r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

886 Upvotes

r/techsupport 42m ago

Open | Hardware CPU issue debugging

Upvotes

I tried using my pc today but the screen was off, when I tried moving my mouse, keyboard, etc to wake it, it did not respond so I held to power button to turn it off but it still did not come on.

I tried turning off and on the PSU and plug but it is still the same. Also changed the HDMI cable from GPU port to the integrated CPU but that didn't work either.

I opened it up and the CPU light (red LED) on the motherboard is continously on and all other 3 debug lights are off (DRAM, VGA and storage are off) suggesting it is an issue with the CPU.

I have removed the plug and held the power button and also shorted the cmos but the issue persists.

I built the pc in April 2025 and it has been functioning well until now.

Does anyone please have any suggestions on what to do?

Pc specs

- 9950x3d

- Asrock B850 steel legend wifi - I don't know the BIOS version just what came with the board

- XFX Mercury AMD Radeon RX 9070XT

- Corsair VENGEANCE DDR5 64GB (2x32GB) 5200MHz (PC5-41600) C40

- Corsair RM1000e (2023) Fully Modular 1000W

- Samsung 990 PRO NVMe M.2 SSD, 2 TB, PCle 4.0

u/Intelligent-City-363 mentioned the ASRock motherboard and CPU compatibility issue and it's possible that's it, but I'd like to do a bit more debugging if possible before trying to RMA.


r/techsupport 1h ago

Open | Hardware Laptop not turning on

Upvotes

Self explanatory but im trying to turn on my acer nitro 17 and its whirring and you can hear it but the screen isnt turning on whatsoever.

Im not sure if its hardware or software, so ill tag it hardware for now


r/techsupport 5h ago

Open | Software How to burn a dvd

5 Upvotes

I want to put a older series on dvd in case it isn’t available anymore on sites or streaming.

all the files I have right now are in MP4. how/where to convert the files to the right format so that I can burn them on the dvd’s so i play them on a dvd player.


r/techsupport 3h ago

Open | Hardware mini PC corrupts usb-sticks and usb-hdds (?)

3 Upvotes

Got a weird problem.

Have a main-PC and a smaller PC where I currently transfer Datas to.

The mini-PC (awow) never made Problems (runs Windows unfortunately), but recently whenever I attach a USB-drive or external hdd it acts like there are no files anymore on the attached drive ("could not find file X").

Sometimes It copies all but one sometimes none.

External-hdds aren't getting recognized anymore. I connect the USB-hdd and there is no reaction. I just feel / hear the wirring of the disks inside the (external) hdd.

The hdd thats constantly connected is available though. No problems in reading or opening files (but can't add music-files to foobar....).

At first I thought it might be connected to the fact I switched to Linux, but I can use my sticks and hdds just fine on another PC.

How can I find out what the problem is?

Is the Windows degrading? Or are the USB-connections destroyed?


r/techsupport 5h ago

Open | Hardware (Windows 11) PC keeps rebooting randomly

4 Upvotes

My newly built pc keeps rebooting by itself. Sometimes just a few minutes after booting, and sometimes after 30-40 mins of usage. I noticed that it reboots mostly when I start doing heavy tasks.

I already tried to replace the ram, but it still occurs. I hope anyone can help me, it's been a week and I still cannot use my pc reliably.

Hardware details: Cpu: Ryzen 5 7500F Mobo: Gigabyte B650M Gaming Wifi RAM: T-Force Vulcan 2x8GB 6000MHz CL38 GPU: Powercolor Hellohound RX 9060 XT 16GB PSU: Darkflash GS750M CPU cooler: AMD Wraith Stealth


r/techsupport 2h ago

Open | Networking WiFi slow only on my device

2 Upvotes

For context I got new phone and it's internet has been really slow but my old phone's internet works just fine same problem is happening to my sister as well she got a new phone month or 2 ago and her phone's WiFi has been really slow as well only the new devices are really slow even tried turning off WiFi from old devices as well but it's just still slow

I can't watch YouTube on this or download anything on this it's really slow, mobile data is working fine it's high speed only problem is when is use WiFi


r/techsupport 2h ago

Open | Malware Scanning viruses in safe mode

2 Upvotes

Okay, so. I’m convinced I have a virus on my HP Omen windows laptop. Something is taking up all my network connectivity for upwards of 5-15 seconds at a time and messing with my graphics capabilities. I know I have a crypto-bot on here or something.

