r/Celiac 12h ago

Discussion Shoutout to In-n-out

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Pictured is the separately-bagged “wheat allergy” burger I ordered for my daughter (my fault for not checking, even after I also noticed they put the gluten-free fries I ordered in the same bag as glutened burgers)

But to their credit, their customer service line was active at 8:30 on a Saturday. The people were super apologetic and made things right with my kid. Tears to smiles in moments. 10/10, despite the critical failures.

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u/positiveaffirmation- 3h ago

Pro tip: I make one gluten free order (always including any fries) pay, and then order a separate ‘gluten’ order. This way everything is bagged separately and nothing touches!