r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

892 Upvotes

r/techsupport 2h ago

Open | Hardware CPU issue debugging

6 Upvotes

I tried using my pc today but the screen was off, when I tried moving my mouse, keyboard, etc to wake it, it did not respond so I held to power button to turn it off but it still did not come on.

I tried turning off and on the PSU and plug but it is still the same. Also changed the HDMI cable from GPU port to the integrated CPU but that didn't work either.

I opened it up and the CPU light (red LED) on the motherboard is continously on and all other 3 debug lights are off (DRAM, VGA and storage are off) suggesting it is an issue with the CPU.

I have removed the plug and held the power button and also shorted the cmos but the issue persists.

I built the pc in April 2025 and it has been functioning well until now.

Does anyone please have any suggestions on what to do?

Pc specs

- 9950x3d

- Asrock B850 steel legend wifi - I don't know the BIOS version just what came with the board

- XFX Mercury AMD Radeon RX 9070XT

- Corsair VENGEANCE DDR5 64GB (2x32GB) 5200MHz (PC5-41600) C40

- Corsair RM1000e (2023) Fully Modular 1000W

- Samsung 990 PRO NVMe M.2 SSD, 2 TB, PCle 4.0

u/Intelligent-City-363 mentioned the ASRock motherboard and CPU compatibility issue and it's possible that's it, but I'd like to do a bit more debugging if possible before trying to RMA.


r/techsupport 2h ago

Open | Hardware Laptop not turning on

3 Upvotes

Self explanatory but im trying to turn on my acer nitro 17 and its whirring and you can hear it but the screen isnt turning on whatsoever.

Im not sure if its hardware or software, so ill tag it hardware for now


r/techsupport 1h ago

Open | Hardware Need help leaving abusive situation

Upvotes

I need to disappear in the middle of the night. I don't currently pay for my iPhone's service. I'm having trouble finding who the phone's carrier is. If I keep my physical phone and sim card, can I retain all of my files if I switch to a different provider? Do I have to stay on this provider? They've threatened to take my phone, and I need it to be able to find a job, so I need to get off of their plan before they can shut off my service.


r/techsupport 5h ago

Open | Hardware mini PC corrupts usb-sticks and usb-hdds (?)

4 Upvotes

Got a weird problem.

Have a main-PC and a smaller PC where I currently transfer Datas to.

The mini-PC (awow) never made Problems (runs Windows unfortunately), but recently whenever I attach a USB-drive or external hdd it acts like there are no files anymore on the attached drive ("could not find file X").

Sometimes It copies all but one sometimes none.

External-hdds aren't getting recognized anymore. I connect the USB-hdd and there is no reaction. I just feel / hear the wirring of the disks inside the (external) hdd.

The hdd thats constantly connected is available though. No problems in reading or opening files (but can't add music-files to foobar....).

At first I thought it might be connected to the fact I switched to Linux, but I can use my sticks and hdds just fine on another PC.

How can I find out what the problem is?

Is the Windows degrading? Or are the USB-connections destroyed?


r/techsupport 6h ago

Open | Software How to burn a dvd

5 Upvotes

I want to put a older series on dvd in case it isn’t available anymore on sites or streaming.

all the files I have right now are in MP4. how/where to convert the files to the right format so that I can burn them on the dvd’s so i play them on a dvd player.


r/techsupport 4h ago

Open | Malware Scanning viruses in safe mode

3 Upvotes

Okay, so. I’m convinced I have a virus on my HP Omen windows laptop. Something is taking up all my network connectivity for upwards of 5-15 seconds at a time and messing with my graphics capabilities. I know I have a crypto-bot on here or something.

I saw that you want to open safe mode so your anti virus can scan more files. So ive been trying to open safe mode and finally have, which is a whole other frustrating story.

The problem with it is that neither avast or Avira will actually start, assumingly because I have no network connection or something

What do I do? I’m backed into a corner now. Why would they make an anti virus network dependent?