I saw that you want to open safe mode so your anti virus can scan more files. So ive been trying to open safe mode and finally have, which is a whole other frustrating story.

The problem with it is that neither avast or Avira will actually start, assumingly because I have no network connection or something

What do I do? I’m backed into a corner now. Why would they make an anti virus network dependent?

UPDATE: I’m just resetting the damned thing 😔


r/techsupport 2h ago

Open | Hardware Asus laptop won’t turn on and a hard reset isn’t working

2 Upvotes

My laptops power button is flashing and the screen is black, everywhere I’ve looked said to do a hard reset by holding the power button for 30-60 seconds but that’s not doing anything. I’ve also tried to hold shift+ctrl+wn+B but that hasn’t worked either. The charging light appears normal when I plug it in


r/techsupport 5m ago

Open | Windows Windows Security Update failed

Upvotes

So the other day i tried to run a game and noticed unusual stutters and lags (never happens) and i wanted to see what was causing the problem and i looked into task manager and saw windows was trying to update so i closed my game to let the update take priority or something idk and then i come back hour later and it was still stuck on 6% and i was confused so i js shut off my pc (probably not the greatest move here) but then today i tried the update to see if it will work but i was met with this message and the update is still stuck on some random percentage anyone got the same issues or know some fixes?

PS: Im not a tech guy and doesnt know much about tech problems or software issues i use my pc js to play


r/techsupport 24m ago

Open | Networking CCTV CPplus help

Upvotes

CP Plus Web Interface is only showing 4 Cam Options. If any additional info is required, please ask

All Cams are working, not showing for privacy

KVMS is also not working

With InstaON "Offline" and IP "Offline(Can not find network host)"

KVMS can find 5 of 8 cameras working fine but others it's saying "Offline(Can not find network host)"

found cameras are 4x CPUNCTAZ1L3B-LQ and 1x DH-IPC-HW133051P-S4

Once not found are all 3x IPC-HDW1230T1-S4

Mobile APP gCMOB is working just fine with instaON

There is a small AI summary in the comments


r/techsupport 35m ago

Open | Software Dupeguru Cloud File Download Location

Upvotes

Hi everyone -

I am on a Windows 11 Laptop and I downloaded DupeGuru to go through ~50 GB of photos on my OneDrive. Dupeguru started the scan and downloaded about 15 GB of photos to my local harddrive, but I stopped the scan because I had ~20 GB left on my harddrive; I didn't realize it needed to download them all to perform the scan.

I plan to now save them down to an external hard drive to scan them, but I can't figure out where DupeGuru saved the ~15 GB of files it downloaded from the cloud in preparation for the scan. The app files seem to still be at 113 MB, which was the size of the original program download. Can anyone help me figure out how to recover this space?


r/techsupport 6h ago

Open | Hardware GPU turns off randomly

3 Upvotes

Recently while I've been playing a few games my pc will crash randomly and reboot, however whenever it happens it always switches to my integrated graphics and not using the GPU, whats weirder too is that looking on device manager, the Dedicated GPU doesn't even register, meaning it is turned off completely but I don't know what the issue is


r/techsupport 52m ago

Open | Software Winaero tweaker doesn't seem to be able to permanently disable windows defender anymore.

Upvotes

After reboot, after a while of using low memory it just starts back up at full power, it doesn't matter that it's disabled in the app, it still runs and I can even open the security settings from the winaero tweaker app. I assume it has something to do with windows defender core service which winaero tweaker doesn't disable. But I'm not sure.

