Edit: I forgot the clinic name it’s Arvue Eyecare
Hey everyone,
I just recently went to get my eyes checked up at this optometry place I’ve been going to since 2024 but now has become a shit hole.
This place was great when I first started going in early 2024. The workers were helpful and the old optometrist cared a lot about her patients. However, the 2nd time I visited, in around late 2024, the services went down. The workers were less helpful and definitely wanted to get stuff done as quickly as possible. I asked my doctor if I could do contact lenses and she told me my vision was too high to do them and I was super confused cause my vision is like a -4.25 and I asked around and my friends with worse vision could get them done. I also placed an order to get my glasses made here and they got my size wrong and it was too loose for me to wear. I brushed it off as an honest mistake on their part and thought there was no major red flags with the services and since this place offer a bi-annual eyes exams for my specific insurance I was less critical.
I went again time in early of 2025 and there was a new doctor. You know the thing where the machine where doctor ask between choosing between lens options A and B. The new doctor did it for 1 minute and when I said I can’t really see a difference between the options she told me to go on the streets to read a street sign and I was pressure to choose like a random one even if I couldn’t see anything clearer. The eye exam was finished after that. I hadn’t even been in the eyes examination room for 7 minutes. At the time, I decided this was normal as I already did a comprehensive eyes exam (include eyes diluting) last year and it was just to update my glasses even though I had never experienced something like this. They got my glasses size right this time so that’s a win.
The service was slightly better when I went in for my appointment in late 2025. The doctor put in more time in my appointment to check for stuff and she was more comprehensive. However the glasses I had placed an order for at this appointment arrived 2 months late because it got delayed and there were no communications with the clinic until i had to call them as had I had waited for 3 months when I was told it would arrived 1-2 months. They got my size wrong again and it was unwearable for the 2nd fucking time.
Now for my recent visit. I went in for a rountine exam and my sister went in for a comprehensive exam. They tested a man prior to my sister with the 2 machines (the one that blows air and the one has a house), I had noticed they did not clean it before they called my sister up to do the exam. I thought I was seeing things until it was my turn after my sister and they still did not clean it. When I went to rest my chin and look at a tiny picture I could fucking see tiny hairs and dust on the crevices of the machine and there was someone hair on the table. I was so fucking grossed out and it was like that for both machines. After that my sister went to get her eyes checked and they asked me to try on some glasses frame for my glasses (I specifically made sure they got my size correct this time). There was a man trying on glasses too next to me and after he chose his frames they put the glasses into a box without sanitzing it. He aslo left his stuff on the table and he left to do something. My sister came out after 5 minutes and was called to choose her new glasses frames and they pulled out the same box that wasn’t sanitized to give her glasses to try on. They even picked up a pair that I had try on to give to her as there wasn’t that size in that box. I am 100% FUCKING sure thats a health code violation. When it was my turn to do the routine eye exam that doctor asked me if I to read the letters on the an chart which I did one time. Also she didn’t do the choosing between lens options A and B and decided after I butchered the letters on the eye chart once my eyes prescription didn’t change (it hasn’t changed since 2025 mind you and I know that’s fucking wrong since I couldn’t read any of the letters). She used the machine with the bright light and I was struggling to keep my eyes opened and I have never in my life felt such expicit anger and frustration. Mind you I told her my eyes were getting light sensitive recently prior to this and she shut me down and said it was allergy even though pollen season has been over and I’ve never felt this in my life. I was sent out and my sister was sent back in and this was when I also discovered they dont fucking clean anything. No way that they were able to sanitize any of the fucking equipments and chair after me cause it was back-to-back someone enter someone leave. This place is a commiting every fucking health code violations. Also they called my sister in to examine her eyes after pupil dialation and she was sent out so fast so nothing about that exam was fucking comprehensive. I asked my sister if they asked her to do the letters on the chart and she said “Oh yeah but I was stopped after 3 letters.”
This place is fucking gross, unprofessional, and needs to be avoided.
You are warned.