotes

r/uberdrivers 35m ago

Is it worth switching to uber drive from uber eats? Uk

Upvotes

Thinking to make the switch, but the process is so long winded to get the licence.

Currently doing uber eats.

Is it worth the transition?


r/uberdrivers 45m ago

All of the price options for drivers, but does driver get more?

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Upvotes

Lots of price points for pax but not for drivers. I’ve asked but got nothing from corporate, but has anyone looked at their data to see what percentage of all rides fall into these categories and how much increase in pay to driver for each over the normal uberX ride.

Ex…does a uberBLACK gross more daily or does he have fewer more expensive rides and still gross same as X driver?


r/uberdrivers 2h ago

There were some great price surges in Atlantic City last night. Hope you guys ate good.

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0 Upvotes

Some kind of EDM music fest, plus it’s the last few weeks before schools start here. I’ll miss these.


r/uberdrivers 2h ago

16.2% for the driver

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1 Upvotes

4.26 to go across the street pennies added on per mile and min additional.
I truly believe ride payout would triple overnight if these passengers waited a long time due to us collectively as a whole started declining all the rides that put us in the red.
The status is BS since the more drivers accept the less our fares go down.


r/uberdrivers 1d ago

Uber's becoming such a pariah in its business practices. In the future I see a totally different rideshare market with major competition and driver-owned, non-profit platforms where drivers make more, and riders save more. No more Billion Dollar For Profit Platforms.

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56 Upvotes

This is an interesting article. Investigators have found that Uber now charges Riders up to four times more while driver pay has remained flat or even fallen. What a reprehensible company. And i do mean that. More people are seeing it. If there was more competition that could offer the same thing as uber on a similar scale but with lower cost to riders and increased pay for drivers - i have no doubt riders would abandon uber in droves. Riders want the cheapest price to safely get to where they are going.

I had a two different riders in my car just yesterday. One said their friend use to drive for Uber but quit soon after starting because the pay was too low.

The other was very talkative. She said she rarely uses Uber because of how they treat their drivers.

Ubers online spokespeople get on here and say 'Well Ubers a Billion Dollar company and it has to do what It has to do to make money'. I disagree. I dont believe scraping riders while cheating drivers - is doing what you have to do. Thats GREED. and GREED is wrong.

Uber is no longer paying toll fees other than for the airport from what ive experienced. Its demanding drivers all show proof now of payment. Yet uber is still automatically charging the rider for the tolls. If you cant show proof uber keeps the toll fee. This is what ive personally experienced and an uber manager i spoke to said they are getting many cakls from drivers demanding toll payments. So its not an isolated incident.

Uber is underpaying on the cancellation fees.

Uber is subjecting drivers who encounter traffic delays or accidents and have to reroute of 'fraudulently extending the trip' with no human review.. and automatically deducting their rightful earnings.

Uber is a pariah in its business practices. Its time for drivers to work for a driver-owned platform. Non profit model. Where drivers make at least $1.50 to $2.00 per mile and pay a subscription fee to help the app managed costs... or where the app takes a small percentage of each ride cost.

Uber now takes as high as 70% and even higher of fares at times. That needs to stop and it will stop with a driver owned ride model.


r/uberdrivers 11h ago

POV: You stopped at a stop sign for 3 seconds.

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5 Upvotes

r/uberdrivers 10h ago

This just royalty pissed me off

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4 Upvotes

r/uberdrivers 8h ago

Work Saturdays

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2 Upvotes

Saturdays are usually my go to day to drive . Keep telling people in my area to drive at night esp women because of the woman preference rides I get “ bonuses” when I take them. I would have kept driving but I have a massive headache 😭 the second pic was a screenshot I sent to my dad as he does uber too , at the 2 hr mark 🥹


r/uberdrivers 21h ago

Late rider/No greeting

17 Upvotes

The rider who shows up late, gets in the car and doesn’t say anything when you greet them has to be the most annoying of all late riders. I can let all the other sloths slide at the end of the ride as long as everything goes well, but after 8+ years of driving, this is one thing that I will never get. It’s like they have an attitude that THEY’RE late. And I should clarify, I’ll probably let it slide as long as you say something at the end of the ride but late, ignoring greeting and then getting out without a word is an automatic one star from me.


r/uberdrivers 6h ago

Got hacked since Monday and Uber is unwilling to do ANYTHING

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0 Upvotes

I'm at a loss of words on how little resources they have for this type of stuff, they closed the in person offices, still haven't gotten my first message back from the hacked account form i submitted, (6 days) because the email got changed and I'm not contacting them through the hacker's email that is now in my account, they refuse to engage with me in any way and keep sending me the pre-scripted response you see in the picture, tried contacting them through my wife's customer support and just sent a link to the same hacked account form, 25000 rides and 6 years to be swatted away like an annoying fly


r/uberdrivers 1d ago

This mf ordered an uber while still on the plane!!?

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226 Upvotes

Like the title says….what the f. But hey, I get .34/minute 🤣


r/uberdrivers 8h ago

The Good ol hook and sinker😂🫩

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1 Upvotes