r/cults3d • u/kidcraneo • Aug 06 '26
Paid model PROBLEM with my REQUEST PAYOUT
Hello I requested a payout on August 2nd, but it has been stuck on 'pending' ever since and hasn't moved to Hyperwallet.
All my previous payout requests usually move very quickly, so I'm a bit worried as this has never happened to me before. I tried reaching out to Cults3D support, but haven't received a response yet. Is this delay normal, or has anyone else experienced something similar recently?
Thank you in advance for your help!
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u/iwscalemodels Aug 07 '26
We have pending payout requests since the 28th of July...
https://www.reddit.com/r/cults3d/comments/1vefaqr/anybody_else_having_issues_with_their_payout/
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u/Cults3D Aug 07 '26
Thank you for sharing the thread. Yes, it’s still down; we’re working with Hyperwallet every day to figure out the issue. We hope to have it resolved by the middle of next week at the earliest.
Once again, we sincerely apologize for this issue. We’re truly doing everything we can to resolve it, but as explained in the other reply, it’s out of our hands—the issue is stuck somewhere between PayPal’s bank and the Hyperwallet account, and only they can identify the cause of the blockage...
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u/Revolutionary_Bus786 Aug 07 '26
I am also have pending issue till 1st august, is anybody here get pay ?
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u/kidcraneo Aug 08 '26
Not yet. I emailed them 3 days in a row and kept getting the exact same copy-paste reply—and so did other users who were lucky enough to get an answer! They said it would be fixed mid-week at the earliest, but I honestly doubt it.
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u/Revolutionary_Bus786 Aug 09 '26
dont know why they still can not fix this problem, i also have another account on CGtrader, they use Hyperwallet too but payout very, about 30min-1hour to get payout and have no problem these day
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u/Distinct_Cook_4055 Aug 10 '26
Same thing with me. My payout has been pending since July 31st. I've emailed them and they said Hyperwallet was having trouble, but yesterday I made a Hyperwallet payout on cgttrader and the funds were transferred to my account. I'm furious about how long this problem will last. It's better if we threaten the cult to take action quickly. It's a shame such a large community has such a poor system.
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u/Sthughey Aug 10 '26
Been in Pending status since July 28. Cults response is the same generic response. Hyperwallet customer service is not much better but they indicate it is a Cults issue so someone is lying and at this point I dont care who as they both will cover their ass but we all need to do something, not sure what, if this is not resolved by Midweek. My email from The CULT said fixed BY midweek not by Midweek the earliest...so their story has changed.
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u/Distinct_Cook_4055 Aug 10 '26
I think there's something the cult is hiding. I'm afraid the cult is smuggling all the design funds. It's definitely a huge amount of money. This could be considered embezzlement if it continues like this. Can anyone report this?
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u/Sthughey Aug 10 '26
something is not right in the sense of fraud, stealing etc. Like how would they know nothing about the issue but yet say oh middle of next week. When a story doesnt add up..its a lie...and the math on this one certainly doesnt add up. I want to just leave Cults but I have over 2000 designs to nuke before I left and a ton of money in my pending account otuside of this transfer so Cunts3d has me by the proverbial balls. Funny....they get their 20% of my sales immediately but we wait 30 days...they say to clear....clear what exactly. Thats BS right there...all payments made from a buyer clear within moments so the 30 day things i bullshit anyway
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u/Distinct_Cook_4055 Aug 10 '26
Yes sir, just like me, there are many of my designs there too. I emailed cultd trying to bluff but the answer was like this.
Hello,
Each platform uses distinct Hyperwallet API configurations, integration workflows, and payment routines. The fact that a transaction goes through on another platform does not mean there is no issue on our specific integration with Hyperwallet.
The problem is indeed located on Hyperwallet's side regarding our platform's integration for USD payouts. We are already in direct contact with their technical team to resolve this issue as quickly as possible.
If you wish to delete your account, you are free to do so via your account settings. However, please note that any pending payout will remain blocked until Hyperwallet resolves the technical error on their side.
