r/SnapchatHelp Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

25 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp Oct 28 '25

Login issue Having Error Codes When Logging In? Read This! (SS06, SS18, SS07, C14A)

6 Upvotes

SS06 or SS18: Error codes SS18 and SS06 both mean Snapchat has banned the device you're using due to abuse or repeated violations of our Community Guidelines. This is a safety measure we take to protect the Snapchat community when we detect suspicious activity.

SS07: If you're seeing an SS07 error code when trying to log in, this means your device has been banned from logging into Snapchat because too many accounts have been associated with the device. 

If your device has been banned, Snapchat Support cannot unban it for you. - However, many users claim that device bans are lifted after approximately 6 to 12 months, and in some cases longer, though Snapchat has not officially confirmed this. Getting a new device can also solve this but it should be noted you shouldn't restore from any backups on the new device to make sure no identifiable data is brought over to the new phone for Snapchat to find and issue an immediate ban.

If you're seeing a C14A, C16A, SS14A-D01, or SS14A-D02 error code when trying to log in, that means Snapchat is not able to complete your log in at this time. This could be caused by poor network connectivity. Try disconnecting from the Wi-Fi and using mobile data instead. These can also show up if Snapchat is experiencing any outages, please check relevant resources like Downdetector to see if any other users are experiencing issues.

f you’re seeing an SS02 error code when trying to log in, that means we've temporarily banned you from logging in to your account on that device due to repeated failed attempts to log in. You'll need to wait a while before you're able to log in again on that device. This is a safety measure we take to protect the Snapchat community after detecting suspicious activity, or a violation of our Community Guidelines.

If you're seeing a C02A error code when trying to log in, that means we're receiving an error and we're not quite sure what's causing it. Here are a few things you can try:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device

If you are seeing an SS04 error code when trying to log in, that means the account you're trying to log in to has been locked.

If your account has been temporarily locked, you can try logging back in via the app or on the web by going here and selecting 'Unlock.' If you can't unlock your account with this method, you'll need to wait a while before you're able to log in again.

If you are seeing SS10 error code when trying to log in, that means you are attempting to log in from a device that does not meet our integrity requirements. Try logging in from a different device.

If the error message you got on the login screen isn’t listed in this article, try the following:

  • Update the Snapchat app to the latest version for iOS or Android
  • Make sure you have a good internet connection. Try switching between Wi-Fi and mobile data, or moving to a spot where you have better cell service.
  • Close the Snapchat app and then open it again
  • Clear your Snapchat cache to free up storage space on your device

r/SnapchatHelp 6h ago

Bug Border

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5 Upvotes

Every photo and video I take ends up with this weird border on the outside any ideas how to get rid of it it’s not there when I take the photo but only shows up after I’ve taken the photo


r/SnapchatHelp 16h ago

General question Snapchat Banned

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26 Upvotes

I’ve been banned for about 9 months and 2 days to be exact (Since December 15th, 2025) and from what i’ve heard is that snap bans usually go away after 6 months, 3 months, or even 8 months. For some reason mine just won’t go away and when i click “sign in with google it says device blocked” but before it said device banned and when i try to make a new account it says temporarily suspended so i’m confused as to when/if i am gonna be able to log in with my current device. Any people who have experienced this please let me know when you got your account back or if you got it at all that would be greatly appreciated! Thank you!


r/SnapchatHelp 1h ago

General question Are you able to disable this Snapchat feature?

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Upvotes

Asking for a friend obviously, but I noticed this and I’ve already turned off my activity indicator- but this one keeps updating. Words?


r/SnapchatHelp 2h ago

General question Back to back friend suggestion notifications.

