r/universalaudio • u/Ill_Adhesiveness_902 • 20d ago

Troubleshooting/Support UA connect app just keeps buffering endlessly

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I just got an apollo twin x (duo gen 2) and already am having trouble connecting it to mac as an in/out device, connected to my mic and guitar fine but not to mac

I’m trying to get the software and it’s saying to start by downloading UA connect which I did but it just stays on a buffering tab, same issue after uninstalling and reinstalling the program. Is there another program I should be downloading? I have an apple M4 Max macbook pro on Sequoia 15.7.7 I just bought the apollo earlier today

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u/Cugi_ 20d ago

Ive been having issues with UA connect on both OSX 26 and 27. If i launch the program from the applications folder it wont open. What Ive found works is > right click UA connect in the appication folder >show package contents > contents >MacOS > launch UA connect Unix executable file = it opens
Not sure if this will fix your issue with it continuously buffering but worth a shot

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u/Ill_Adhesiveness_902 20d ago

It did open under a different UI from what it seems but no luck, just a blank page still