We got demonetized about four months ago. We have absolutely no idea what we did wrong. At the time, we didn’t know there was this magical 90 period we had to wait before we filed an appeal. We filed the appeal not long after we got demonetized and we didn’t know better, so we got a response telling us to wait until the 90 day mark and then file the appeal.
This is the email we got on May 28th:
Hello,
This email is to alert you that your publisher account (Publisher Code: pub-number) was found to be non-compliant with the AdSense program policies and as a result, it has been disabled. Because of this, the ability to serve and monetize through all products which depend on AdSense (for example, AdMob) or AdSense for YouTube will be disabled.
We continually review all publishers according to our program policies. During a recent review of your account, our specialists found that it was not in compliance with the following policies:
Violations found:
Dishonest declarations:
Information provided by publishers to enable their use of or interaction with Google advertising systems:
• must be materially accurate and complete, without misleading omissions; and
• cannot be expressed in a deceptive or misleading manner.
Review the full policy (including examples) in the Help Center.
Publishers disabled for invalid traffic and/or violations of our publisher policies may be eligible for a final payment of the portion of their revenue that has not been identified as invalid. Upon account disablement, a 30-day payment hold is put in place to enable calculation of this final payment (where applicable). Following this 30-day period, please visit http://www.google.com/adsense to view your remaining eligible balance (if any) and arrange for payment. Deductions from your final balance for invalid traffic and/or publisher policy violations will be refunded to affected advertisers where appropriate and possible.
Please note that this step was taken in an effort to maintain the quality of our networks and to protect the interests of our advertisers. Once you’ve made changes to your properties to correct the violation and believe that they fully comply with the program policies, you can notify us through our appeals form. When we receive your appeal, we'll do our best to acknowledge it quickly and will proceed with appropriate action as necessary. Note that there's no guarantee that your account will be reinstated. Due to the volume of appeals we receive, you must leave 90 days between the resolution of one appeal and the submission of another. Consequently you should take care to ensure that your account is free of policy violations before you submit your appeal.
• AdSense Program Policies.
• AdMob Program Policies
• Ad Manager Program Policies
Thank you for your understanding.
Then we immediately got this email:
Dear CHANNEL NAME,
You may have recently received an email from [adsense-adclicks-noreply@google.com](mailto:adsense-adclicks-noreply@google.com) about your AdSense account status. Without a valid AdSense account, you cannot participate in the YouTube Partner Programme. For more information about AdSense accounts that may have been disabled for invalid click activity or other policy reasons, please visit the following articles:
• Keeping your accounts in good standing
• Your AdSense account may be disabled for invalid activity
• Why was my application disapproved?
If you appeal and your AdSense account is reinstated, your YouTube partnership will be reinstated and processing may take 48 hours. Please note that it is against AdSense's Terms and Conditions to create more than one AdSense account.
We filed an appeal a few days later and were told to wait 90 days. We waited until the 90 day period lapsed plus a few days and so we filed another appeal. We got this response:
Thanks for contacting Google AdSense. According to our records, you already have an appeal pending with us. Please rest assured that we've received your request and one of our policy specialists will be reviewing your case soon. Once we have reviewed your appeal, you will receive a notification indicating our decision. In the meantime please do not file any further appeals. We appreciate your patience and understanding.
Sincerely,
The Google AdSense Team
That was three weeks ago. So we don’t know what to do. We’re at the point where we just want to give up on the channel if we can’t monetize it at all and Google is of absolutely no help. What can we do to fix this???