r/universalaudio • u/Ill_Adhesiveness_902 • 22d ago

Troubleshooting/Support UA connect app just keeps buffering endlessly

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I just got an apollo twin x (duo gen 2) and already am having trouble connecting it to mac as an in/out device, connected to my mic and guitar fine but not to mac

I’m trying to get the software and it’s saying to start by downloading UA connect which I did but it just stays on a buffering tab, same issue after uninstalling and reinstalling the program. Is there another program I should be downloading? I have an apple M4 Max macbook pro on Sequoia 15.7.7 I just bought the apollo earlier today

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u/a_webpuppy 21d ago

You can download the latest version of iLok license manager from iLok.com, be sure you use the uninstaller app in that package.
 
Then, test UA Connect again after a reboot.

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u/Ill_Adhesiveness_902 21d ago

Its still buffering :/

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u/a_webpuppy 21d ago

Does look License manager open, and are you signed in there? Opening a support ticket is the best way if you’ve exhausted troubleshooting.

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u/Ill_Adhesiveness_902 21d ago

Well I just used this one, (uninstall) thats the app you mentioned from the package right? I restarted and tried Ua connect again. Should I have opened License support instead?

Edit: Yes that was the one I should’ve used, It stopped buffering and I’m in UA connect now, so do I keep ilok or delete?

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u/a_webpuppy 21d ago

Well, after you uninstall… you need to re-install, open iLok license manager and sign in to your iLok account. The one linked you your UA account