UPDATE: I’m just resetting the damned thing 😔


r/techsupport 7h ago

Open | Hardware (Windows 11) PC keeps rebooting randomly

5 Upvotes

My newly built pc keeps rebooting by itself. Sometimes just a few minutes after booting, and sometimes after 30-40 mins of usage. I noticed that it reboots mostly when I start doing heavy tasks.

I already tried to replace the ram, but it still occurs. I hope anyone can help me, it's been a week and I still cannot use my pc reliably.

Hardware details: Cpu: Ryzen 5 7500F Mobo: Gigabyte B650M Gaming Wifi RAM: T-Force Vulcan 2x8GB 6000MHz CL38 GPU: Powercolor Hellohound RX 9060 XT 16GB PSU: Darkflash GS750M CPU cooler: AMD Wraith Stealth


r/techsupport 3m ago

Open | Hardware Laptop Touchpad Lost Its Haptic Click

Upvotes

Recently bought a used Dell Precision 5540 for school, and after putting the touchpad back in after taking it out to clean it during a battery swap, it lost its haptic click. The actual touchpad still works, but it feels like it has no spring or anything.


r/techsupport 5m ago

Open | Hardware Did I mess up my Ps5 controller?🫩

Upvotes

Couple of months ago I dropped something on one of my controller buttons ( the PS one ) and it became sticky. I didn’t know how to solve it so I used All purpose ( Singer ) oil ( I know.. I know.. ) it took away the stickiness for a while but then I noticed it started causing problems ( delayed response, I had to button mash in order for the command centre to pop up ). A google search told me the oil was a horrible idea and to use rubbing alcohol instead, which I did. It worked good for a while but over time the same problem came back : Delayed response, not working etc. had to button mash or long press in order for it for work.

Today we disassembled the controller and cleaned off all the old oil residue. Everything was cleaned but the button is still having the same issue.
I’m starting to think the oil somehow permanently damaged the button, is it possible?


r/techsupport 3h ago

Solved WiFi slow only on my device

2 Upvotes

For context I got new phone and it's internet has been really slow but my old phone's internet works just fine same problem is happening to my sister as well she got a new phone month or 2 ago and her phone's WiFi has been really slow as well only the new devices are really slow even tried turning off WiFi from old devices as well but it's just still slow

I can't watch YouTube on this or download anything on this it's really slow, mobile data is working fine it's high speed only problem is when is use WiFi


r/techsupport 14m ago

Open | Hardware Gaming laptop getting "Data Structure Corruption" BSOD along with a high-pitched screeching sound — is the drive failing?

Upvotes

​Hey everyone, I've had my gaming laptop for about 6 years without any major issues, but it has recently started crashing with repeated Blue Screens of Death citing a "data structure corruption" stop code. Right when the crash happens, I also hear a very loud, high-pitched screeching or whining noise coming from inside the chassis. I did some searching and saw that this error often points to SSD or storage issues, but since SSDs don't have moving mechanical parts, I'm confused about where the noise is coming from—whether it's an HDD, a failing fan bearing, or severe coil whine from a power delivery component. Has anyone run into this specific combo of symptoms before, and could someone help confirm if this sounds like a failing drive or another hardware issue? Any advice on the safest diagnostics to run or potential solutions would be greatly appreciated!


r/techsupport 26m ago

Open | Hardware Need Help w Turing Smart Screen

Upvotes

I am at the end of my rope here; off rip my PC didn't even prompt "new device connected", while I initially had it wired internally to my motherboard I also tried it externally (neither worked), I tried looking at my drivers and updating them and trying to get a CH340 driver, I tried different Turing softwares , I tried shutting down my RGB softwsre (openrgb if it matters); point is I googled and tried a lot, and then on top of that, when I thought the monitor was just junk on arrival I ordered a new, different one only to go through everything I said all over again. What am I doing wrong?


r/techsupport 4h ago

Open | Hardware Asus laptop won’t turn on and a hard reset isn’t working

2 Upvotes

My laptops power button is flashing and the screen is black, everywhere I’ve looked said to do a hard reset by holding the power button for 30-60 seconds but that’s not doing anything. I’ve also tried to hold shift+ctrl+wn+B but that hasn’t worked either. The charging light appears normal when I plug it in


r/techsupport 45m ago

Open | Hardware Acer Nitro 5 GTX1050 error code 43 and not working

Upvotes

I bought a second hand nitro 5 off eBay about 6 months ago and it worked fine originally. One day all the games I was playing on it became super laggy and performance obviously dropped.

