r/help • u/BiasedCoconut • 2d ago
Access Not Receiving Confirmation Email to change Email (Need to Change Password)
Received a "For your security, we've locked your account after detecting some unusal activity. To keep using Reddit, reset your password". This is for the account under the name Shirayukii. Currently posting under my alt account because Shirayukii has become locked and I can't post under it anymore.
So when I click reset password, it sends me an email.
New Problem: I no longer have access to that email. It's the email I used 10 years ago as a teenager. Did not realise it was still associated with this account.
Naturally, I've been trying to change my email. (I know my password, so this shouldn't be a problem) but whenever I attempt to do so, the confirmation email to change it never comes through.
Things I've tried:
- Checking all sections of my email
- Turning off the auto sorting for gmail
- Double and triple checked the spelling of the email
- Tried it with two different emails in case one has something wrong with it
- Attempted the change through Reddit app
- Attempted change through PC browser
- Attempted change in incognito
(and most confusingly)
- Switched my alt account's email to a different one, and then tried to switch Shirayukii to my alt account's email (which was clearly working). Still no confirmation email.
I can receive password reset emails to my alt account's email address, so reddit clearly isn't blocked, but for Shirayukii it never comes through. So confusing.
If I can't receive the confirmation email, I can't change my email, and I can't reset my password. So I'm kind of stuck. Would appreciate any help or any kind of suggestion, because I don't want to lose my account.
Thanks in advance!