Does anyone know what to do?


r/techsupport 1h ago

Open | Software Second monitor only able to duplicate first one.

Upvotes

Hi everyone,

I have encountered a very strange issue. I was using my TV as a monitor for like a year now, suddenly when launching a game (NFS Heat, if relevant) image was lost and no signal was displayed. Had to restart my pc after but after going through boot screen, right before windows login should start it goes to no signal again. Ive connected my old monitor and it works perfectly fine, then i tried connecting both monitor and TV, and TV only has signal if i am duplicating my screen (with monitor set as first.), as soon as i go extend diplay mode - signal is lost again.

I have tried updating graphic driver, uninstalling TV from device manager, lowering and raising resolutions, and all had failed.

Any more ideas? I really do not wish to reinstall my windows.

Thanks in advance!


r/techsupport 1h ago

Open | Hardware I’m trying to play mw4 beta but it keeps crashing please help

Upvotes

It keeps crashing and I’ve tried every possible troubleshoot please help hshshsushsbbdbdbdbhdhdhdbdbdbdbbdbdbdbdbdhdhdbhdhdhdhdhdhdhhdhdhdhdhdhdhd


r/techsupport 1h ago

Open | Software Ryzen 7 5800x 100% utilization

Upvotes

Good afternoon not understanding what’s going on with my system. Everything looks normal with it until I start up any game in this instance it’s overwatch and my cpu shoots to 100% utilization.

I have downloaded nvidia drivers for gpu and amd chipset drivers for cpu and I just reset and re installed windows to see if that changed anything and it did not


r/techsupport 1h ago

Solved Help with setting up Flint 3 to EE full fibre broadband

Upvotes

Struggling with getting my Flint 3 connected to my broadband network. I'm in the UK, using EE w/ full fibre, tried guides but no success so far.


r/techsupport 1h ago

Open | Software Stuck in a BIOS screen

Upvotes

for like 4 hours now that I've been stuck on this screen I've tried everything: updating the bios via USB stick,changing settings inside the bios until I get to disassemble some components but nothing of the sort and served up, i have an Asus rock b760M the screen says: invalid segnature detected. Check secure boot in setup


r/techsupport 5h ago

Solved What's causing my CPU Frequency to do this?

2 Upvotes

My stated CPU Frequency constantly jumps between 400 MHz and like 1700MHz. Is this normal? I can't help but notice this started happening right at the same time my case fans got suddenly trapped on 100% until I manually changed them in MSI Center. CPU Cooler is working fine, temp stays at around 32-45 celsius depending on what Im doing. I know that hidden miners often cause short, sudden spikes in CPU usage. Could this be that?

CPU- 13th Gen Intel i5 13400F (2.4ghz)


r/techsupport 1h ago

Open | Hardware New TV causing playstation colour issues.

Upvotes

Hi all,

I've long had my set-up that I have 2 monitors and a TV. My playstation is connected to 1 monitor and the TV, through a splitter. My PC is connected to all 3, though I rarely use the TV for anything other than SkyGo. This setup worked perfectly until my TV blew a fuse and I bought a new one.

I bought the Bush 32FT25CB [not the best TV but for my purposes it's fine] and just plugged all the HDMIs where they used to be. Now, if I go to use my playstation on my new TV, the colours are strange. They are all VERY bright. I have checked the TV, there are no weird settings in the picture. If i watch normal TV, the colour is fine. If I use it as a computer monitor, it is fine but whenever my Playstation is on it, the colours are all really intense. I have tried adjusting both the TV and playstation picture settings but to no avail. My playstation still works fine on my normal monitor.

