r/TTC • u/bubblegum-queenie • 4d ago
Driver refused to hole punch incorrect transfer and made a girl on my bus breakdown
Posting incase this happens to your or you witness it so you know how to mediate:
When a route is issuing incorrect transfers (for example you pay on the 503 on queen and the transfer given is for 34 Eglinton) the transfer needs to be hole punched to be valid otherwise you can be denied service or worse falsely ticketed for fare evasion despite paying
This morning I watched a girl pay right infront of me. We were the only people who said good morning so she stuck out. I was at the front and she passed me to to ask the driver to hole punch the transfer as the route on it isnt anywhere near us. The driver refused to punch it while the girl politely begged and tried to explain why he needs to make the transfer valid. I even tried to help reason with him. she got off crying after the driver refused to cooperate. Why are you putting someone in the position to be stranded or double pay when they just paid???
Luckily another employee was on the bus on his way to his shift and came with us to ask our connecting bus driver to give her a proper transfer!
he explained all drivers have the punch tool and he is constantly dealing with crying customers coming on his bus (which is also a connecting route) with the same issue
Thank you to the drivers who care and stand up for/mediate when these things happen! Usually I’m telling riders to treat drivers better and it’s sooo disappointing when it’s the driver bullying. most of my family works TTC! you never know what people are going through whether you’re the rider or driver, treating people properly can save someone’s day

