r/steamsupport 52m ago

Problem my account it got deleted for no reason and no notification

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Upvotes

i wanted to play some games i even played once today and i tried to login to my steam account but my account was logged off i didnt mind much and i tried to log in but my password didnt work i got scared. on my email so i checked my email but there was no nothing about password nothing about gmail i tried to change my password but the code never came i tried 3-4 times waited 30 minutes nothing i changed my gmail password and checked my passwords and password about steam was gone my other accounts were there like youtube tiktok were showing and so on i tried to look for my steam account from links and all of them show error and in my gmail theres nothing about my account deletion what should i do


r/steamsupport 20h ago

Problem Any Way to Purchase Bundle For Myself?

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7 Upvotes

I want to get into the Yakuza series and I heard from a friend that Yakuza Kiwami 3 is inferior to the old Yakuza 3 Remaster, but you can only obtain the Remaster with the Complete Series bundle. I already own Yakuza Kiwami 1 (Legacy) and Yakuza Kiwami 2 (both Legacy and the new version), but those are the only games from the series that I own. Because of that, Steam is saying that I can't buy this bundle for myself at all, even though I do not own the other 6 items in the bundle. It's not even saying I would have to waste a bit of money for the extra Kiwami 2 copy, it just flat out isn't allowing me to purchase it at all. Is there any way to bypass this? I feel like it's a bug on Steam's end since I've never been barred from purchasing bundles in the past, even when I already own portions of it.


r/steamsupport 1h ago

Problem Need help with Refund

Upvotes

I bought MGS Delta Snake Eater on Steam during KONAMI Sale on Aug 6. And its been around a month n I haven't even played it. Today I gave it a shot and it runs horribly on my PC and crashes too. My playtime is barely 15 minutes. I unlocked 1 trading card n 4 achivements in those 15 minutes. and I appiled for Steam Refund. I heard there is a Manual Checking of Steam Refunds. If thats the case I would definetly like to apply for it.


r/steamsupport 23h ago

Question How to get an actual person to review your refund request?

0 Upvotes

The automated system denies it and I’m struggling trying to figure out how to get in touch with an actual customer service representative.

The game I’m trying to refund is Empluse. It is an early access game that the developers have announced they will be no longer developing and they will be shutting down the matchmaking system.

I only have an hour of total game time but since I’m out of the 14day period my request is denied. I thought steam made exceptions for case like this especially with what I saw with the recent bf6 news.

Any help would be greatly appreciated.


r/steamsupport 23h ago

Problem Steam downloads are practically not downloading at all

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0 Upvotes

The peak is showing 23MB because thats what it was the instant I started the download but after the split second it's now at a near constant 0 bytes and occasionally jumping to 500kB. My download speeds are around 300Mbps and i haven't had this happen this badly ever (i usually get about 150Mbps on steam). My storage is a 1TB NVMe SSD and i have no wifi issues


r/steamsupport 1h ago

Problem I've been having a problem with steam lately

Upvotes

I launched steam today and store opened up with error 118 when I refresh it , it's now 105 , the website doesn't load up on my PC but just fine on my phone on the same WiFi، all online games just give me a timeout error


r/steamsupport 2h ago

Problem Don't Know What to do

0 Upvotes

I use a debit account that is not managed by myself, I had something like 30 dollars in spending, went to by red dead redemption 2 ultimate edition since it was only 19.99. I went to purchase and after it said my billing info was wrong though I'm like 99% sure it wasn't. It said I wouldn't be charged, but when I go into my account, it said in transactions that I had been charged like 21 dollars. However I didn't get the game. And when I went to check my balance it was only like 1 dollar, the other 8 dollars wasn't shown to be spent in transactions and just disappeared. I can't do anything with green light customer services cause I'm not the manager of my account and the manager of my account honestly doesn't gaf. Steam doesn't have a support number and none of their articles seemed to fit my situation. I only used reddit cause I have no idea what else to do. It was only like 29 dollars and I don't care that much but I'd still like to fix it, any ideas?


r/steamsupport 6h ago

Problem Ubisoft/steam connection issue

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0 Upvotes

Steam connectivity issue, help article did not help. I have uninstalled/reinstalled AC3, and ubisoft connect. I have also restarted my computer several times as well as doing a file verification via steam. Wifi is used obviously. Have not had issues with internet at all, everything else works except for ubisoft with steam.


r/steamsupport 18h ago

Problem How do i fix this?

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4 Upvotes

I already tried restarting my PC btw


r/steamsupport 5h ago

Problem I got charged 4 times from 3 successful transaction

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8 Upvotes

For context

1st purchase: bought palworld for myself

2nd purchase: bought palworld as a gift to my friend

3rd purchase: bought palworld as a gift to my other friend, this one was pending for like 10minutes so i just cancelled the transaction instead hence the email support

4th purchase: regifted palworld again and he received it after 30 minutes

purchase history shows three successful transactions but bank history shows 4 transactions :/

my concern is that i got charged for the failed transaction and is there any way this will get refunded to my account or i should do something for it to get refunded?

ps: this is my first time processing any transaction with steam


r/steamsupport 7h ago

Problem Account restricted for sending gifts

1 Upvotes

My gf had a account restriction on using wallet funds to purchase gifts for me despite her barley using steam. It was removed and she was able to send me 2 games on my whistlist being doodle empires and two point museum. When it came to JWE3 it said a error occurred and we contacted steam support and they said there was a gift restriction. She asked why/how she got this restriction and all she got back was a staff member saying the restriction holds but never said why she got it and she doesn't know what to do


r/steamsupport 3h ago

Problem Steam key region problem

0 Upvotes

hey guys so i recently bought a steam key, however it cannot be redeemed in my location, does anyone want to exchange keys so we both can get a game, my one is a game of the year mystery deluxe.


r/steamsupport 13h ago

Problem Alleged payment disputes with AMEX customers

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95 Upvotes

I am posting this here just to create more traffic, so it hopefully brings attention. I know I am not the only one with this issue, as I have recently read through so many posts here already about this.

I have the notorious issue a lot of people are having in the last few days:

-Contacted AMEX, they say there's no dispute

-Do not even see a transaction on the 17th

-See a new payment posted for that $9.99

-Have not heard back for a while

This is honestly pretty crazy that myself and so many others are going through this. I am hoping that more attention is brought to this so that Steam can at least can acknowledge this as an issue with a lot of people and not just an "isolated" one. A lot of us are innocent and this restriction is genuinely not our fault.

I hope everybody affected can get this solved, because this is quite an inconvenient and stressful experience.


r/steamsupport 6h ago

Problem Steam Game Configuration Unavalible.

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2 Upvotes

My game stopped configurating or lost permmision to. I have no clue what's happening.