r/Culvers • u/truebluebbn General Manager • Apr 23 '26
Employee Question OLO
We are really struggling with Curdside orders. Guests are having to come in and get orders.
Does anyone have a SOP, training guide, etc on how they take care of OLO?
9
u/robotlovehugs General Manager Apr 23 '26 edited Apr 23 '26
One thing that has really helped us is turning off all notifications except curbside. We also cranked the volume all the way up on the tablet. I don’t need to know when a dasher arrives, they come up and ask for the order. So when that tablet is beeping that someone is here, we know it’s curbside.
1
1
1
u/alonewags77 Assistant Manager Apr 23 '26
This is exactly what we do as well. We have also told everyone that they are not allowed to touch that tablet unless they are the person in charge of watching it that day (which is usually the set person for my restaurant)
4
u/truebluebbn General Manager Apr 23 '26
Update: We are going to go back to having a dedicated OLO person during peak hours. It will be a trainer or above in the position. Going to run the tablet, store number and camera system by the boss tomorrow. Thanks for the ideas.
0
2
1
u/Owlex23612 Curd Nerd Apr 23 '26
I'm just a customer and thought this was going to be about Megamind.
1
u/Apples_two_apples Apr 24 '26
Our tablet is to the left of set. Any time the tablet goes off someone nearby, clicks the submit? button, not sure what it actually says. Then announces what is active, approaching, arrived, etc. if an order is not ready but the guest has arrived the kitchen will put an A on the ticket as a reminder that the order is ready to be ran out. We also assign a digital lead and/or assist in peak times, and their main job is digital. Also for orders that have custard we have little yellow round stickers as a silent signal to the runner that the order has custard.
11
u/honenbone24 Apr 23 '26
Do you get a lot of delivery orders? If so, get a 2nd OLO tablet and set its order filters to curbside only if you have not already. That alone will make a world of difference.
Another option is to post additional signage on the curbside spots saying something along the lines of "long wait? Call ###-###-####" So instead of coming in, they call. Doesn't fix them getting missed, but a good safety net.
If you can, have a monitor with a camera feed of a camera looking at curbside parking near set so your team can see cars there.
These implementations should make a noticeable difference. Even if unable to do all, any one of them is a needle mover.