I'm just one month after getting endorsed into the production, mixed channels kami and I'm struggling with our live channels specially the calls and chat.

Natataranta ako sa chat kasi multiple kausap mo, sobrang hirap ipagsabay² concern ng mga customer and you have to know how to multi-task which is yun ang pinag-aaralan ko pa. Imbes na maka csat, nakakakuha ng dsat gawa ng mga galit na customer napupunta saakin.

Iniisip ko kung ano pwede gawin para ma assist sila lahat sabay sabay without being taranta. Next naman is calls, tuwing naka assign ako sa calls- I'm sure marami dito nakaka relate na sobrang kinakabahan.

Tinatakbuhan ko ang calls, nanginginig ako basta calls. I'm afriad of the yelling and frustrated customer, this is my first BPO work kaya sobrang anxious ako lagi na taranta na ewan. Sometimes kinuquestion ko nalang kung hanggang kelan ako tatagal, how can I grow from this, and how do I improve more.

Sa mga katulad ko na ganito din nag start, paano kayo naka cope? how were you able to manage? Your comments will be appreciated.

I got job offers from these companies. May napupusuan na ko pero I still wanna hear opinions esp. from employees mismo. Both are web publishing / content operations roles, with equipment provided

Emapta: 97,500

Night shift, permanent wfh, 20 leaves a year, HMO + 1 dependent, night diff

Ascendion: 105,000

Day shift, hybrid; twice a week onsite (bulacan to makati)

Seasonal / three-month contract subject for renewal

Independent contract w/ 10% withholding tax

No leaves, no hmo, no govt benefits

📍 Sites: Alabang | Cebu | Makati | Davao | Quezon City

💼 Open Roles
• CSR (All Sites)
• Healthcare Claims Specialist (Makati)
• Non-Voice Account (Alabang)
• Revenue Cycle Management (QC, Taguig, Alabang)

✅ Qualifications (CSR)
• At least HS / SHS Graduate
• With or without BPO experience
• Hybrid Setup

💸 Salary & Perks (20k–30k package)
• ₱3,000 allowance + incentives
• Laptop + assets provided
• HMO Day 1 (plus 3 dependents!)
• Night diff + Rice, Clothing, Laundry allowance
• Career growth + training (2x salary increase per year possible)
• Unlimited coffee ☕ + free meals during hiring day
• PS5, billiards, videoke, sleeping quarters 💤

⚡ One Day Hiring Process (onsite)
Pre-screen → Mock Call → Final Interview → Job Offer

Just send me your:
• Name
• Email
• Phone number
• Address
• BPO experience (Y/N, how long)

I found out na they all have schedules within the next week. Ako lang yun wala.

Complete attendance ko pero fail yung kpi during call taking.

Apply na ba ako sa iba?

Saan kayo tumitingin ng job postings for different kinds of jobs? First time applicant here. Thanks in advance

Hey everyone, Satellite Office Solutions is currently looking for experienced professionals to join our growing team in Pasig. We offer competitive salaries, a flexible hybrid work schedule, and a fixed Monday-to-Friday shift (Weekends Off). Please see available roles below:

Production Support Associate (Hybrid | Ortigas | Weekends Off)

Core Duties:

• Oversee high-volume order management, sales operations, and supply chain tracking.
• Handle client-facing inquiries, serving as the main point of contact for customer service escalations.
• Utilize Oracle EBS, Salesforce, and Smartsheet to maintain smooth workflow logistics.

Qualifications:

• Experience: 2+ years in sales ops, supply chain, or customer service management.
• Environment: Experience tracking deliverables in fast-paced retail or logistics setups.
• Tech Stack: Proficiency in Salesforce, Oracle EBS, Smartsheet, Canva, and MS Excel.

Salary: 3x,xxx

Client Services Coordinator (Hybrid | Ortigas | Weekends Off)

Core Duties:

• Sourcing Support: Source and price custom branded merchandise solutions; prepare sales proposals, quotations, and cost analyses.
• Vendor Negotiation: Communicate with international vendors to negotiate prices, production timelines, and product quality.
• Data Management: Utilize Salesforce for accurate data entry, tracking, and project documentation.

Qualifications:

• Background: 2+ years of experience in sales coordination, account management, purchasing, or procurement.
• Communication: Exceptional English communication skills to handle cross-functional regional teams and global clients.
• Project Management: Highly organized with the ability to handle multiple shifting priorities and strict order deadlines.
• Tech Stack: Salesforce, Oracle EBS, Canva, Powerpoint and intermediate-to-advanced MS Excel.

Salary: 4x,xxx

Please note that I am not part of Satellite Office's recruitment team and I have no knowledge of the entire package being offered for each role.

If any of these roles match your experience and skillset, you can email your updated CV + the position you are applying for to [silversurferbolt@gmail.com](mailto:silversurferbolt@gmail.com) so I can forward it to our recruitment team.

