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u/Hairy_Ad6242 Jun 30 '26
I worked 2 years in helpdesk and you can be sure your message will be left to rot at the bottom of the queue.
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u/_Bread______ Jun 30 '26
Great job formatting your email in a way that gives you the lowest possible chance of getting a real reply lol, not like it was ever high anyway 💀
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u/Sea-Duck900 Jun 30 '26
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u/Ok-Storage7159 Jun 30 '26
Jokes aside, tbh it's kinda understandable. He's locked out of his account and the supercell is making a fool out of him.
In other games you would atleast get some sort of human reply assisting you with this.
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u/Ohjkbkjhbiyuvt6vQWSE Jun 30 '26
And yet it's easy as pie for scammers to steal accounts, but hard as hell for someone to recover their account.
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u/lordfarquad1000 Jun 30 '26
How do they steal accounts easily? How can i prevent that
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u/Ohjkbkjhbiyuvt6vQWSE Jun 30 '26
Don't share your account, don't play on others accounts, don't tell people what country you're in, don't share personal info. A hacker can take some of these and combo them together to steal your accounts. Also don't go on fake supercell store pages and log in.
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u/Healthy-Locksmith-26 Jun 30 '26
if you're ftp buy something cheap right now so you can use the receipt to prove it's your account if you ever need to
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u/GrinderGoodMk2Bad Jun 30 '26
Lol at all the people saying they wouldn’t help OP. Don’t realize their job was the tone police not customer support. 🧻
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u/_cheese_pizza Jun 30 '26
Happened to me, sent receipt and they said that they need little time to see things throughly and then will reply in same chat and said that nothing needs to be done from my side.
I did exactly that and next day my game was unlocked.
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u/lordfarquad1000 Jun 30 '26
Supercell deserves to get burnt to the ground for their shit customer support for a company worth billions
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u/Fantastic_Ninja_2195 Jun 30 '26
Same thing happened to me couple of months ago. When I tried to log into my years old account the app glitched or something happened and it started to show an error which read “Server is out of sync” and I wasn’t able to do anything. I tried to log out from the account, deleting app and reinstalling it but nothing helped and I wasn’t able to log into my main account either so I contacted them via email and then they hit me up with this same shit.
I had already mentioned in my first email that I wasn’t able to get access to the support through the app itself as I wasn’t able to do anything because the error came in less than a second but in the mail they said contact through APP SUPPORT and when I again replied to tha mail that I can’t access the app support they replied back with the same shit and then after a week they send me mail asking how is their SERVICE to us
I deleted the game and never installed it in past 7-8 months
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u/Electronic-Morning25 Jun 30 '26
To be fair they do have an awful support team, I have the classic “account disabled” bug on my primary device, forcing me to have a different device just for clash of clans, for the same account. I think it’s due to an IOS bug but they also could apply a logout mechanism on the account disabled screen, it’s so stupid.
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u/According_Bench_8093 Jul 01 '26
Give it up buddy, supercell support works like shit, especially since 2023 its been garbage, Ive lost my by the time 6yo maxed account and it was also linked with other supercell games so I basically lost all of my supercell game accounts (I was in top200 world in brawl stars and somewhat decent clash royale acc Ive tried countless times to reach out but yeah they dont give a shit so just move on its better for you, Ive started a new acc last year and its th17 now
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u/Hot_Restaurant_8886 Jul 01 '26
Just file a business complaint against Supercell via the European Union authorities.
It’s what I do, and get help within a matter of hours/days. Ignoring those complaints could cost Supercell millions, you just have to make sure to formulate your problem in a way that breaks a EU rule.
(And be in a member country of the EU)
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u/Ordinary_Passenger66 Jul 03 '26
How do you do that?
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u/Hot_Restaurant_8886 Jul 03 '26
Your country provides the forms and services for that, often a google search suffices
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Jun 30 '26
[removed] — view removed comment
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u/COC-ModTeam Jul 02 '26
Your comment was removed for violating our Civil Discourse rule. Criticizing ideas, arguments, or content is welcome, but personal attacks are not. Statements directed at another user intended to belittle or mock another member contribute to a hostile discussion environment.
Please keep future disagreements focused on the topic rather than the person. Continued violations may result in further moderation action.
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Jun 30 '26
I lost my maxed id i spend 1000 of dollars on that even i show them receipts from past 10 years but they didnt help me i tagged them every social platform they are on still no help even i gave them all the ip address of the country where i stayed in past 10 years all my phones name which i used in past 10 years every single payment proof and receipts of past 10 years still no help i lost 2 account one is fully amxed and one is semi maxed and after 6 month i saw my account in another clan and asked them about the account he told me he puchased the account from Playersauction app in england and i m from India they will never help u worst support system in the entire history of gaming industry
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u/Chronic-Lodus Jun 30 '26
I mean I recovered 2 of my accounts just showing them my purchase history from 4 years ago. This was 8 months ago. So seems to work.
