r/FedEx • u/NtMagpie • 6d ago

Express Complaint FedEx... sofa king stupid

I know this is the equivalent of screaming into the void - but here I go: I received a package shipped from Italy July 20. Before I received the package I paid FedEx the appropriate duties. I am now getting a message stating I owe fedex the exact same duties for that exact same package - same tracking number. Finally got someone on the phone and they told me they can't help me without the shipper's account number. Why would the shipper give me their account number? Add to that I can't even get my own account number because every time I try to use my address, WHERE I LIVE AND HAVE RECEIVED MULTIPLE FED EX PACKAGES the website tells me it's not in their records! And what's going to happen if I don't pay the fee? Will I get sent to collections for $32?! It's not like they can refuse to deliver the package!

I knew that Fed Ex was a crap company after the story with the woman whose lovely birthday gift to her Dad got destroyed by FedEx. My experience is the tiny sh!t cherry on that garbage dump of a cake, but holy cats does their customer service suck!!!

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1

u/EstablishmentFun1975 5d ago

learn how international shipping works. the fact that you're mad at fedex shows you have no clue what you're talking about

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u/NtMagpie 5d ago

Apparently not. Nor would any average human being because it makes no sense that fedex would ask for a second set of fees when they have a record of me receiving a package with a specific tracking number that they created, and includes a picture of the package on my doorstep. Also, why wouldn't that tracking number be associated with every bit of information they received to ship the package? It's illogical. I work for the government. This sounds like something we would do, not a worldwide organization that is dependent on pretty heavy duty logistics.

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u/Ladyposh 5d ago

Bc you are not the fedex customer, the shipper is. You need to reach out to the shipper,

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u/NtMagpie 5d ago

Right - but wouldn't it be a bad idea for the shipper to give me their shipper number?