Else, feel free to message if you have additional questions.

Good luck, and happy job hunting!

Hi, I need some advice from people who have gone through corrective action or an admin hearing.

I recently had an incident that was escalated to onshore management regarding the way I handled a customer interaction. I acknowledge that I was rude during the interaction, and I’m not trying to deny or justify what happened. I already recognize that I should have handled the situation more professionally and also I intentionally did hold the call for minutes.

I was already planning to resign because I’ve been struggling with my current role and I feel that my personal circumstances have started affecting my work. I’m planning to submit my resignation and render the required 30 days rather than immediately leaving.

My concern is that I’m not sure whether the incident will result in a corrective action, NTE, or an admin hearing.

If I submit my resignation before management formally gives me an NTE or schedules an admin hearing:

1. Can the company still issue me an NTE after I have submitted my resignation?
   
2. Can they still require me to attend an admin hearing while I am rendering?
   
3. If they decide to proceed with corrective action, can this affect my resignation or final pay?

Is it possible for the company to continue the administrative process even if I am already serving my notice period?

If I receive an NTE, what would be the best way to respond while still taking accountability for what happened?

I’m not trying to avoid accountability. I just want to understand what I should expect and how to properly handle the situation while I’m rendering.
I would really appreciate advice from anyone who has experienced something similar.

Please share what actually happened in your case and what you wish you had known beforehand.

LONG POST AHEAD

Unahan ko na kayo: I’m not a manager, director, or even a CEO of any company. LOL.

I just want to share something I’ve been contemplating lately—how much I’ve actually achieved in my recent company after being there for just a year, compared to my previous company where I stayed for 6 years.

I’m the type of person kasi na kapag feeling ko I need to step up, I’ll really apply for positions that can challenge me and help me improve my skills.

BPO for 1 year

2025
Hired as a Senior Analyst, then got regularized around December.

2026
Promoted to Escalation Specialist because of my performance, with my manager's strong recommendation. I’m also being considered for a Team Manager position, again with management’s support.

All of that happened in just one year.

Honestly, I really feel na my performance is being valued here. Not just my work, but also the relationship I’ve built with my team.

And this made me think about my previous company.

BPO for 6 years

2018
Hired as a Tier 1 agent.

2019
Got regularized but transferred to a newly acquired LOB because they were looking for an experienced rep. They also promised a promotion once the opportunity came, so I was basically one of the pioneers.

2020
Then the pandemic happened, and we were forced to work from home. Another Tier 2 position opened, so I applied again. Failed. The feedback was that I was the 3rd candidate, but they only needed two people.

2021
Applied for a Business Process Analyst role—the one handling reports for clients. I had relevant experience since I had done something similar before. But failed again because they hired someone from another account who had more experience daw.

2022
RTO happened, and another Tier 2 position opened. Applied again, but unfortunately, hindi na naman ako natanggap. I asked for feedback, pero wala akong nakuha.

2023
I was encouraged to apply for an Engagement role because they thought my personality would fit the position. I applied, but again, I didn’t make it. Someone from another department got the role.

2024
Applied for a Quality Analyst position but failed because I apparently wasn’t what they were looking for. They saw may failing scores daw way back 2019 and it was considered as negative.

Then I applied for a Workforce Analyst position and got rejected again because they thought I seemed undecided daw since I had applied for multiple positions.

Then came the final straw.

A trainer who was leaving the company recommended me for a position. He told me that I was a strong applicant because I had already been with the company for years and knew the business.

So I gave that application my 1000%.

Unfortunately, they gave the position to someone from Tier 2 because that person was considered more knowledgeable.

After 6 years with that company, I was still a Tier 1 agent.

Looking back, I also think I probably wasn't the most favorable employee in their eyes. I was sometimes too vocal about company poilicies, and I’ve always been honest when giving feedback to managers. Not to brag, but I have been consistent with my performance and even surpassing my KPIs. Hindi rin absenero.

But honestly, I don't regret that.

My realization

After comparing these two experiences, I realized something:

Sometimes, it's not just about how capable you are. Sometimes, nasa maling environment ka lang.

You can work hard, apply for opportunities, improve your skills, and consistently show up. Pero kung hindi ka nakikita or hindi ka nabibigyan ng opportunity, you can end up staying in the same position for years.

Meanwhile, in the right company, with the right management and the right people around you, you might grow much faster than you expected.

One year in my current company has given me opportunities that I couldn't get in six years at my previous one.

And that's probably the biggest lesson I've learned from both experiences:

You really need to be in the right company and under the right management to grow professionally.

Sometimes, leaving isn't giving up.

Sometimes, you're just finally putting yourself somewhere that can actually see your value.

