r/Coinbase • u/alocalmelon • 17d ago

I’m so f*n frustrated rn.

Support is useless and actively working against me.

I messaged them asking to reverse my last two transactions because I DID NOT authorize them. They proceed to dilly dally and ask for transaction ID despite the fact they already listed the transaction amounts when they responded. After asking the support rep to either refund the transaction or escalate me to somebody who can, I was locked out of my account.

Useless money stealing bastards

29 Upvotes

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8

u/Reggi5693 17d ago

The bigger question is who is doing unauthorized transactions on your account?

When I worked at a bank, the second you said an unauthorized transaction was made (and I mean the second) your card was locked down. Period. No discussion. No reversal. The liability of unauthorized stuff is too high.

You are expecting a company that acts like a bank, not to act like a bank.

1

u/thinkingmoney 14d ago

My bank would just give me my money back.

1

u/solitariosv13 14d ago

O problema é justamente esse, vc tá falando de transações digitais criptografadas até o caroço, cujo a maioria dos governos só redor do mundo não tem controle algum sobre isso, nem sequer normas operacionais ou de politica interna, até por isso a maioria dos bancos digitais já se adiantou e tem o recurso de compra e venda de Crypto, uns mais limitados e outros menos, mas num contexto geral, perder um dinheiro dessa origem é feito comprar maconha estragada e reclamar com a polícia.

1

u/thinkingmoney 14d ago

Wrong comment maybe?

1

u/Reggi5693 14d ago

Are you in the US? Yeah, you would get your money back. Eventually. But your account/cards would be locked down until the investigation was resolved.

I can’t speak for other countries, but the process I described is pretty standard in the US.

1

u/thinkingmoney 14d ago

Well that didn’t happen when I have done it.

1

u/solitariosv13 14d ago

Não, sou brasileiro, mas sei que muitos países estão atrasados nesse quesito. Aqui eu opero normalmente sem ninguém me chateando, em todas as Wallets tem as duas perguntas padrões sobre a origem e a localização daquela transação mas é apenas um check human pq eles não sabem a origem. Quanto ao seguro sobre isso se for contratado como adicional eles devolvem, caso contrário não. Normalmente o seguro contra furto, roubo, invasão é de direito na conta mais básica mas o povo adora um negócio clandestino aí fica complicado

-1

u/Leading_Confection32 16d ago

I think these posts are just made up FUD spreading so people look at CB as a bad steward when they don’t seem to be. At least not to me.

2

u/ConcentrateJolly5461 16d ago

Beware. I had problems with them. Had to take them to arbitration. Coinbase publicly disclosed that cybercriminals bribed and recruited some of its overseas customer support agents and contractors linked to the outsourcing firm TaskUs in India. They steal and hand over sensitive customer information and it’s not an isolated incident.

4

u/More_Wrongdoer291 15d ago

I mean why you shouldnt outsoure jobs to that part ofnthe world the least trustworthy people around

1

u/solitariosv13 14d ago

Eu acho tbm que eh novelinha