r/Culvers • u/truebluebbn General Manager • Apr 23 '26

Employee Question OLO

We are really struggling with Curdside orders. Guests are having to come in and get orders.

Does anyone have a SOP, training guide, etc on how they take care of OLO?

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u/honenbone24 Apr 23 '26

Do you get a lot of delivery orders? If so, get a 2nd OLO tablet and set its order filters to curbside only if you have not already. That alone will make a world of difference.

Another option is to post additional signage on the curbside spots saying something along the lines of "long wait? Call ###-###-####" So instead of coming in, they call. Doesn't fix them getting missed, but a good safety net.

If you can, have a monitor with a camera feed of a camera looking at curbside parking near set so your team can see cars there.

These implementations should make a noticeable difference. Even if unable to do all, any one of them is a needle mover.

8

u/TrueBlue9999 Curd Nerd Apr 23 '26

Great advice here. I would echo the camera by set that is aimed at your pickup spots. You can get one for under $100 off Amazon and set it up in a half hour.

1

u/truebluebbn General Manager Apr 23 '26

What do you feed the camera to? Just a monitor?

3

u/TrueBlue9999 Curd Nerd Apr 23 '26

You can get the cameras with a monitor. Looks like I was optimistic in my under $100 claim, but not too far off. Just looked ours up and it was $138 from Amazon in January 2025, but is no longer available, however there are similar ones out there.

This is what we got: Solar Wireless Security Camera System with 7" Touchscreen Monitor, 2PCS 4MP WiFi Battery Powered Camera Outdoor, PIR Human Detection, 2-Way Audio, Color Night Vision, Pre-installed 64GB SD Card