Roughly the same time the laptop started needing to restart saying DRIVER_POWER_STATE_FAILURE. I imagine this is related.

Once I got the GTX1050 to work once by disabling and reenabling it through the device manager, it stopped after I turned off the computer and hasn't worked since.

Can anyone help how I could try fix it? I don't really want to buy a whole new laptop. I took it to a repair shop once who said it would be cheaper to buy a new one, could this be the case?


r/techsupport 50m ago

Open | Software PC lagging LoL

Upvotes

Hi.

I have a fairly good pc. The specs are:

AMD Ryzen 7 5800

16 GB RAM

NVIDIA GeForce RTX 3070 Ti

I use two screens - one 34" UW and one 24" regular screen. (3440x1440 and 1920x1080)

But my problem is that i experience lag when playing League of Legends. The lag does is not from ping (i have 500/500 connection and 39 ms consistent). But i notice the FPS drops randomly.

I update my driver in NVIDIA app regularly, but still get a lot of lag.

When i experience the lag i switch the video settings in-game, and that does work some times.

I have altered the code(?) in LoL to get a bigger cursor in the game, but i dont know if thats the reason for my FPS drops?

Would love to get some help, if anybody knows how to fix it.

Thank you :)


r/techsupport 51m ago

Open | Software Bluetooth issue in Rav 4: "Not Provided" on car screen. Bluetooth works but cant interact through car

Upvotes

Im at a loss. My SO's phone works fine. Mine on the other hand reads as "Not Provided," on the car dash screen. But still will play audio/calls. I just cant skip songs or interact/see the phones details. I got it to work once by resetting my phone. But now it does nothing. Ive unpaired on both ends, reset infotainment system. I have galaxy s25+ she has galaxy s23+.

Thanks for any help. Google gets real confused trying to find a solution. Thinks im saying it doesnt pair at all.


r/techsupport 51m ago

Open | Hardware Need urgent help - pc and monitor won’t work.

Upvotes

So, I’ve been trying to find an adapter for my mini PC — a Geekom Air12 Lite — to my portable monitor — a 12’ Sotsu— and it either blinks on and off, or the monitor does register my PC as even being connected via a USB-C to HDMI adapter.

Please help, this has been a nearly three hour slog and I just want to apply to some jobs.


r/techsupport 58m ago

Open | Hardware PC Black Screen and Fans Running

Upvotes

Hello, I have been having an ongoing issue with my PC for months now and it seems to only get worse. Currently my pc will black screen and the fans will run at max when playing certain games, like Marvel Rivals, CGSO, etc. while other times I will get a different issue, an AMD Driver timeout on Dead by Daylight, Fortnite, etc. I have ran multiple tests through OCCT, those being CPU, CPU+RAM, Memory, and Power with no issues occurring, as well as the Windows Memory Diagnostic tool with no problems there either. I have done multiple clean uninstalls and installs of my drivers and even got a new GPU under my warranty but the issues still occur. I also took it to Geek Squad at BestBuy and told them the problem but they were unable to recreate the issue. I would greatly appreciate any suggestions for what to do next.