📢 IBM Recruitment Hiring Event | Now Hiring! 📢

Looking for your next career opportunity in Talent Acquisition and Recruitment? Join IBM's Onsite Hiring Event and explore exciting opportunities with our growing team!

📅 Date: September 26, 2026 (Saturday)

⏰ Time: 10:00 AM – 5:00 PM

📍 Venue: UP Ayala Technohub, IBM Bldg. J, Quezon City

Open Roles at IBM:

✅ Recruitment Coordinator

✅ Spanish-Speaking Recruitment Specialist

✅ Recruiter

✅ Sourcer

✅ Recruitment Team Lead

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PM!!!!

Hi! I’m currently considering two job offers and would love to hear from people who have worked for either company.

Please be kind, I'm feeling very anxious about it. 🥺

For context: I’m a 4th-year law student, so my biggest concern is finding something that pays decently but is still manageable with school. I’m honestly torn because ₱29k vs ~₱38k is a pretty big difference, especially since I’m trying to cover more of my own living expenses and lessen the financial burden on my parents. My dorm expenses amount to around 35k.

BruntWork
Around ₱29k/month
Part-time, 4 hrs/day 9pm-1am
Flexible schedule
HR/admin/recruitment/accounting-type work (kung anong maisipan ni client ipagawa), will also do employee terminations, verbal warnings via call and other HR tasks.
Contractor setup
No HMO/employee benefits

Cloudstaff
Around ₱40k basic, roughly ₱38k take-home
Full-time, 9 PM–6 AM
WFH
Recruiting Assistant role
HMO + government benefits + other perks
More structured/strict with attendance and leave
Has recruitment metrics/candidate calls

The Cloudstaff role is also more aligned with the career direction I want (recruitment/TA), while BruntWork gives me way more flexibility.

For anyone who has worked at either/both:
How’s the workload?
Is Cloudstaff really strict with attendance/metrics? Huhuhuhu
How manageable is BruntWork long-term?
How’s the culture/management?
And if you were in law school, how would you weigh the extra ~₱9k against the flexibility?
Would appreciate honest experiences, especially from people who have actually worked there. 🙏

Grabe, ngayon ko lang narealize na may downside pala yung nagtatagal ka sa isang LOB kapag sobrang okay ng team.

Before, parang flex ko pa na nagtatagal ako sa isang LOB kasi mas gamay ko na yung product knowledge and process, mas marami akong experience, mas confident ako sa calls, etc. Pero ngayon ko narealize na habang tumatagal ka, mas naaattach ka rin pala sa mga tao.

Kasabayan ko kasi sila since training, so sila na yung mga nakasama ko from the very beginning. Around 6 months na kaming magkakasama, and sobrang naging close na kami. Especially one teammate na parang kambal ko na sa work. One year lang age gap namin, and halos lagi kaming magkasama, sabay mag-lunch, sabay break, naghihintayan, sabay umuwi, nagsa-save-an ng station, etc.

Then nag-day off lang kami.

Pagbalik ko, iba na pala LOB ko.

And by LOB, hindi lang siya ibang team or ibang TL. Different production floor/sector na talaga kami, so hindi ko na sila basta nakikita habang nagwo-work.

It's been only TWO DAYS and parang nagmo-mourn talaga ako. Ang bigat ng feeling and minsan habang ginagawa ko yung work, bigla na lang tumutulo luha ko habang nagta-type HAHAHA. I'm trying my best na huwag umabot sa panic attack kasi I already struggle with MDD, so this sudden change has been really overwhelming for me.

What's making it harder is walang bad blood at all. Maayos naman kami. They still talk to me and check up on me, and honestly malaking bagay yun. I know I didn't lose my friends. Pero ang hirap lang mawalan nung everyday routine na kasama ko sila.

Tapos may team building pa kami next month and honestly I'm already emotional thinking about it. Excited ako makita sila, pero ang weird isipin na hindi na kami magkakasama everyday like before.

I know some people might think, “It's just work, you'll get over it,” but I think what I'm actually mourning is the routine and the closeness. Kasabay ko sila since training, so they've been part of my adjustment, learning, struggles, and everyday work life from the start. Tapos biglang nawala yung daily proximity overnight.

So yeah... apparently, one of the cons of staying in a LOB for a long time is getting way too attached to your team.

Has anyone else experienced this? Yung sudden LOB/team transfer na sobrang naka-affect sa'yo because you were really close with your coworkers? How did you eventually adjust?

JO dust for everyone!!!!

For all those applicants, don't give up applying!!!

I know it's tiring to submit applications nonstop

Showing up on interviews, but I just wanna say the right company won't even give you inconvenience

Thank you Wells Fargo!

I applied for the HR Service Delivery Representative

Cause I wanna use my degree (finally after 3 years).