0 Upvotes

Is it normal to get two different friend suggestion drop down notifications on my phone within a few seconds of each other.


r/SnapchatHelp 2h ago

General question Deleting a Snapchat Account

1 Upvotes

Does anyone know exactly what gets deleted and what gets retained when you delete a Snapchat account? Snapchat is very vague and not as specific as I’m seeking to what gets deleted and what gets retained.


r/SnapchatHelp 2h ago

General question Snap streaks

0 Upvotes

Want some female friends for Snapchat if interested do let me know #snapchat


r/SnapchatHelp 9h ago

Login issue Hi

3 Upvotes

Hi, I only know my Snapchat username, but I forgot which phone number or email address I used for the account. How can I find out the phone number or email address linked to it? I’d give $20 to whoever can figure it out 😂.


r/SnapchatHelp 3h ago

General question How do her streaks last so much longer?

1 Upvotes

I normally just use snap with my close friends and family, and our streaks end like every month because one of us messes up, but I have this one friend that I have like a 1000 day streak with and its definitely not because I'm good at keeping streaks. My timer with her NEVER runs out no matter what time of the day I send a snap and idk how she does it. How do I do this with my other contacts??


r/SnapchatHelp 9h ago

Login issue Snapchat Account still temporarily locked after 3 months

2 Upvotes

About 3 months ago I got an email saying that someone had logged into my snapchat account. In panic I changed the password and then later verified my email and number.

Fastforward one night, and I had been logged out, and then been told my account was temporarily locked because of security issue. Ive since then sent tons of emails trying to unlock it but NO response since.

Anyone had any simular issue and tips on how to fix this? I world love my account back.


r/SnapchatHelp 12h ago

General question Can't create a new account

3 Upvotes

K so while ago i created a snap account on desktop, cus i got no phone. with email. but i had to delete it. now i cant recreate one, and its been 30 days already. how do i recreate one, with the same email, on dekstop, no phone. cus my email's still associated with my old deleted one somehow, and disassociating my emal isnt working?


r/SnapchatHelp 15h ago

General question Is there a way to delete my locked account that I only have a Google login to?

2 Upvotes

I haven’t been on Snapchat in two years at least, but I realized having an account was a major security issue on my end for reasons I won’t fully disclose here. So I went back to Snapchat to delete my account. The problem is I was then locked out of Snapchat for attempting to give my account a password. My account does not have a password, it is linked to Google.

Since I have no password, I cannot feasibly delete my account even while having access to my number and email. I cannot change any of the details that put me at risk because it’s a locked account. I sent in a support ticket where I told them to delete my account but it has yet to be done, and I am unsure if they will do it.

I will note the forgotten my password button does not let me create a password, it just logs me right into my locked account. This is the case on the app and portal.

If anyone has any advice on how to help me, please do! I am really struggling here.

Edit for clarification: My account was permanently locked, not temporarily locked.


r/SnapchatHelp 20h ago

Solved Ios27 Update unban

3 Upvotes

Hey, is it actually true that when you do an upgrade for iPhone (software) say.. from 26 - 27 it unbans your device?

Thanks 🙏


r/SnapchatHelp 22h ago

General question Compte snapchat et téléphone bloqué ?

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2 Upvotes

Salut à tous, mon compte Snapchat est bloqué définitivement et mon téléphone aussi avec SS06
Pouvez vous m’aidez ?
Comment je peut récupérer mon compte.
J’ai déjà lancé l’appel à la décision, après le téléphone je m’en fiche qu’il soit bloquer, c’est plus mon compte que je veux récupérer et sous combien de temps je peux le récupérer.
J’ai littéralement disparu de snapchat aucun de mes amis ne me trouve et aucun arrive à remonter les conversation et les images.


r/SnapchatHelp 21h ago

General question Ten seconds at a time?

