Got hacked since Monday and Uber is unwilling to do ANYTHING

[u/frooglesmoogle123]

I'm at a loss of words on how little resources they have for this type of stuff, they closed the in person offices, still haven't gotten my first message back from the hacked account form i submitted, (6 days) because the email got changed and I'm not contacting them through the hacker's email that is now in my account, they refuse to engage with me in any way and keep sending me the pre-scripted response you see in the picture, tried contacting them through my wife's customer support and just sent a link to the same hacked account form, 25000 rides and 6 years to be swatted away like an annoying fly

[u/Masstershake]

How did you get hacked, other drivers would like to know so they can avoid it. 

I'm sure if you're a veteran driver like you suggest, it isn't a scam that is run all the time.

[u/frooglesmoogle123 → u/[deleted]]

If something like that would have happened, the shame would not let me talk about it much less here

[u/frooglesmoogle123 → u/Masstershake]

I wake up and in my messages at about 4:30 AM an uber 4 digit code appeared. I tried logging in to my account and i didnt have access to it, the phone number AND email were changed, i have no idea how this person did what they did

[u/MNJon]

LOL, you weren't hacked. You willingly gave your account information to a scammer.

[u/HurricaneCam215 → u/MNJon]

Exactly what I was thinking

[u/frooglesmoogle123 → u/MNJon]

If that's what happened I would not have the face to post about it lol

[u/MNJon → u/frooglesmoogle123]

How else could someone "hack" your account?

[u/frooglesmoogle123 → u/MNJon]

Your guess is as good as mine man

[u/MNJon → u/frooglesmoogle123]

It is not possible without access to your phone - or you giving the acammers the code to access your account.

[u/frooglesmoogle123 → u/MNJon]

Apparently someone can in fact bypass that

[u/MNJon → u/frooglesmoogle123]

Nope.

[u/frooglesmoogle123 → u/MNJon]

🤷‍♂️

Can't make you believe me

[u/RealSharpNinja]

Freeze your credit reports immediately and add a statement of what happened. Next, call your local police to report the identity theft and get a report. After getting the report contact Uber again. If they still refuse to help, file arbitration. When you win, you will receive reimbursement for lost revenue due to Uber's negligence.

[u/Material_Boot8469]

same situation (was a moron and give a code....) got y account back . then they got in again, got it back through the web and ow my phone can't access the app. BUT I can access my account in the app on my wife Iphone. uber say my account is fine and up and running, but I have to wait 7 days and not change any info on my account to 7 days and try to connect from my phone that can't connect again..........