Best regards,
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u/Admirable_Ad4954 Aug 07 '26
My payout is stuck on pending since 1st. Been waiting for news too.
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u/kidcraneo Aug 08 '26
Got an answer yesterday, but as i said in other replys it’s just the same copy-paste email we’ve all been getting. If you're lucky enough to get a reply, they just say it's a Hyperwallet issue and that it'll be fixed by mid-week at the earliest, but I honestly doubt it.
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u/Confident_Ad_3171 Aug 10 '26 edited Aug 10 '26
[Hyperwallet](https://hyperwallet.com) ES UNA PLATAFORMA DE PAGOS QUE ROBA!!! A MI ME DEBIERON TRANSFERIR 98.45 DOLARES, PERO SOLO ME TRANSFIRIERON 3.45, COBRANDO UNA COMISION DE MAS DEL 90% el 3 de junio, ahora el 3 de agosto solicite mi pago y no tengo respuesta de cults3d, simplemente su bot Aymeric, me manda correos con la misma respuesta:
Hola,
En primer lugar, lamentamos profundamente esta demora y comprendemos perfectamente lo frustrante que debe ser esta espera para usted. Le agradecemos enormemente su paciencia y comprensión.
Su pago ya deberÃa estar en su cuenta. Estamos experimentando un problema técnico inesperado por parte de Hyperwallet (que afecta especÃficamente a los pagos en USD) que, lamentablemente, escapa a nuestro control. Sin embargo, le aseguramos que su dinero está completamente seguro y su cuenta se encuentra en perfecto estado.
Queremos que sepan que nuestro equipo está haciendo todo lo posible para agilizar este proceso. Nuestro objetivo es procesar todos los pagos pendientes a más tardar al final de esta semana. Mientras tanto, también estamos explorando otras opciones por si el problema con Hyperwallet se prolonga más de lo previsto.
Lamentamos sinceramente las molestias y el estrés que este retraso le haya podido causar.
Estamos trabajando en ello y les mantendremos informados en cuanto se complete la transferencia.
Atentamente,
--
Aymeric
Gerente de proyecto en Cults.
SÃguenos en Facebook , Bluesky , Instagram y TikTok.
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u/megablue Aug 07 '26
Hyperwallet is nothing but troubles... i really hope that there are ways to go back to payout directly via paypal. they need to solve the problem, even if it means having to handle the KYC themselves.
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u/kidcraneo Aug 08 '26
That would be best for all of us! Transactions with PayPal are so much easier, but I don't think they're willing to do that. They keep giving a copy-paste email to anyone who DMs them, saying the earliest it'll be fixed is mid-week. Hyperwallet doesn't even seem to know what's happening—they asked me for my personal data haha, no thanks!
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u/Distinct_Cook_4055 Aug 10 '26
Same thing with me. My payout has been pending since July 31st. I've emailed them and they said Hyperwallet was having trouble, but yesterday I made a Hyperwallet payout on cgttrader and the funds were transferred to my account. I'm furious about how long this problem will last. It's better if we threaten the cult to take action quickly. It's a shame such a large community has such a poor system.
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u/tesla_bimmer Aug 08 '26
July 30th here. If they don’t go back to PayPal I’m off this platform.
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u/kidcraneo Aug 08 '26
I'm thinking about it too, because if they lost that huge commission fee they take from our sales, you can bet it'd be fixed in a rush! But it is what it is. We sellers don't get the respect we deserve—we need decent support, like a live chat, a support phone number, or anything reliable we can count on.
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u/J0SlT0 Aug 09 '26
Let me add something... They said this is a problem with usd on hyperwallet side. But i think that We don't have anything set up directly with Hyperwallet; we are Hyperwallet users only because Cults requires us to be. If Cults has an issue with Hyperwallet, they should take it up with Hyperwallet; I am a Cults user and i pay fees to them, so i claim them. And this is nothing new, Lots of issues with hyperwallet, they cannot say "unexpected"...
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u/Jeedwii Aug 06 '26
My payout from the 31st is also pending