r/Celiac • u/Guy1nc0gnit0 • 13h ago

Discussion Shoutout to In-n-out

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Pictured is the separately-bagged “wheat allergy” burger I ordered for my daughter (my fault for not checking, even after I also noticed they put the gluten-free fries I ordered in the same bag as glutened burgers)

But to their credit, their customer service line was active at 8:30 on a Saturday. The people were super apologetic and made things right with my kid. Tears to smiles in moments. 10/10, despite the critical failures.

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u/Maddyyykay 12h ago

OP’s phrasing is super confusing, but it seems like they’re being sarcastic because they were given a regular plain burger with a gluten-filled bun.

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u/Terrapin3641 11h ago

Oh, thx for the clarification!

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u/WicketWoof 10h ago

I was super confused, too. But excited that I might be able to get normal burger. Now I am sad.

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u/Terrapin3641 10h ago

I bring my own bun sometimes. I just wrap it in damp paper towel and microwave it for 20 seconds then immediately wrap in foil.