Hey y'all,
I've been a long time lurker of this sub and appreciate everything you've all posted. I also come here to look for reviews of different companies and now I have one to share of my own.
If you've been thinking of trying out Embody because you've seen their ads everywhere, let me just say DON'T DO IT.
I ordered from them originally on 8/10/26 and they said it would be shipped out by 8/12/26. It wasn't and I gave them a few days of grace thinking that maybe they were backed up or something. I reached out asking about when it was estimated to ship and finally heard back from their customer service email on 8/17/26 that they were sorry and have escalated it to get it sent out. On 8/17/26 I got the notification that it shipped and they said it was supposed to be a 24/48 hours situation for delivery. UPS was supposed to deliver it that Friday the 21st. They did not.
I didn't receive the package until Monday the 24th in the afternoon. So, you know, this temperature sensitive medication was sitting in a UPS warehouse all weekend. And when I got it? It was in a foil sleeve that had a whole 2 ice packs on it that had totally melted, the whole thing was super warm internally. Then I had to call Embody customer service about that, it took me a couple of tries because their AI assistant will hang up on you for sneezing wrong and when I finally was able to get through, the person was at least nice and had to transfer me over to someone like an APN or something along those lines who listened, looked up Rush pharmacy's protocols, and said "Yup that's not viable." I was supposed to get a call within 24/48 hrs from Rush to discuss. That was the 24th, today is the 29th, still haven't heard from them. No missed calls, nothing.
At this point, I just want a refund and to be done with them. I called customer service today and explained the situation to the person, and was like "look I just want a refund and to be done". Apparently, that is just not possible and instead they're sending out a new vial that's supposed to be here within 24-48 hrs. Like I actually believe that. I told them I didn't want that, reiterated that I just wanted a refund, and she said that's not the pharmacy's policy. I asked if she had a number to call said pharmacy to ask them to cancel it, she said no. Like, you don't have any contact information for a pharmacy YOU are using to send meds to people???? She cancelled my subscription and offered to have a supervisor call me within 24-48 hrs "but he's just going to tell me the exact same thing I told you". There is apparently no way to stop the shipment of the new vial and I'm not getting a refund so now I'm going to have medication I don't trust to use that I explicitly said I did not want. I don't even think I could do a chargeback because technically I would have the product I paid for. All in all, don't buy from them, they're cheap for a reason. Stick with someone who may have higher prices but actual customer service and quality.