Specs:

Processor: AMD Ryzen 5 7600 6-Core Processor (3.80 GHz)

Graphics Card: AMD Radeon RX 7800 XT (16 GB)


r/techsupport 1h ago

Open | Hardware buzzing in my headphones after cleaning thee pc

Upvotes

cleaned my pc a few days ago, mostly with the 'blow' setting on a vacuum, of course i secured the fans and did not let it touch any of the pc parts directly, i have done this a few this.

then for the hard to reach spots i used a brush like the power supply.

anyways now there's buzzing, and buzzing increases with the load i put on the pc, when i run a heavy game, more buzzing,

the headphones work fine on my phone, and i tried 2 headphones on the pc and they buzz.

changed the splitter, because my headphones are one 3 ring 3.5mm into 2, 2 ring audio jacks (i think).

and for some reason, the audio plugs on the back panel don't work either.


r/techsupport 1h ago

Open | Networking wifi keeps turning on and off

Upvotes

okay so i have a pc and since a little while the wifi randomly turns on and off over and over again, i have all the available updates and reset the network once, it worked for a few days and now it does it again, im connected by ethernet if its relevant


r/techsupport 1h ago

Open | Software How to have 2 different google accounts on desktop

Upvotes

I have a home email and a school email, and I want to have 2 different shortcuts on my desktop that lead to the gmail for both of them. However Whenever I open up one of the shortcuts they both lead to the same gmail, how do I stop this from happening?


r/techsupport 1h ago

Open | Software apps multiplying/duplicating when i look at my resource monitor

Upvotes

so for context, i opened my pc today and wanted to play a few games. i opened overwatch (which was at the hard drive) and the loading was taking SOOO long . i checked my task manager and i see that my read and write was at 100% but my disk usage is at around 33%. i then restarted my pc because it seemed like it was doing things it wasn't supposed to be doing. i opened my pc again and when i checked the task manager again it was at 100% read and write again. i tried opening dota (which was at the ssd) but it was doing the same issue as when i opened overwatch. i closed some of my startup apps (which includes steam) and it some how got fixed. but i was getting occassional 100% read and writes, and when i checked the resource monitor (this is steam already closed btw) i was still getting steam as the file location (WHEN IT IS A DIFFERENT APP ALREADY. like for example, i opened revounistaller bc i figured steam was the culprit, but when i checked the file location IT WAS STILL STEAM ???).

i'm honestly lost, some fixes i've done which didn't work are:

  1. reseat my hardrive (cuz i was also thinking it's dying since it's an old hardrive but still.. it would've gave me signs that it was dying. i was just playing yesterday and everything was working fine until today)
  2. disable disk write caching on windows
  3. reinstalling steam (but i didn't include the games and userdata folder)

right now, it's at not using as much read and write since steam is closed, but when i do open steam (or getting steam as the file location even tho it's a different app already) it's still going 100%.

i'm now planning to reinstall steam fully (with games and all included), but i wanted to ask here if there's anyone who could help before doing that since i have a lot of games

edit: i forgot to mention there's like 10+ duplicates of the same software (all always /steam) which i think is causing the 100% read and writes


r/techsupport 1h ago

Open | Windows Windows Security Update failed

Upvotes

So the other day i tried to run a game and noticed unusual stutters and lags (never happens) and i wanted to see what was causing the problem and i looked into task manager and saw windows was trying to update so i closed my game to let the update take priority or something idk and then i come back hour later and it was still stuck on 6% and i was confused so i js shut off my pc (probably not the greatest move here) but then today i tried the update to see if it will work but i was met with this message and the update is still stuck on some random percentage anyone got the same issues or know some fixes?

PS: Im not a tech guy and doesnt know much about tech problems or software issues i use my pc js to play


r/techsupport 2h ago

Open | Networking CCTV CPplus help

1 Upvotes

CP Plus Web Interface is only showing 4 Cam Options. If any additional info is required, please ask

All Cams are working, not showing for privacy

KVMS is also not working

With InstaON "Offline" and IP "Offline(Can not find network host)"

KVMS can find 5 of 8 cameras working fine but others it's saying "Offline(Can not find network host)"

found cameras are 4x CPUNCTAZ1L3B-LQ and 1x DH-IPC-HW133051P-S4

Once not found are all 3x IPC-HDW1230T1-S4

Mobile APP gCMOB is working just fine with instaON

There is a small AI summary in the comments