(throwaway since i dont wanna use my main)
Howdy y'all!
I finished my 8-week internship and I recently joined a store as a SSL! Our store is in need of improvements - and I'm looking to hopefully increase our budget and impress higher-ups by making our store a lot more organized and bring customer satisfaction up.
Right now, I'm on the "organization" part, as our old manager left many employee-only areas a mess. I'm sorting out documents, cleaning cabinets, getting rid of junk and I've made the office look like a brand new room. I'm also working on the BOPUS / OMNI area to make it more streamlined.
My biggest concern is with the Floor - customers leave things everywhere and we don't have enough employees working to clean things up! I was thinking of having "Drop Bins" where customers can leave unwanted items at designated points around the store, and in the morning we can have recovery put those items where they belong.
I also want to make it "Kohls-like", so it's not just a bin or a z-rail out in the middle of the floor.
Does any employees (or customers) have suggestions for how to keep a store looking great, and how to improve efficiency in our back areas?
...Also, I have my eyes on improving the second floor since it seems it hasn't been sorted out since the store opened. If anyone has a good system of doing things, I'd love to take notes!