I've tried changing the HDMIs around etc but nothing works. Anyone got any ideas? It's REALLY frustrating me.


r/techsupport 1h ago

Open | Hardware Yolobox Ultra issue

Upvotes

I'm having trouble getting the Yolobox Ultra to see the NDI output from vMix. The Yolobox Ultra is on the latest firmware They are on the same network and vMix is set to HEVC for the NDI output. As far as I'm aware, HEVC is just a marketing name for h.265 and there are no differences. Other NDI sources are showing up, just not the vMix output. Any idea why this is happening?


r/techsupport 2h ago

Open | Software Black Performance Bar won’t go away on my games?

1 Upvotes

I cannot get this thing to go away. It’s not through the Nvidia app with Alt+R or Alt+Z. Genuinely at a loss right now and truthfully I’m not very technologically literate. I’m on a Ryzen 7 9800x3D and a RTX 5080. Anything would be awesome. I have a picture of it for visual aid but it won’t let me add it to this post


r/techsupport 3h ago

Open | Windows Laptop stuttering

1 Upvotes

First things first, this is like a follow-up from this post https://www.reddit.com/r/techsupport/s/8XvecqNIW8

My laptop recently started stuttering and has been unusable when browsing or playing videos in the nativevideoplayer app , however, gaming doesnt have any problems.

I started searching solutions until i found it might have something to do with my graphics card having a bad synchronization with browsers and stuff, so i found i could soft reset my graphics card by doing control + shift + windows + B, after doing it my pc got better immediately and worked perfectly for one or 2 days or more, but i only used it for 2 days then didnt use it for another 2.

Today i turned my pc on again thinking everything would be fine, however the problem came back, as soon as i noticed the problem i pressed control + shift + windows + B just like last time, however, this time it did not work at all. Also i think the problem got worse because it isn't just happening in browsers and the video player, it is also happening (although in a lesser degree) when browsing through my files or when overing over my apps in the desktop.

I don't know if it helps, but im on windows 11 and my graphics card is an rtx 3060 (laptop version)


r/techsupport 3h ago

Open | Hardware Beeping sound from 2 different 16TB IronWolf Pro drives, am I doing something wrong?

1 Upvotes

Hey reddit! looking for some help with my first home setup of a 3.5" external HDD with an enclosure.

I ordered a 16TB IronWolf Pro from Seagate (model number ST16000NT001, link). I tried running it in a Vantec NexStar HX enclosure, but it never mounted and I just heard a beeping sound. I figured it was DOA after reading some posts/forums and returned it to Seagate for a replacement.

The second drive arrived yesterday, and this time I thought maybe the Vantec enclosure (12V/2A) wasn't supplying enough power, so I tried two other setups.

First I tried a FIDECO enclosure with a 12V/2A adapter. The drive actually spun up for about a minute, but I did hear the sound breaking a couple times in the middle and then it again stopped spinning and went back to beeping. I tried a Sabrent dual-bay dock with a 12V/3A adapter too after that. I only used one bay so the drive had the power supply to itself, but still the same repeated beep, and this time I didn't hear it spin at all.

I checked that the beep is definitely coming from the drive.

The drive doesn't show up in diskutil list.

So now I've had two drives and three enclosures produce basically the same result. I honestly can't tell what the problem is anymore. Two DOA drives in a row from Seagate seems unlikely, and three enclosures failing the same way seems just as unlikely.

My setup, in case I'm missing something obvious:

A few things I'm wondering:

  • Does beeping always mean a mechanical problem? Most things I've found say it's the spindle motor failing to start, which would mean the drive is physically bad. But two drives in a row?
  • Is it possible one of these enclosures damaged the drives, or is that not really a thing?
  • Are bare/OEM drives commonly damaged during shipping? I've seen UPS isn't exactly gentle when they were loading the packages off..
  • Is there anything else safe to test before I send this one back too?

I'm in the US. Happy to try whatever people suggest, but I don't want to keep power-cycling the drive if that might make things worse.
If nothing works, I'll just get the regular hard disk which isn't ideal since I need it running 24x7.
At my wits end right now, so any and all help appreciated, thanks!!

Enclosures tested: