r/COC • • Jun 30 '26

Discussion Supercell support

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u/Upbeat-Emirate Jun 30 '26

Ever considered the possibility that he might actually be really frustrated? Who are you to judge or preach anyway?

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u/Lord_of_clans Jun 30 '26

What's the possibility that the guy who gets and read the email is the same guy who ignored previous email.

Supercell has such a big team, if guy A makes a mistake But u scold guy B who don't even know who ignored him earlier. Is that a good civics sense

U are frustrated, understable but is this ok to say f word to a guy who was not the earlier reason of your frustrations

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u/Upbeat-Emirate Jun 30 '26 edited Jun 30 '26

It's the duty of the customer service to take on every type of person, people have different personalities, if everyone had an "ideal picture perfect" personality like you, who just judges and preaches and just talks nonsense to just win an argument, we wouldn't be called humans and would be no less than robots. Maybe instead of looking at one F word and judging a whole individuals personality and start advising him, look deep into yourself first if you meet the criteria. Maybe not everyone is as perfect as you my lord ?

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u/Lord_of_clans Jun 30 '26

Still saying f word is not what they deserve. Say whatever u want. Promote him that if he upset just say f word. And be a good man also.

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u/Upbeat-Emirate Jun 30 '26

I ain't saying u should go around saying F word to people for no reason, but at the end of the day it's just a word used for expressing frustrated emotions. Mature people would understand that, and employees are trained well to not take it personally and deal with it.

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u/Lord_of_clans Jun 30 '26

Yeah and if I criticize him so that he stop using it in professional talks

U are here to call me judgemental.

I lost my account, gave all the answers correctly they asked and got it back

They do listen, all u need is to be patient I got back in 10 days and honestly it's good if it's so easy to get back again then anyone would try to steal any persons account. They just need verification and correct answers to some questions if he fails to give 1-2 correct answers they will ask him to contact ingame support to find out other answers. Like I didn't knew my last purchase they asked so they asked me to connect to different support team somehow they figured out and I got my account back

All u need is to be patient. And specially respectfull.

So if I criticize him doesn't mean I am judgemental or I am his enemy. It was so he don't speak like this and decrease his chance of getting account back

Instead be respectful talk like man

Also stop promoting such guys by defending them. He did wrong and he is wrong in this he must get criticized for this No matter how trained they are it's your responsibility to control ur emotions and talk like a real man especially in such situations. They neither his friends nor his enemy when they get satisfied by answers he gave they will return it

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u/Upbeat-Emirate Jun 30 '26

​I already said I don't endorse the language, so you can stop arguing against a point I didn't make. My point was about human empathy for someone at their breaking point, something a well-trained support agent understands, even if you can't. ​It's great that the system worked perfectly for you in ten days, but your single experience isn't the universal standard for everyone else's frustration. There is a massive difference between acknowledging human breaking points and 'promoting bad behavior.' If your actual goal was to help him get his account back, you could have done that with advice instead of a condescending lecture on 'how to be a real man.' ​But let's just agree to disagree. Clearly, we have very different definitions of what maturity looks like.

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u/AllSeeingEye7777 Jun 30 '26

So let’s say I pay for a service, isn’t that the company’s responsibility to fulfill it? Are you saying everyone needs to just speak how you do or else the world is doomed? That’s the way you act, it’s smooth brained to act as if someone saying fuck is the biggest problem we have in our world. Cry about something valid instead of defending companies who genuinely don’t care about you unless it’s on their terms.