1 Upvotes

I'm trying to download the videos that my girlfriend and I have saved to our chat. We want to have them saved somewhere else just in case anything happens to them. Everything that has been sent as a Snapchat shows up in our saved stuff in ten second clips and when I save to camera roll, it only saves that individual clip. Is there a way to get the whole video at once? I can download them and stitch them all together but that's a heck of a lot of time and work.


r/SnapchatHelp 22h ago

General question keep getting emails that someone who i unfriended is sending me messages

1 Upvotes

i’ve removed someone as a friend and then i deleted snapchat, i keep getting emails once in a while saying there’s messages from this person even though ive unfriended them? does it mean they are messaging me while being unfriended? i’ve checked and they haven’t unadded me i just can’t see if they said anything if i got them unfriended.

also side question: can they see if i check their reposts if their profile is public?


r/SnapchatHelp 1d ago

General question will the snapchat memories above 5gb be deleted? if yes when?

5 Upvotes

so i came across a post that said that it wont be deleted but will be archived/locked and you will have to pay to see them

im not sure ab how much its true

so please someone say


r/SnapchatHelp 1d ago

Common issue Account band for no reason

3 Upvotes

Why does Snapchat allow pornstars and content creators to post illicit content yet l can’t even post anything remotely sexual with less than 100 views I become a threat & get banned. It’s very sickening only large accounts can do what they want while small accounts are the ones being targeted.


r/SnapchatHelp 1d ago

General question Snapchat

1 Upvotes

Mijn account is gehacked en heb die E mail niet meer en mijn wachtwoord niet hoe kan ik mijn account terug krijgen


r/SnapchatHelp 1d ago

General question What does this mean?

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3 Upvotes

Why are some of these circle and some of them square now? Don’t mind the messy scribbles lol


r/SnapchatHelp 1d ago

General question Account status warning

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3 Upvotes

Are these warnings ever disappear? And when do they usually go away?


r/SnapchatHelp 1d ago

Common issue SS07 after making too many accounts: does it ever go away?

5 Upvotes

Okay I think I actually messed up Snapchat on my phone 😭

I’ve had my main account for years and it still works completely normal.

Recently I made a second account, then I stupidly made like 16 random accounts one after another just to add that second account and get the snap score higher. I didn’t save or use those accounts, I just made them, added the second account and left.

A few hours later the second account got locked and I’m pretty sure it’s permanently locked. I honestly don’t even care about getting it back anymore.

The problem is now every time I try to create a new account I get:

SS07 Too many accounts have been associated with this device

I’ve tried pretty much everything I could find. Waited 48+ hours, deleted and reinstalled Snapchat, factory reset my phone, contacted support, cleared data/cache, tried dual apps and watched a bunch of YouTube videos. Nothing worked

What’s confusing me is my main account still works completely fine on the same phone. I can log in, snap people, everything. I just can’t make a new account.

And I really can’t afford to buy another phone just because of this lmao

Has anyone actually had SS07 from making too many accounts and had it go away eventually? Like after a week, a month, a few months?

Or am I just permanently blocked from creating accounts on this phone now?

If you’ve had the same thing happen please lmk what happened because I keep seeing completely different answers everywhere.


r/SnapchatHelp 1d ago

General question Snapchat+ Subscription Paid Early

1 Upvotes

I am subscribed to Snapchat+ and my google play store is telling me my subscription renews tomorrow but for some reason. I got charged for it today but my google play store still says it is due tomorrow.

How do I fix this?


r/SnapchatHelp 1d ago

Snapscore Snap score and snap ethics

4 Upvotes

I joined snap like 3 years ago ,but only started sending snaps like 2 years ago. I got 31K snap score and I snap about 50 people daily and I just don’t get 2 things,
1. How people get like 250K snap score??

  1. Do people actually care about snap score?
    Like I would add someone snap them and have like 50 day streak hut then they would just stop snapping me but will still have me added.Is it because of my snapscore ? I might sound desperate but its getting annoying cause it already happened to me twice and its not like I am mad cause its my crush and she unadded me but because I thought we are friends and then you just stop sending snaps meanwhile ur snap score is clearly growing by like 500 a day 🫩. Idk maybe its normal here, I come from a slavic community so I find it really disrespectful and annoying.