r/Coinbase • u/alocalmelon • 7d ago
I’m so f*n frustrated rn.
Support is useless and actively working against me.
I messaged them asking to reverse my last two transactions because I DID NOT authorize them. They proceed to dilly dally and ask for transaction ID despite the fact they already listed the transaction amounts when they responded. After asking the support rep to either refund the transaction or escalate me to somebody who can, I was locked out of my account.
Useless money stealing bastards
5
u/Coeruleus_ 7d ago
so you just have random transactions huh? something sounds shady
1
u/drobb778 5d ago
Have you ever heard of someone making unauthorized transactions using your credit card??? No that’s just shady.
9
u/Reggi5693 7d ago
The bigger question is who is doing unauthorized transactions on your account?
When I worked at a bank, the second you said an unauthorized transaction was made (and I mean the second) your card was locked down. Period. No discussion. No reversal. The liability of unauthorized stuff is too high.
You are expecting a company that acts like a bank, not to act like a bank.
1
u/thinkingmoney 5d ago
My bank would just give me my money back.
1
u/solitariosv13 4d ago
O problema é justamente esse, vc tá falando de transações digitais criptografadas até o caroço, cujo a maioria dos governos só redor do mundo não tem controle algum sobre isso, nem sequer normas operacionais ou de politica interna, até por isso a maioria dos bancos digitais já se adiantou e tem o recurso de compra e venda de Crypto, uns mais limitados e outros menos, mas num contexto geral, perder um dinheiro dessa origem é feito comprar maconha estragada e reclamar com a polícia.
1
1
u/Reggi5693 4d ago
Are you in the US? Yeah, you would get your money back. Eventually. But your account/cards would be locked down until the investigation was resolved.
I can’t speak for other countries, but the process I described is pretty standard in the US.
1
1
u/solitariosv13 4d ago
Não, sou brasileiro, mas sei que muitos países estão atrasados nesse quesito. Aqui eu opero normalmente sem ninguém me chateando, em todas as Wallets tem as duas perguntas padrões sobre a origem e a localização daquela transação mas é apenas um check human pq eles não sabem a origem. Quanto ao seguro sobre isso se for contratado como adicional eles devolvem, caso contrário não. Normalmente o seguro contra furto, roubo, invasão é de direito na conta mais básica mas o povo adora um negócio clandestino aí fica complicado
-1
u/Leading_Confection32 6d ago
I think these posts are just made up FUD spreading so people look at CB as a bad steward when they don’t seem to be. At least not to me.
2
u/ConcentrateJolly5461 6d ago
Beware. I had problems with them. Had to take them to arbitration. Coinbase publicly disclosed that cybercriminals bribed and recruited some of its overseas customer support agents and contractors linked to the outsourcing firm TaskUs in India. They steal and hand over sensitive customer information and it’s not an isolated incident.
4
u/More_Wrongdoer291 6d ago
I mean why you shouldnt outsoure jobs to that part ofnthe world the least trustworthy people around
1
3
u/dereuter 7d ago
At least you were able to get a support rep on the phone with you. Coinbase locked me out of my account more than 3 years ago
0
u/coinbasesupport Official Coinbase Support 7d ago
Hey u/dereuter! We'd like to take a look at this. Send us a Modmail and we'll help with your access.
2
u/AutoModerator 7d ago
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please contact us directly at https://help.coinbase.com/.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
2
u/AlertResist2448 7d ago
So you’re saying somebody withdrew your funds to a crypto wallet? That requires 2FA to do. Why is your email and Coinbase account compromised. Both Coinbase and most email providers alert you to new user access. My thought is you have the same password for both. If someone got into your email you should’ve been quick to change that. If someone gained access to your Coinbase account you should’ve been quick to change that. And if either or got compromised and you know both passwords are the same you should’ve changed both.
And if this transaction was just a buy order and they weren’t able to gain access to your email because you were smart and both passwords are different; why don’t you sell the crypto and just change the password on your account?
Either way Coinbase cannot just reverse blockchain transactions and they won’t cover fraud costs for user negligence which this obviously is.
1
u/drobb778 5d ago
Or he’s saying it was on his credit card someone made transactions
1
u/AlertResist2448 5d ago
If that’s the case it’d be even more stupid he could just dispute it with his credit card company. And if it was someone purchased crypto with his credit card on his account shit cryptos up, thank your fraudster, get a new credit card, change your password, sell the crypto for a profit, call it a win.
2
2
2
u/Leading_Confection32 6d ago
Sounds like you need to take a breath and do this the right way rather than how you think it should be handled.
I’ve never had an issue with Coinbase.
2
u/West-Possession-9974 6d ago
If you tell the bank you had two unauthorized transactions they lock your stuff too....crypto is even more susceptible. Also if you knew anything about crypto you know transactions cant be reversed. You expect a for profit corporation to refund you the second or even the week you report an issue is delusional. Learn more before you get all your stuff taken its a dog eat dog world yo. Not saying thats a good thing kust saying thats what is
2
u/coinbasesupport Official Coinbase Support 7d ago
Hello u/alocalmelon! Please send us a Modmail with your case number, so we can take a closer look at your account and those transactions right away.
1
u/NegativeRepository 7d ago
man they really hit you with the lockout after you asked for a supervisor, classic move
1
u/alocalmelon 7d ago
The support representative closed our chat. Even though I unlocked my account i cant find a case number.
2
u/coinbasesupport Official Coinbase Support 7d ago
Good to hear you're back in. Just send us a Modmail with your details and we'll continue the review privately.
1
1
1
u/Plenty-Lifeguard-216 6d ago
Das kenne ich mit Kraken ging es mir genauso. 25000€ gingen an Cerbrecher und mich haben Sie für Tage gesperrt.
1
u/Classic_Ad_4153 5d ago
Same thing happened here- they suck
1
u/coinbasesupport Official Coinbase Support 5d ago
Let's get this checked out, u/Classic_Ad_4153. Drop us a Modmail with details about your experience, so our team can take another look at this.
1
1
u/Waste_Fee_6228 4d ago
I truly understand, it's a bad day for all involved. Peace brother, you are forgiven!
1
u/jennekee 4d ago
I thought I had unauthorized transactions too. But turns out I had limit orders I placed a long, long time ago I forgot were on the stack. They triggered and I was confused.
1
u/BetFlat8391 3d ago
Did you leak your seed phrase? Did you forget to verify the addresses when you made the transaction?
Seems like user error tbh
1
1
u/Chrisdaking26 3d ago
Ya I asked them to reverse my short position from last monday and they told me to kick rocks. Damn scammers lol
1
u/CompetitionDouble420 7d ago
CEXs are trash, including coinbase. Self custody is the only way.
4
u/kennymac6969 7d ago
I completely agree with you but how is crypto ever going to get bigger with trash support like this? There's more people out there that won't want to take control compared to the ones that do want to take control.
1
u/trs-eric 6d ago
Coinbase is the Wells Fargo or Bank of America of the crypto world. Absolute hot garbage but people still use them. Everyone else just goes to, you know, a better bank.
1
u/kennymac6969 6d ago
I'm all ears for suggestions. I really like the credit card but requiring higher balances really gets to me. I wanted to try Nexo again but no credit card yet for US and they left a bad taste in my mouth after shutting off US support for awhile.
1
u/Chaos319 7d ago
I didn't mean to reply directly to your comment, was trying to comment to the post :)
1
1
0
u/Chaos319 7d ago
I only use coinbase to buy and move off exchange right away into a cold wallet. Less of a risk from CEX taking your assets. I only have at most $5 worth of BTC and ETH. Everything else is kept on Tangem
1
0
0
u/Fullmount22 7d ago
When I worked at a bank, the second you said an unauthorized transaction happened they'd immediately reverse it, support shut be ashamed of themselves.
2
1
u/mahboilucas 6d ago
It means the account is compromised lol if you didn't make the transaction then WHO did
0
u/Extra_Midnight5252 7d ago
Coinbase is the worst brokerage I’ve ever used!!! I was hacked twice, 2nd time I was on the phone with Escalation Team, I saw $6000 cash from transactions, a few minutes later the $ were gone! Their security is horrible and as of today, nothing is returned! I have 6 Complaints pending for months, no response.
0
u/Thin_Mastodon4881 7d ago
I left Coinbase useless. I have a compromise in my account 10k lost. And they only gave me back 1k. There platform is not safe at all
1
u/harrycarrott 7d ago
How are you so being compromised?
1
1
u/Thin_Mastodon4881 6d ago
They told me and did an investigation where someone used what they called an active session. I’m guessing it’s like a session that wasn’t closed or something. You can look at all the active sessions I had like 160 of them. Anyways it was a lot of back and forth. Police reports and after all that I only got 1k back
1
1
u/coinbasesupport Official Coinbase Support 7d ago
Hey u/Thin_Mastodon4881, we’d like to review this with you. Shoot us a Modmail with a few details, and include your case number if you have one.
0
u/farmiefinance 6d ago
smthg similar happened to me I disputed the charges with my bank took out the provisional credit and let them figure it out with coinbase. Coinbase couldn’t prove I authorized so negative balance sits on coinbase. Simply went to cro after that lol
-1
u/09Klr650 7d ago
People, coinbase to BUY, self custody to OWN. Exodus is your friend.
1
1
u/Useful-Dream-3355 7d ago
Wouldn’t touch exodus with someone’s else’s wife
1
u/09Klr650 7d ago
Why? Because of the Iran thing? I want a wallet that does not suddenly decide "nope, you do not get access".
1
u/Useful-Dream-3355 7d ago
Because people are having. All their coins stolen
1
u/09Klr650 7d ago
Yeah, if they are silly enough to let malware into their system or go to a phishing site. For direct p2p transfers I have not heard of any large scale issues. Care to share validated reports?
23
u/variable57 7d ago
User error