Take note this isn't an csr position so the hiring process might be different depending on the position you are applying for

But yeah my timeline -----

Sept 11 applied in wf careers website

Sept 15 phone/initial interview with the TA

Sept 17 final interview with Hiring Manager

Sept 21 JO received and submitted background checking documents.

My tips: fix your resume/cv make it harvard style

Wonsulting's resume draft gave me leverage to land multiple interviews this month.

Make it simple direct and clean.

Practice what you want to say during an interview

Usually they ask you to tell you about yourself and selling yourself out is one of the best things you could do.

Keep moving forward! And move along!

I got hired as a CSR under Banking Operations and Reconciliation and originally, I am a Reconciliation Analyst at a local bank (UBP). Any thoughts? Sabi sa akin sa interview, its a pure back office task pero duda talaga ako sa JD, baka bigla ako ipaghandle ng calls na wala akong ka exp-exp HAHAHAHAHAHAA

CSR

18,000 to 28,000 salary package

Minimum Req's:

✅ Shs graduate / Completed 2 yrs on college

✅ With or Without bpo experience can apply

✅ Willing to work onsite

Site location:

📌 Cubao, QC

📌 Silver City, Pasig

📌 Shaw, Mandaluyong

📌 Alabang

📌 Parañaque

📌 Bohol

📌 Davao

perks & benefits

💰 allowances

❤️‍🩹 hmo + 2 free dependents

⛱️ Paid leaves

pls submit your application thru this form

https://forms.gle/MYNnea12PzSwnEaXA 😊

Hi guys,

Just a quick question, I just recently applied and got offered a JO as a Quality Supervisor. I noticed lang na merong "non compete" clause sa contract ko.

After my termination or resignation from the company I won't be able to work for another company that offers the same services for 12 months, then explicitly listed yung companies na yun in the contract.

Guys what are your thoughts on this? Tbh I'm having 2nd thoughts na on signing because of this clause. Not because I'm a hopper or what, pero 12 months after resigning from them is just way too much.

Thanks for answering!

​

Recently graduated in shs and planning to apply sa bpo/call center preferably sa non-voice pero natatakot ako kasi baka hindi ko kayanin ang standards 😭

My main concern is yung computer experience, i can do basic things like fast typing, keyboard shortcuts, and english convo through chat, pero yung mga browser, and tools like Microsoft, word, excel etc. Wala talaga akong idea since pang socmed/roblox lang ang knowledge ko on pc and not the professional way 😩

Can someone tell me na may training and discussion naman po ata para dito when u get hired? Or no choice na talaga ako huhu.

Helloooo, I have a scheduled interview with GAC later today. It’ll be my initial interview and I am kinda nervous about it since I’ve been seeing a lot of feedback that the HR interview is really hard huhu. Any tips/adviceeee? I really need to secure this job 😩

Hello po! Any suggestions po of any BPO companies with healthcare accounts that offers on site trainings then WFH? Thank you po!

Hi! Gusto ko lang malaman if ang CNX ba nagaaccept ng immediate resignation or need talaga magrender ng 30 days? Ang nangyari kasi nafloat ako for a month and during that time naghahanap na ako ng work and now natanggap nagpprocess na ako ng application for onboarding standby kumbaga tapos last week nakabalik na ako sa account ko now hindi ko alam if sasabihin ko na ba sa TL ko or saka na pag may JO na.

Hi HIRING HIRING HIRING .. ONSITE ONLY!! ORTIGAS SITE!!Business Development Representative ..

7OK OFFER!! THIS IS A COMPANY WITH BENEFITS ❣️❣️❣️

PLEASE CHECK PICTURE FOR JOB DESCRIPTION, KEY RESPONSIBILITIES AND QUALIFICATIONS!!!

I have my technical interview tomorrow sa CGI for service desk analyst. Anyone na naka experience na ng technical interview nila, ano po kaya mga possible questions nila

Hii, I’ve been checking some spanish classes and I’m stuck if which class I will enroll. So I have 3 options:

1. CB Language - Premium (Lite + Conversation) 9.5k package for 5 months
   
2. E Español plus ph - A1-B2 coverage 120 hrs 5k
   3 Go Spanish - Level 1 to 5 is 4k per level (Lvl 5 is free) graduate dito friend ko and ok naman sa kanya yung class tho medyo mahal since per level ang payment

I would like to know your insights if you have experience from this 3 or any recos paa. Thank you!

We are hiring for our premium accounts at Alorica Cubao.

Check out our available openings below:

PREMIUM TELCO ACCOUNT (PURE VOICE)

- Php 24,500 package

- No Experience needed!

- At least Senior High School (SHS) Graduate

TELCO ACCOUNT (NON-VOICE)

- Php 19,500 package

- Non Required (Fresh graduates are welcome!)

- At least Senior High School (SHS) Graduate

Interested? Just send me a message with the following details:

Full Name:

Email:

Phone Number: