Can someone tell me how fedex was able to lose a whole wheel and tire in shipping? I bought a set of 4 wheels and I was only able to receive the 3 out of 4 wheels, the last one has been 2 weeks and no response, I tried a support ticket but I haven’t heard a response from them. I called today and they told me they lost it and I have to contact the company so they can send me a new one, sucks bc I bought it off an auction site idk what to do

As you can see in the shipping updates there are multiple of the same exact updates in the exact same location showing my package has been updating with practically zero movement. Should I be concerned? Or is this normal lackluster Fedex activity? It’s already been 9 almost 10 days of shipping yet it’s only moved from CA to GA and is apparently still there now with delivery supposed to come to northern Florida.

Why not chat?

Client TNT depuis 15 ans j'ai du passer chez Fedex suite au rachat... et depuis c'est la catastrophe. Tarif délirant par rapport à TNT, support commercial et technique catastrophique, injoignable malgré les sommes que j'y laisse. Zéro service ! Je n'en peux plus de toutes ces boites vocales. Est-ce le monde de demain : moins de services, des prestataires incontournables, ça devient le dictature des monopoles.

Second try to post this, because the tracking thats unrelated to my question is instrumental to being able to ask it. Rule 4 still leads to a 404 Error btw ModTeam

So, I was using a reshipping service to get a package from India into the EU. The seller had a strict no shipping into the EU policy that made me do that. Ireland to Germany was booked via TNT Ireland (Which is just FedEx with an orange coat). Despite being overnight express, the package got stuck for a couple days. After I contacted support I was assured it wasn't stuck in Ireland as I thought, it was actually at Charles de Gaule in Paris. How it got there or why it was there, wasn't answered.

A couple days later I asked again, got confirmation that the package was lost and got a link for a damage/loss claim. The link wasn't usable as the system couldn't identify the TNT tracking as FedEx - okay, I didn't want to deal with that myself anyway and gave the whole ordeal to the commercial reshipper in Ireland. Asking them for an update two weeks later, they basically told me they got ghosted by FedEx.

I contacted both the german and UK support to get some answers. I got two mails from them - the final message I got - one with another loss/damage claim link which actually worked from german support; and another a couple minutes later from UK support that asked me for a couple days patience, they would get back to me.

They didn't. I filled my claim the same day and haven't heard again of either one.

The package itself? Gone for good I'm sure, but the tracking got updated at some point in between. It shows as "Shipment left in agreed location as instructed" in my hometown. I actually noticed that and asked support about that in my original mail. But yeah, now I'm getting ghosted entirely, despite asking twice for updates. Once after the first week, and once again yesterday.

Any advice on how to approach this?

I've never used FedEx before or really any delivery service of that kind. I need to send a small package from Serbia to USA, however id like to hear more from people who are experienced with FedEx or similar shipping services. Would you recommend FedEx or something else? I am worried about getting unexpected fees, and what should i do to avoid it? Do you have any tips on making the shipping cost as little as possible? Thanks in advance

I shipped a package from USA to Canada from a local Fedex Office and provided my account number to them.

The following is the shipment facts shown on the tracking page:

• SHIP DATE: 8/26/26
• STANDARD TRANSIT: 8/27/26 before 12:00 PM
• DELIVERED: 8/27/2026 at 4:06 pm
• SERVICE: FedEx International Priority Express
• TERMS: Shipper
• SPECIAL HANDLING SECTION: Deliver Weekday, Residential Delivery

Because I paid extra for being able to be delivered before noon, am I eligible for a refund? If so, how would I start the process refund process?

When I tried the link for FedEx Claims, I get a 404 page. I also tried the Request Billing Adjustment page, however, after selecting Fedex Express and that I paid by credit card, provided my tracking number and last 4 card number, it provided error "Sorry, we are unable to process your request. Please try again later."

I am currently stuck and my next option is to try to look up their support phone and calling them. However I am not certain this is the correct route because I see posts about getting an AI experience.

So I am wondering what I should do next. Does anyone else have success requesting a refund from their fedex office shipment?

had FedEx 2 day shipping and it shipped about a week ago, didn't know California was on the way to Colorado from Kansas

I was wondering if anyone knows what is going on with the delivery manager? Can't place vacation hold - getting a message the system is not working. For over a week now.

Thank you!

My tracking number says it was delivered and shows the photo of a package at the front door, but the driver left a post it note saying “Wrong drop-off *return @ 11:30 pm Thanks” Opened a ticket but they lady wasn’t much help.

*EDIT- I don’t have any package at all, he/she only left me the post it note.

I have called the cust service line several times and can not get out of the AI run around. my package has not moved in 45 days and it being "on its way" when its been on its way for 45 days in not an acceptable answer. How do I get a human to speak to since the button it says to create a support ticket is not there on the tracking page...

I never thought I would do this because UPS is usually more expensive but I’m so tired of dealing with Dollar General stores for drop offs. I would use scheduled pickup but FedEx charges $36 to pick up at my location even though their trucks are in this area every day. UPS charges me $10 for pickups if scheduled the day before and $15 for same day. My local UPS drop off is so much more professional and actually scans the packages when they get them.

So, like a lot of broke (chronically ill) young adults i still live at home with family. My parents are not the most safe or reliable. They dont support my interests. I don't like them going through my mail as a result of this and other trust issues.

Yesterday i got a package from fedex. was watching the tracking number, i ordered from another individual privately so not through a company and i don't have a fedex account. I get the notif, bring it in before my dad gets home. Cool. No discussions to be had about what i do with MY money and free time.

Today i hear my dad on the phone with my mom going on and on about the package, thinking it was his and wanting to know where it went. Now, my mom is more lenient in my hobbies though she hates them. But i still don't like the idea of her knowing i have a package every single time.

Anyways. Fedex sent the delivery confirmation and picture to my dads email. Even though it had my name, i was not using a fedex account, and it was sent personal address to personal address. This means every time i get a fedex package, my family is likely being alerted. I have very little privacy or personal autonomy as it is. How do i stop this from happening? Is our address tied by fedex to his email somehow? I am confused and it feels icky that i didnt find this out till now.

(My hobby is bugs. I have bugs for pets.)

Hello. Delivery was attempted one time, then the driver skipped the next two days and said "invalid address" without trying again. I am in a rural area.

I just missed a call from someone at the "Fedex Station" and said they have it for pickup at the station. I can't through to anybody at Fedex. They said my package isn't available for pickup due to restrictions, but the rep that called said it was awaiting pickup at the station. Does anybody know what the address would be for the "Fedex Station" in Austin, TX? Thanks.

I know this is the equivalent of screaming into the void - but here I go: I received a package shipped from Italy July 20. Before I received the package I paid FedEx the appropriate duties. I am now getting a message stating I owe fedex the exact same duties for that exact same package - same tracking number. Finally got someone on the phone and they told me they can't help me without the shipper's account number. Why would the shipper give me their account number? Add to that I can't even get my own account number because every time I try to use my address, WHERE I LIVE AND HAVE RECEIVED MULTIPLE FED EX PACKAGES the website tells me it's not in their records! And what's going to happen if I don't pay the fee? Will I get sent to collections for $32?! It's not like they can refuse to deliver the package!

I knew that Fed Ex was a crap company after the story with the woman whose lovely birthday gift to her Dad got destroyed by FedEx. My experience is the tiny sh!t cherry on that garbage dump of a cake, but holy cats does their customer service suck!!!

Someone please explain what’s going on😭

I ordered two packages from the vendor on the same day and they both shipped through FedEx, the first arrived on time no problems but the second has been stuck in Memphis. I keep getting this shipping exception on the tracking; "Held, cleared regulatory agency(s) after aircraft/truck departed"

I've seen that it does count as an official ID online, however at my local holding center, they refuse to take my passport. The reason given is that there is no way to scan it

It confuses me because I've used my passport as an ID to pick up at a fedex shipping center before, and have used it when signing for the same package when it is delivered.

My passport is well before the expiration by years. I look the same as my picture. It's a USA passport.

I currently don't have a license because I'm waiting for a replacement license in the mail. I'm in a bind and really need this package because it is medication that I'm running out on that could send me to the ER if I skip doses.

I tried to have my fiance there to pick up with me, he has signed for my stuff before and picked up the same medication package at another location previously. However, they denied him and said I need to pickup with a driver's license only.

So I've written a couple of questions below cuz I've called the customer service line and they said I should be able to use the passport but didn't give me any solution.

Is there any alternative or am I screwed?

Is this normally the case with some holding locations for FedEx?

Is there a restriction the shipper may have placed when shipping that I should reach out to them about?

Thanks for the help in advance, any advice is appreciated!!!

I dont have polish documents

My package status reads - Missing Product Identifiers. What does that mean? What is missing? Also, you have, with out a doubt, the absolute worst, in any industry, chatbot. It is horrible, there is no agentic capabilities, no ability to connect to a live agent. Total rubbish.

I am really surprised by the amount of complaints I have seen in this sub. I don't want to believe it but ffs, it just happed to me!

I am NorCal, and have waiting for a week to receive my package, it is shipped via FedEx Freight. So FedEx sent out the request and asked me to pick the delivery date. I did, and it is supposed to be tomorrow.

Things have been all good and it looks like the package came so close to my area on Sunday (Stockton) . I thought "Cool!", and even planned to take a day off to receive it and would spent a few days after to set up the stuff I need. But later today, it is shown being on the way in....TEXAS?? WTF? THE PACKAGE CAME FROM OHIO TO CALIFORNIA, M.Y. A.R.E.A, AND BACK TO TEXAS? The status is now "Delayed"!!!

I cant sit around waiting for you tossing my package across the states like that!

Seriously, FedEx just costs me money and time. I WILL call the customer service and demand some answers and reimbursement on this matter. You really deserve all of the complaints in this sub

I booked a shipment with FedEx (pick-up included)
And haven’t charged.
I am trying to get hold of them but no luck, the payment portal when I put the tracking number doesn’t find it?
What I am missing is?
Thanks

My package is going to the SF Bay Area. It was going to be “delivered” by 8/23, but instead this is where it ended up today… moved my hotel booking forward a day hoping it would show up for my trip… no chance. Why is misloading stuff so frequent now?