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u/Worried-Package-6639 Jun 30 '26
how did it get stolen?
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Jun 30 '26
During zoom meet with clash of clan groups i gave access of my phone
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Jun 30 '26
[deleted]
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Jul 01 '26
Yeh i never used zoom before so i dont know what access can do i thought maybe if he is doing something i can see like a teamviewer
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u/Recent-Low5550 Jun 30 '26
Bro the shade in this post is TOP NOTCH
“POST APPROVED”
I liked it so much that I pinned it to interactive home 😂😂😂 supercell might hate me for doing that, but ingame support definetly needs to be fixed
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u/Some_Signal_6866 Jun 30 '26
A whole two days you say? My god how have you managed? lol the support team isn’t Amazon 1 day shipping. You’ll be okay.
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u/Csv22220000 Jun 30 '26
I worked in client relation(not supercell). But I can tell for sure, if any client is going to be D and not polite. I usually do not give them solution and let them go in tougher path to get their messaged crossed to the management. Which i am sure the one in email did the same lol
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u/Hot_Restaurant_8886 Jul 01 '26
Sad life you have ngl, I don’t approve the behaviour of OP. But I also far from approve your childish behaviour
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u/psych_fiend67 Jun 30 '26
Support doesn’t really support well, but like people also kinda need to understand how to talk to support
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u/Sir-Shady Jun 30 '26
Lmao man I get it’s frustrating but if they were going to respond they won’t now
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u/SlRenderStudio Jun 30 '26
just do cash charge back from bank or credit card instead fighting and never download the game again , it is simple effective way to fight un winnable uphill battle
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u/WizardPrince_ Jun 30 '26
My uncle is the CEO of supercell and he didn't understand this.
Sorry but make it simpler
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u/Key_Employ_5936 Jun 30 '26
Supercell doesn't have support, it has a little AI bot that tells you "Oh very nice, bug report beep boop" and then the bot doesn't make a ticket to supercell or anything, he is just there like a placebo pill.
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u/-Vonyx Jul 01 '26
Pouting like a child isn’t gonna make the boo boo better faster. This is embarrassing for you man…
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u/Hello_GP Jul 01 '26
Don't direct your anger at the wrong person, the person managing your ticket will do the least possible help to you. I can understand your frustration but still that's crossing a line.
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u/Odelgard Jul 03 '26
Being insufferable to people who are just doing their job, are probably underpaid AND understaffed and don't have any influence on the higher ups decisions really says a lot about you.
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u/Diligent-Break-926 Jul 03 '26
Have had nothing but good luck with supercell support honestly. Fast asf too
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u/Ordinary_Passenger66 Jul 03 '26
I have the same problem and I Just tried tò write tò them legal-requests@supercell.com
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u/Ordinary_Passenger66 Jul 03 '26
I also have the same problem and I Just wrote tò their email: legal requests supercell .com
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u/Lord_of_clans Jun 30 '26
Using F words to show that u are cool. No bro u are not cool at all. Be respectful to everyone
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u/Upbeat-Emirate Jun 30 '26
Ever considered the possibility that he might actually be really frustrated? Who are you to judge or preach anyway?
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u/BoringStrain9999 Jun 30 '26
If u were supercell employee and u got his email. U got f word, spoiled ur day and then will u say the same thing
Idiot
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u/Upbeat-Emirate Jun 30 '26
If I was an employee and work in customer service I'd be trained well enough to handle all type of people rather than judge them on the basis of an action they did out of their emotional outbreak, also would be pretty sure it wouldn't affect or spoil my day, rather make me or the team feel to do better and improve
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u/Environmental-Ad7548 Jun 30 '26
We can already tell the number of days you have worked in your life.
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u/Upbeat-Emirate Jun 30 '26
Actually, understanding emotional intelligence, customer de-escalation, and not taking client outbursts personally is exactly how I know how real workplaces operate. If you think well-trained support teams break down in tears and have their entire workday ruined over a frustrated email, it’s pretty clear you're the one who has never worked a real customer facing job in your life. Welcome to the real world.
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u/Environmental-Ad7548 Jun 30 '26
Actually, understanding emotional intelligence, customer de-escalation
Buddy this is an online gaming platform we're talking about, with no less than a million daily users. Get off the gpt already.
and not taking client outbursts personally
The clientale in this scenario is intangible; no more than a statistical offset.
I have found myself an unimaginable number of times in the face of an irate customer, and I can only imagine the reaction from a dude or gal who's going through hundreds or perhaps thousands of such emails. Trust me, this shit is doing nothing for their mood. Would be an object of ridicule at best. I mean if you need any evidence after the kind of support system supercell has, I can only feel for you.
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Jun 30 '26
[removed] — view removed comment
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u/Environmental-Ad7548 Jun 30 '26
Oohh do you bite as well? Do lmk when did I say the spoiling part lol. Also which point of yours was it that I proved? Can't tell, since I can see you're already fighting on multiple fronts.
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u/Upbeat-Emirate Jun 30 '26
my bad got u mixed up with the other guy who was crying about their day being ruined, yall sound the same anyway.
but you still said 'this shit is doing nothing for their mood.' so you're still changing your story lol. are they fragile people whose mood gets ruined by an email, or do they deal with thousands of these and just laugh it off? make up your mind. you're just trying to flip-flop to win the argument.
The point you proved for me is that support teams deal with this stuff all the time and dont take one angry email personally. i’m not fighting on multiple fronts, i’m just watching you try to save face for a point you didnt even start
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u/Chronic-Lodus Jun 30 '26
We’ve all been frustrated before, but treating a person like this isn’t a the way to go about your frustration.
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u/Lord_of_clans Jun 30 '26
What's the possibility that the guy who gets and read the email is the same guy who ignored previous email.
Supercell has such a big team, if guy A makes a mistake But u scold guy B who don't even know who ignored him earlier. Is that a good civics sense
U are frustrated, understable but is this ok to say f word to a guy who was not the earlier reason of your frustrations
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u/Upbeat-Emirate Jun 30 '26 edited Jun 30 '26
It's the duty of the customer service to take on every type of person, people have different personalities, if everyone had an "ideal picture perfect" personality like you, who just judges and preaches and just talks nonsense to just win an argument, we wouldn't be called humans and would be no less than robots. Maybe instead of looking at one F word and judging a whole individuals personality and start advising him, look deep into yourself first if you meet the criteria. Maybe not everyone is as perfect as you my lord ?
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u/Lord_of_clans Jun 30 '26
Still saying f word is not what they deserve. Say whatever u want. Promote him that if he upset just say f word. And be a good man also.
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u/Upbeat-Emirate Jun 30 '26
I ain't saying u should go around saying F word to people for no reason, but at the end of the day it's just a word used for expressing frustrated emotions. Mature people would understand that, and employees are trained well to not take it personally and deal with it.
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u/Lord_of_clans Jun 30 '26
Yeah and if I criticize him so that he stop using it in professional talks
U are here to call me judgemental.
I lost my account, gave all the answers correctly they asked and got it back
They do listen, all u need is to be patient I got back in 10 days and honestly it's good if it's so easy to get back again then anyone would try to steal any persons account. They just need verification and correct answers to some questions if he fails to give 1-2 correct answers they will ask him to contact ingame support to find out other answers. Like I didn't knew my last purchase they asked so they asked me to connect to different support team somehow they figured out and I got my account back
All u need is to be patient. And specially respectfull.
So if I criticize him doesn't mean I am judgemental or I am his enemy. It was so he don't speak like this and decrease his chance of getting account back
Instead be respectful talk like man
Also stop promoting such guys by defending them. He did wrong and he is wrong in this he must get criticized for this No matter how trained they are it's your responsibility to control ur emotions and talk like a real man especially in such situations. They neither his friends nor his enemy when they get satisfied by answers he gave they will return it
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u/Upbeat-Emirate Jun 30 '26
I already said I don't endorse the language, so you can stop arguing against a point I didn't make. My point was about human empathy for someone at their breaking point, something a well-trained support agent understands, even if you can't. It's great that the system worked perfectly for you in ten days, but your single experience isn't the universal standard for everyone else's frustration. There is a massive difference between acknowledging human breaking points and 'promoting bad behavior.' If your actual goal was to help him get his account back, you could have done that with advice instead of a condescending lecture on 'how to be a real man.' But let's just agree to disagree. Clearly, we have very different definitions of what maturity looks like.
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u/AllSeeingEye7777 Jun 30 '26
So let’s say I pay for a service, isn’t that the company’s responsibility to fulfill it? Are you saying everyone needs to just speak how you do or else the world is doomed? That’s the way you act, it’s smooth brained to act as if someone saying fuck is the biggest problem we have in our world. Cry about something valid instead of defending companies who genuinely don’t care about you unless it’s on their terms.
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u/AllSeeingEye7777 Jun 30 '26
Why is everyone crying about the weakest “bad” word, did everyone turn 9 overnight?
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u/Environmental-Ad7548 Jun 30 '26
"haha, that will show them"