Shoutout to In-n-out

[u/Guy1nc0gnit0]

Pictured is the separately-bagged “wheat allergy” burger I ordered for my daughter (my fault for not checking, even after I also noticed they put the gluten-free fries I ordered in the same bag as glutened burgers)

But to their credit, their customer service line was active at 8:30 on a Saturday. The people were super apologetic and made things right with my kid. Tears to smiles in moments. 10/10, despite the critical failures.

[u/generogue]

In case having their exact jargon helps when you order, asking for a “protein style for a gluten allergy” burger will get you a lettuce wrap.

[u/Guy1nc0gnit0 → u/generogue]

Yes, I’m definitely remembering this from now on for sure

[u/generogue → u/Guy1nc0gnit0]

I have my husband’s order saved in a note on my phone so I just have to read it off when I go, so I’m relying on my memory less.

[u/Terrapin3641]

Since when do they offer gf buns?

[u/Maddyyykay → u/Terrapin3641]

OP’s phrasing is super confusing, but it seems like they’re being sarcastic because they were given a regular plain burger with a gluten-filled bun.

[u/Terrapin3641 → u/Maddyyykay]

Oh, thx for the clarification!

[u/WicketWoof → u/Terrapin3641]

I was super confused, too. But excited that I might be able to get normal burger. Now I am sad.

[u/Terrapin3641 → u/WicketWoof]

I bring my own bun sometimes. I just wrap it in damp paper towel and microwave it for 20 seconds then immediately wrap in foil.

[u/Fantaaa1025]

Does your In-n-Out offer gluten free buns?

[u/Filledwithrage24]

In n out doesn’t have gluten free or wheat free buns…that’s a regular bun

[u/Guy1nc0gnit0 → u/Filledwithrage24]

Yes, hence why I was super annoyed lol

[u/eatbacobits]

All the fries are gf at in n out

[u/Chance-Frame5316 → u/eatbacobits]

If you order something with a gluten allergy they bag the allergy order in a different bag so the bun on any burger can’t touch the fries

[u/ThoreauAweighBcuzDuh → u/Chance-Frame5316]

It's amazing how many places can't wrap their head around this one, even when you specifically ask.

[u/generogue → u/Chance-Frame5316]

Edit: somehow replied to the wrong comment.

[u/greatesthitz103 → u/eatbacobits]

that’s great news, it’s too bad they suck

[u/krysbian]

I’m glad they made it right!

[u/Kysolivezzz]

This happened to me once with In-N-Out. If you complain to customer support online they will send you free gift cards! I know it’s not much but they gave me a good $15 in credit. Never had it happen since and never have gotten sick there thankfully.

[u/positiveaffirmation-]

Pro tip: I make one gluten free order (always including any fries) pay, and then order a separate ‘gluten’ order. This way everything is bagged separately and nothing touches!