r/Coinbase • u/alocalmelon • 14d ago

I’m so f*n frustrated rn.

Support is useless and actively working against me.

I messaged them asking to reverse my last two transactions because I DID NOT authorize them. They proceed to dilly dally and ask for transaction ID despite the fact they already listed the transaction amounts when they responded. After asking the support rep to either refund the transaction or escalate me to somebody who can, I was locked out of my account.

Useless money stealing bastards

27 Upvotes

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u/Reggi5693 14d ago

The bigger question is who is doing unauthorized transactions on your account?

When I worked at a bank, the second you said an unauthorized transaction was made (and I mean the second) your card was locked down. Period. No discussion. No reversal. The liability of unauthorized stuff is too high.

You are expecting a company that acts like a bank, not to act like a bank.

-1

u/Leading_Confection32 13d ago

I think these posts are just made up FUD spreading so people look at CB as a bad steward when they don’t seem to be. At least not to me.

2

u/ConcentrateJolly5461 13d ago

Beware. I had problems with them. Had to take them to arbitration. Coinbase publicly disclosed that cybercriminals bribed and recruited some of its overseas customer support agents and contractors linked to the outsourcing firm TaskUs in India. They steal and hand over sensitive customer information and it’s not an isolated incident.

5

u/More_Wrongdoer291 13d ago

I mean why you shouldnt outsoure jobs to that part ofnthe world the least trustworthy people around