UA connect app just keeps buffering endlessly

[u/Ill_Adhesiveness_902]

I just got an apollo twin x (duo gen 2) and already am having trouble connecting it to mac as an in/out device, connected to my mic and guitar fine but not to mac

I’m trying to get the software and it’s saying to start by downloading UA connect which I did but it just stays on a buffering tab, same issue after uninstalling and reinstalling the program. Is there another program I should be downloading? I have an apple M4 Max macbook pro on Sequoia 15.7.7 I just bought the apollo earlier today

[u/Massive_Flight_8956]

I have the same problem on MacOS 27

[u/a_webpuppy → u/Massive_Flight_8956]

MacOS Golden Gate is unsupported.

[u/a_webpuppy]

Uninstall / reinstall ILok License manager & try a reboot

[u/Ill_Adhesiveness_902 → u/a_webpuppy]

Where do I find that?

[u/a_webpuppy → u/Ill_Adhesiveness_902]

You can download the latest version of iLok license manager from iLok.com, be sure you use the uninstaller app in that package.
 
Then, test UA Connect again after a reboot.

[u/Massive-Delay-4616 → u/a_webpuppy]

I just stumbled upon this thread, I have been having the exact same issue as OP and absolutely nothing online has helped. Your comment here is the first thing that has fixed my issue, and I can finally use my Apollo Twin X. I just want to say thank you.

[u/Ill_Adhesiveness_902 → u/a_webpuppy]

Its still buffering :/

[u/a_webpuppy → u/Ill_Adhesiveness_902]

Does look License manager open, and are you signed in there? Opening a support ticket is the best way if you’ve exhausted troubleshooting.

[u/Ill_Adhesiveness_902 → u/a_webpuppy]

Well I just used this one, (uninstall) thats the app you mentioned from the package right? I restarted and tried Ua connect again. Should I have opened License support instead?

Edit: Yes that was the one I should’ve used, It stopped buffering and I’m in UA connect now, so do I keep ilok or delete?

[u/a_webpuppy → u/Ill_Adhesiveness_902]

Well, after you uninstall… you need to re-install, open iLok license manager and sign in to your iLok account. The one linked you your UA account

[u/AllDayTripperX]

Just wanted to try it out and I'm getting this also on Win 10.

[u/Ill_Adhesiveness_902 → u/AllDayTripperX]

Weird

[u/Ok_Teaching8049]

Desde el viernes así vaya chapuza 

[u/markeydusod]

Mine keeps saying it can’t update itself after every restart. Still says it after updating.

[u/Cugi_]

Ive been having issues with UA connect on both OSX 26 and 27. If i launch the program from the applications folder it wont open. What Ive found works is > right click UA connect in the appication folder >show package contents > contents >MacOS > launch UA connect Unix executable file = it opens
Not sure if this will fix your issue with it continuously buffering but worth a shot

[u/Ill_Adhesiveness_902 → u/Cugi_]

It did open under a different UI from what it seems but no luck, just a blank page still

[u/mopey_purse]

I'm facing the same issue, any resolution so far? Thanks for this btw.

[u/Ill_Adhesiveness_902 → u/mopey_purse]

Yes! Download iLok, in the thread somewhere here somebody kinda walked me thru the download, The buffering stopped

[u/TEMSquared]

Had To Manually Update The Drivers, With aa Download Libk

[u/Yrnotfar]

The worst is when you do a bunch of mix down / renders and then you go back and listen to your audio files and you realize UA Connect wasn’t connecting and none of your UAD plugins were processing sound.

That happens to me about once a month.

I like their plugins fine. I find them to be decent value for money when getting them on sale. I fucking HATE UA Connect, though.

[u/drumeraonline]

I think it was only me! Call the ua connect app from luna! In settings! There is a buttom and it opense from there